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HMI Comfort - Error during loading

Created by: megaball at: 10/19/2022 7:31 AM (6 Replies)

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10/19/2022 7:31 AM	Rate (0)
megaball Advanced Member Joined: 10/10/2019 Last visit: 4/17/2025 Posts: 14 Rating: (1)	Hello, I have a problem when I want to download a project to a HMI Comfort. I get message with error text: "Error during loading. Contact Siemens Customer Support." I noticed that I have this problem when HMI is connected to factory network. When I disconnect HMI from network the problem does not recur. How can I solve this problem without disconnecting from network? Tia Portal V17 Upd 5 Panel Images V17 Upd 5 TP1500 Comfort 6AV2 124-0QC02-0AX1
	Last edited by: megaball at: 10/19/2022 07:32:48
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10/19/2022 7:50 AM	Rate (0)
ElonksuM_SN_BN Regular Expert Joined: 5/6/2022 Last visit: 4/22/2025 Posts: 587 Rating: (122)	Hi megaball! As first actions to try to narrow down the problem and see where it can come from I advise you to do the following: 1. Restore the panel to factory settings and re-download the project. 2. If this does not solve the problem, you can try to download a very simple (basic) project to verify that the problem is not on the project side instead of the panel side. Best regards!
	If this Information really helps, you could use the Rate function Thank you.
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10/19/2022 12:04 PM	Rate (0)
Murof Platinum Expert Joined: 8/3/2009 Last visit: 4/17/2025 Posts: 15311 Rating: (1894)	Hello megaball Check this FAQ perhaps it helps: How do you avoid the error message "Compilation failed. Please contact Siemens Customer Service.”? Bye Murof
	If this Information really helps, you could use the Rate function
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5/2/2024 8:10 AM	Rate (0)
DirkHendrix Member Joined: 10/14/2017 Last visit: 5/6/2024 Posts: 8 Rating: (0)	Hi, I had the same problem with TIA Portal V18 - Comfort Panel TP900. Tried several things like recompiling both hardware and software of all plc to which the panel has links to and the panel itself but none worked. Only when I simply stopped the runtime, the download was again possible. Br.

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5/2/2024 8:53 AM	Rate (0)
Prof. Frink Platinum Expert Joined: 7/5/2013 Last visit: 4/22/2025 Posts: 3148 Rating: (523)	Hi Dirk, DirkHendrix Hi, I had the same problem with TIA Portal V18 - Comfort Panel TP900. Tried several things like recompiling both hardware and software of all plc to which the panel has links to and the panel itself but none worked. Only when I simply stopped the runtime, the download was again possible. Br. from your description it seems to be different "problem". In your case you may go to Start Center > Settings > Transfer > General and set Transfer to "Automatic". Regards, Frink
	Pi is exactly three! All you have to do is think of things which people need but which don’t exist yet.
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5/23/2024 7:54 AM	Rate (0)
AutoGen_5308265 Joined: 2/7/2024 Last visit: 4/10/2025 Posts: 7 Rating: (0)	Prof. Frink Hi Dirk, DirkHendrix Hi, I had the same problem with TIA Portal V18 - Comfort Panel TP900. Tried several things like recompiling both hardware and software of all plc to which the panel has links to and the panel itself but none worked. Only when I simply stopped the runtime, the download was again possible. Br. from your description it seems to be different "problem". In your case you may go to Start Center > Settings > Transfer > General and set Transfer to "Automatic". Regards, Frink Hello, I know this is an old topic but I had the same problem. Loading always worked fine automaticly, now suddenly I had to exit runtime and select transfer. No big changes had been made in the TP700, only a change of text. No compiling errors, when going to the load window it said Error during loading, contact Siemens Support.

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7/17/2024 2:53 PM	Rate (0)
Traoter Advanced Member Joined: 11/1/2008 Last visit: 4/16/2025 Posts: 13 Rating: (0)	Hi, I had also the same problem. My solution was to change the transfer setting to Ethernet in stead of PN. After that downloading was working automaticly I hope this can help someone.

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