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Failure WinCC6SP4 or driver or Windows?

Created by: Dimbas at: 5/16/2007 1:20 PM (6 Replies)

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5/16/2007 1:20 PM	Rate (0)
Dimbas Posts: 75 Rating: (0)	Project WinCC6SP4HF2 (Windows 2000SP4).We use the graphics card Matrox Millennium DualHead G450 (bios v 1.4.004, driver version 5.72.21 28.09.2001) at station of operator SIMATIC Rack PC IL 40 S V2 (Windows 2000SP4)The BSOD has appeared, minidump was created: Probably caused by : g400dhm.sys ( g400dhm+10381 ) DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If kernel debugger is available get stack backtrace. Arguments: Arg1: ff5e2004, memory referenced Arg2: 00000007, IRQL Arg3: 00000000, value 0 = read operation, 1 = write operation Arg4: bfe1a381, address which referenced memory In what the reason of failure of station - WinCC6SP4HF2, Windows2000SP4, or driver Matrox video card?
Dimbas Posts: 75 Rating: (0)
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5/16/2007 1:30 PM	Rate (0)
Ikkezelf Posts: 1084 Rating: (72)	hi, It looks to me that the videocard is the problem. Reinstall the drivers for the videocard And choose a different IRQ for the video card, which you can set in the hardware configuration of the OS. with regards, Ikkezelf
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5/16/2007 1:58 PM	Rate (0)
Nemo Posts: 3149 Rating: (171)	Hi have you seen this? http://support.automation.siemens.com/WW/view/en/12836439 http://support.automation.siemens.com/WW/view/en/20712944 nemo
Nemo Posts: 3149 Rating: (171)
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5/16/2007 2:01 PM	Rate (0)
Ikkezelf Posts: 1084 Rating: (72)	Question: is SIMATIC Rack PC IL 40 S V2 PSC7 then? with regards, Ikkezelf
Ikkezelf Posts: 1084 Rating: (72)
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5/16/2007 2:18 PM	Rate (0)
Dimbas Posts: 75 Rating: (0)	SIMATIC Rack PC IL 40 S V2 with WinCC6SP4HF2 (not PCS7).
Dimbas Posts: 75 Rating: (0)
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5/16/2007 2:28 PM	Rate (0)
Dimbas Posts: 75 Rating: (0)	What version of the driver needs to be used with WinCC6SP4HF2?
Dimbas Posts: 75 Rating: (0)
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5/16/2007 2:39 PM	Rate (0)
Danielle Posts: 1275 Rating: (123)	Here's something I found under this link, for technical support on the product: Technical Support / Hotline You can get support for the Multi-VGA graphics card from the Technical Support (Hotline) of Automation and Drives. Information on our central Technical Support, as well as addresses with fax and e-mail data is available from the Internet Site of "Automation and Drives, Service & Support" under "Services -> Technical Support". For more information please get in touch with your SIMATIC contact at your local Siemens office. Ikkezelf mentioned something interesting: check the IRQ for the board, and see if it's a suitable one. You could also just try re-installing the device. The installation of other devices after this one may have caused it to switch IRQ, or something else... and if that's the case, re-installing may do the trick. Best regards, Danielle
Danielle Posts: 1275 Rating: (123)
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