Skip to Content

Register Login

Industry Online Support

Technical Forum

Navigation

KTP400 "losing" User Administration

Created by: Xorbot at: 11/14/2014 1:36 PM (7 Replies)

Rating (0)

Thanks 5

8 Entries

11/14/2014 1:36 PM	Rate (0)
Xorbot Posts: 7 Rating: (0)	On 2 seperate KTP400 screens I have had a customer no longer able to log in to the screen. They have said that no one changed any of the User Administration information - but after some time the administration simply does not work. They cannot log in and we are forced to send out a screen Restore over SD card - it is becoming ahuge issue. Anyone ever experience this/have any help?
Xorbot Posts: 7 Rating: (0)
Suggestion To thank Quote Answer

11/14/2014 6:02 PM	Rate (0)
William_B Posts: 5225 Rating: (1197)	Xorbot On 2 seperate KTP400 screens I have had a customer no longer able to log in to the screen. They have said that no one changed any of the User Administration information - but after some time the administration simply does not work. They cannot log in and we are forced to send out a screen Restore over SD card - it is becoming ahuge issue. Anyone ever experience this/have any help? Hi there. Maybe I can help.. someone at you client is trying to guess the password.. It happens when youhave "logon attemps" set to a number. THAT setting has a value by default. If someone is repeatedly trying to log onto that password, the user is account is frozen. Just follow the direction in the JPEG supplied to see what you should do. Helpful? w Attachment Visual clue_Disable logon attempts.jpg (745 Downloads)
William_B Posts: 5225 Rating: (1197)
Suggestion To thank Quote Answer
This contribution was helpful to 3 thankful Users Xorbot DAC1957 callmegary

11/14/2014 8:08 PM	Rate (0)
Xorbot Posts: 7 Rating: (0)	Once they have reached the limit is there any way for the login to be re-enabled? This is definitely a likely case.
Xorbot Posts: 7 Rating: (0)
Suggestion To thank Quote Answer

11/14/2014 8:27 PM	Rate (0)
William_B Posts: 5225 Rating: (1197)	Xorbot Once they have reached the limit is there any way for the login to be re-enabled? This is definitely a likely case. Now THAT is the problem that I wish Siemens would look at.. No - there is no other way to restore the login without reloading the panel. ..or maybe there is a way - - If there is still an administrator that can log in and you have enabled the editing of user accounts, then the administrator can activate the user again - even if he needs to delete and create the user from scratch. But my guess is that the administartor account is already frozen. The problem is that this problem will come up again and again until the limit is set to 0. (My solution would be to have a administrator password that can not have failed logins.. but the password should at least be 6 characters long.) Better to change the program and change passwords to long sequences. G.Luck. w
William_B Posts: 5225 Rating: (1197)
Suggestion To thank Quote Answer

11/14/2014 9:39 PM	Rate (0)
Xorbot Posts: 7 Rating: (0)	Yah that's what I thought - however this is happening on panels which are logged into with only the password. When only the password is required it doesn't seem to allow an enable or disable of the incorrect log in function . Looks like I'll keep trying to repeat the issue on my own test systems. - Thanks
Xorbot Posts: 7 Rating: (0)
Suggestion To thank Quote Answer
This contribution was helpful to 1 thankful Users William_B

11/11/2017 1:28 PM	Rate (0)
HugoD Posts: 439 Rating: (112)	Hello, I know it is an old post, but if somebody else get the issue.. If you fail the 3 attempts, the user group of the user is class as "unauthorized group". You need to use the "user view" object, connect as an administrator and change the user group to the one it was before. So, create an administrator with a username the end customer doesn't know... Just in case. Or disable the box for the limited amount of attempts in the runtime settings. Best regards, Hugo
HugoD Posts: 439 Rating: (112)
Suggestion To thank Quote Answer
This contribution was helpful to 1 thankful Users don.tnv

11/30/2020 11:40 PM	Rate (0)
vorsprungdurchtec... Member Joined: 7/11/2016 Last visit: 5/17/2022 Posts: 1 Rating: (0)	You saved my life with that, thanks for sharing

Suggestion To thank Quote Answer

11/29/2021 12:15 PM	Rate (0)
callmegary Regular Member Joined: 1/30/2020 Last visit: 6/29/2023 Posts: 3 Rating: (0)	Funny how this issue still arises several years after the initial posts. I just found out this after several clients complained that the passwords would not longer work. Thanks, friend

Suggestion To thank Quote Answer

|

Share this page:

Share this page on...

Related topics by keywords:

TIA WinCC Adv Picture Controls

Follow us on