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CP 5512 Error 0x0382: Internal driver information (L2) not found

Created by: G. S. Ratti at: 3/29/2010 2:24 PM (10 Replies)

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3/29/2010 2:24 PM	Rate (0)
G. S. Ratti Posts: 6 Rating: (0)	Hi, I am not being able to communicate usingCP 5512. When I diagnose the active interface i get the following error. Error 0x0382: Internal driver information (L2) not found. Any one faced this issue? Thanks, Gagan
G. S. Ratti Posts: 6 Rating: (0)
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3/29/2010 3:31 PM	Rate (0)
little holmes Experienced Member Joined: 12/9/2009 Last visit: 4/18/2024 Posts: 156 Rating: (11)	Hello, do you use STEP 7 or SIMATIC NET PC software. They deliver the driver for CP5512. Which version of STEP 7 or SIMATIC NET PC Software do you use. Which Windows operation system do you use (inclusive SP)? Best Regards Little Holmes

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3/30/2010 6:12 AM	Rate (0)
G. S. Ratti Posts: 6 Rating: (0)	Hello Holmes, I have tried it on S7 V 5.4 SP3 with Win XP SP3 as well as onPCS 7with Win XP SP2. I have 2 hard drives one with PCS 7 complete and other with Step 7. Both work on a hot swappable HDD computer. I doubt my PCMCIA slot problem but i am not sure. Thanks, Gagan.
G. S. Ratti Posts: 6 Rating: (0)
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3/31/2010 10:27 AM	Rate (0)
little holmes Experienced Member Joined: 12/9/2009 Last visit: 4/18/2024 Posts: 156 Rating: (11)	Hello, please check compatibility STEP 7 and Windows Operation System: http://support.automation.siemens.com/WW/view/en/8250891 Here you can download SP5 for STEP7 V5.4: http://support.automation.siemens.com/WW/view/en/36184684 STEP 7 V5.4 SP5 is supported by Windows XP SP3 When you have a compatible system and the error message still comes then I advise you to contact the customer support by Support Request. They can analyse your system and can find out the reason. Best Regards

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12/25/2022 9:26 AM	Rate (0)
Nayef Yahya Advanced Member Joined: 9/5/2020 Last visit: 9/16/2024 Posts: 49 Rating: (0)	Hi, I have the same problem; could you please tell me the solution if you found it? Best regardes, Nayef Yahya

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12/25/2022 10:16 AM	Rate (0)
Duris_I Diamond Expert Joined: 4/28/2015 Last visit: 2/7/2024 Posts: 10533 Rating: (820)	Hello, Nayef Yahya Hi, I have the same problem; could you please tell me the solution if you found it? Best regardes, Nayef Yahya it's not clear to what user you're asking for help. Look to their profiles, one of them isn't part of Community now and can't answer to you definitelly.
	With best regards... Ivan Duris Flight: OMICO
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12/25/2022 11:33 AM	Rate (0)
Nayef Yahya Advanced Member Joined: 9/5/2020 Last visit: 9/16/2024 Posts: 49 Rating: (0)	Duris_I Hello, Nayef Yahya Hi, I have the same problem; could you please tell me the solution if you found it? Best regardes, Nayef Yahya it's not clear to what user you're asking for help. Look to their profiles, one of them isn't part of Community now and can't answer to you definitelly. Hi, Thank you for your help. I have a problem with my PC-PG interface. When I try to test the port, the following errors appear: CP 5511 Error 0x0382: Internal driver information (L2) not found. as shown in the attached image What should I do? Attachment CP 5511 Error.jpg (572 Downloads)

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12/25/2022 2:04 PM	Rate (0)
Duris_I Diamond Expert Joined: 4/28/2015 Last visit: 2/7/2024 Posts: 10533 Rating: (820)	Hello, I hope you read complete this Topic where you can find good help in my opinion. If you'll read previous posts you can maybe answer with your actual state of HW,SW to be sure you have compatibility ok. I see something wrong for first, your description says CP5511 but screenshot shows CP5611, so?
	Last edited by: Duris_I at: 12/25/2022 14:06:01 With best regards... Ivan Duris Flight: OMICO
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12/27/2022 8:14 AM	Rate (0)
Nayef Yahya Advanced Member Joined: 9/5/2020 Last visit: 9/16/2024 Posts: 49 Rating: (0)	Duris_I Hello, I hope you read complete this Topic where you can find good help in my opinion. If you'll read previous posts you can maybe answer with your actual state of HW,SW to be sure you have compatibility ok. I see something wrong for first, your description says CP5511 but screenshot shows CP5611, so? I am sorry, it is CP5611. I read this topic, and I cannot find the solution. Simatic Manager was working fine for me, but suddenly this error appeared!

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12/27/2022 8:21 AM	Rate (0)
Duris_I Diamond Expert Joined: 4/28/2015 Last visit: 2/7/2024 Posts: 10533 Rating: (820)	Hello, again pls as is clear from posts that I recommended to you, what about compatibility? Full OS version you have? Look again to post n2 in this Topic so really I don't understand you don't know where you need pay attention about SW, compatibility. Pls don't be confused with other type CP there, compatibility is general thing to have correct functionality.
	Last edited by: Duris_I at: 12/27/2022 08:26:46 Last edited by: Duris_I at: 12/27/2022 08:53:37 With best regards... Ivan Duris Flight: OMICO
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