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License Keys installed, but not found

Created by: digo at: 9/11/2008 9:37 PM (6 Replies)

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9/11/2008 9:37 PM	Rate (0)
digo Posts: 1 Rating: (0)	Hi, I've a SIMATIC FIELD PG with win2000 and STEP7 Professional Edition 2004, that includes Step7 V5.3. As i needed to update HW catalog, i had to install a new SP, and to do that instalation i had to install ".net framework". I did all, and after that, whenever i closed a SIMATIC application, an error of Automation License Manager appeared, but it worked. That happened for 2 months. But today appeared a message as "No Valid Key Found" when opening Simatic Manager. I checked the installed keys with Automation License Manager and it reports that licenses are OK. I moved the Keys to the floppy, reinstalled the Automation License Manager, and installed the keys again, but the problem stillhappens. Have anyone an idea? Thanks ---------------------------- 15th september: Finally i could fix the problem with ALM by deleting old files that where in ..\crypto\RSA , as explained in the link that "Wizard" wrote. The only problem that i have now is an error message, something like "Automation License manager. General Error: 5" (I've got the spanish version, so perhaps that's not the best translation), that appears whenever i close a SIMATIC application, such as the module editor. That problem began when i installed SP4 and .net framework on my PG, where i had installed S7 V5.3. At least, i can use my PG. Anyway, thank you everyone for your usefulhelp. Regards, Digo
digo Posts: 1 Rating: (0)	Last edited by: digo at: 9/15/2008 10:50 PM
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9/11/2008 10:09 PM	Rate (0)
JMJ Posts: 487 Rating: (44)	It does not look like the problem is with ALM, because it is able to see the license. I think the problem is with Step7, may be a corrupt file. Now, reinstalling Step7 may be a pain specially if you have other Simatic softwares also installed. It may be better to contact tech support. They may be able to fix it without re-installing Step7.
JMJ Posts: 487 Rating: (44)
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9/12/2008 9:47 AM	Rate (0)
Wizard Diamond Member Joined: 4/24/2006 Last visit: 6/2/2023 Posts: 8587 Rating: (1127)	Dear digo, Please have a look at this faq: http://support.automation.siemens.com/WW/view/en/23173286 See point 2. I hope it solves your problem. Best regards, Wizard

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9/12/2008 11:02 AM	Rate (0)
TomDeWou Platinum Expert Joined: 11/15/2006 Last visit: 5/7/2021 Posts: 1319 Rating: (167)	In Automation License Manager you can have a look at the "Installed Software" (see dropdown menu in symbol bar). There you can see whether the Automation License Manager (ALM) does see the software. If not, you should reinstall the software. While running setup just select 'Repair'. You do not need to uninstall and install completely new. If t
	Have Fun! TomDeWou
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9/13/2008 11:24 AM	Rate (0)
Ayman Elotaify Platinum Expert Joined: 5/28/2008 Last visit: 6/2/2023 Posts: 4448 Rating: (827)	What is your time zone adjusted in your PC/PG? Please check whether you have one of the following time zones set on your computer: (GMT -03:30) Newfoundland (GMT +03:30) Teheran (GMT +04:30) Kabul (GMT +05:30) Bombay, Calcutta, Madras, New Delhi (GMT +09:30) Adelaide (GMT +09:30) Darwin If you have any of the above time zones, licences will not work. But it should tell you in the ALM that the licence key is corrupted. Are you sure that ALM telling you that the licence key is ok?
	Ayman Elotaify
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This contribution was helpful to 2 thankful Users verniy Md Gouse

9/15/2008 4:05 PM	Rate (0)
Denilson Pegaia Platinum Member Joined: 9/23/2005 Last visit: 5/26/2023 Posts: 4184 Rating: (1342)	Hi, TIP: check if you work with RAM enought in your PC.
	Denilson Pegaia Siemens Industry Sector Technical Support
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11/4/2017 7:53 AM	Rate (0)
verniy Posts: 7 Rating: (2)	thank you.i changed time zone.it worked
verniy Posts: 7 Rating: (2)
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