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Downloading WinCC TIA Portal v19 for TP Comfort v16.0.0.3

Created by: AutoGen_7650671 at: 3/20/2025 9:53 AM (3 Replies)

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3/20/2025 9:53 AM	Rate (0)
AutoGen_7650671 Joined: 3/20/2025 Last visit: 3/21/2025 Posts: 1 Rating: (0)	Hello, I have developed a WinCC program with TIA Portal v19 to be downloaded into a TP Comfort 15" (6AV2 124-0Qc02-0AX1) and performed a download. The download process failed due to incompatible HMI firmware version. From troubleshooting, I realised that the physical HMI firmware version is v16.0.0.3. However, TIA portal has only TP Comfort 15" (6AV2 124-0Qc02-0AX1) firmware version 16.0.0.0 so that my download effort always failed. Question: How can I get the hardware catalog of TP Comfort 15" with firmware version 16.0.0.3? Thanks in advance. Abdullah
	Last edited by: AutoGen_7650671 at: 03/20/2025 10:30:59
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3/20/2025 10:22 AM	Rate (0)
Moderator_Lan Moderator Joined: 7/30/2024 Last visit: 4/25/2025 Posts: 693 Rating: (14)	Hello AutoGen_7650671, Please try to discuss your question in English language. This is an international community and we try to focus on one language. Posting in English will help to generate more replies to your question. This is the translation of your post (via google translate): AutoGen_7650671 Hello, I developed a WinCC program to download to TP Comfort 15" (6AV2 124-0Qc02-0AX1) using TIA Portal v19 and performed the download. The download process failed due to an incompatible HMI firmware version. After troubleshooting, I realized that the actual HMI firmware version is v16.0.0.3. However, the TIA Portal only has the firmware version 16.0.0.0 for TP Comfort 15" (6AV2 124-0Qc02-0AX1), so the download always failed. Question: How can I get the hardware catalog for TP Comfort 15" with firmware version 16.0.0.3? Thank you in advance. Abdullah Kind regards, Moderator_Lan

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This contribution was helpful to 1 thankful Users AutoGen_7650671

3/20/2025 10:39 AM	Rate (0)
Hank88 Joined: 7/10/2024 Last visit: 4/24/2025 Posts: 169 Rating: (21)	Hello! In the following link you can find the corresponding image. - Image Downloads for SIMATIC HMI Operator Panels: Comfort / Mobile / Basic Panels Besides, I suggest you always use the latest version available, which in this case would be the V17 update 8 for comfort panels. This way you make sure that you are working on the most developed version. Anyway, I attach the following FAQ that I think will be quite useful for you. - Error when loading the project into an HMI Panel with Firmware adaption
	If you found this post helpul, I'd greatly appreciate your feedback with the rate function
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3/20/2025 2:09 PM	Rate (0)
Murof Platinum Expert Joined: 8/3/2009 Last visit: 4/25/2025 Posts: 15350 Rating: (1895)	Hello AutoGen_7650671 download the Panel Image Updater from the posted Image-Link. Install the latest V17 FW for your panel in your TIA V19. -> set the device image Version or your HMI in TIA Portal project to V17.0.0.0 and do a transfer with OS Update. Bye Murof
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