12/23/2011 8:34 AM | |
Joined: 9/1/2006 Last visit: 8/1/2024 Posts: 193 Rating: (13) |
Please make an image of yourPC before installing WinCC V11 Compact/Advanced SP2. We use HP Compaq 8710p laptops for simatic programming with XP SP3 as OS. After installation of WinCC V11 Compact/Advanced SP2 the system ends up in a BSOD. see also my previous post with topic "delete temporary files" Anyone else having problems with SP2 or using these laptops or any adviceon this ? We have to finish a project with TIA a.s.a.p. so next try will be a Win7 system..... UPDATE: ==================================================== The problem seems to occur only on HP-laptops see http://support.automation.siemens.com/WW/view/en/58217334 |
Last edited by: Remark at: 1/27/2012 8:45 AM |
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12/23/2011 2:43 PM | |
Joined: 9/1/2006 Last visit: 8/1/2024 Posts: 193 Rating: (13) |
Update: The SP2 doesn't give problems after installation under Win7 Prof. onthe targetHP system |
12/23/2011 7:00 PM | |
Joined: 3/21/2006 Last visit: 9/10/2024 Posts: 10228 Rating: (1181) |
Thank you for sharing that info/behavior for/of SP2. Did you ask Support Request about that? I think this is the right way... It might be some bug in case of XP Windows as all recently released Siemens updates concerning Windows7 64bits... best regards, Hristo Mihalev |
1/12/2012 7:55 AM | |
Posts: 4 Rating: (0) |
I have the same problem on my HP compaq8710w. Windows does not even start anymore, not even in safe mode. How to repair this without losing the licensekeys? |
1/12/2012 8:30 AM | |
Joined: 12/29/2011 Last visit: 8/22/2024 Posts: 17 Rating: (0) |
Are you using Windows 7 or XP? At least in Windows 7 you can use system restore to repair windows. If you have a recent restore point you should have no problems. This will not delete your licence keys but software may become unusable if it is installed after making a restore point. I would assume system restore works also in XP but I have not personally tested it. Instructions how to use system restorecan be found here Note! If you have bitlocker enabled you should have your recovery password printed out before you can restore your computer.
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1/24/2012 9:00 PM | |
Joined: 12/29/2011 Last visit: 8/22/2024 Posts: 17 Rating: (0) |
Hello Franck_crea Have you made a system restore so that you have a bootable windows? If you can boot to windows, here are some directions how to remove drivers. You can uninstall HP quicklauch button software from control panel if you have it installed. Keyboard drivers can be uninstalled from Device manager. Here is a pretty good tutorial how to do it. http://www.tech-forums.net/pc/f127/removing-driver-within-windows-7-using-device-manager-246852/ Disregard the Nvidia part... Remember to check "Delete the driver software for this device". You may also need to force windows to show disconnected devices to be able to remove all keyboard driver instances. Directions here: http://www.petri.co.il/removing-old-drivers-from-vista-and-windows7.htm Check before and after driver uninstallation whether you have HpqKbdFiltr.sys attached to your keyboard driver from driver properties. When uninstallation is succesfull, windows will install its' standard keyboard driver and HpqKbFiltr.sys is not attached to it. There may be also other keyboard devices which may or may not have that Hp driver attached. You must uninstall all of those which have it. BE WARNED! If you do not know how to do this right DONT DO IT! You can mess up your computer pretty badly when removing drivers. Do backups first! Ask if you need any more info. I'll try to answer. |
Last edited by: rrautane at: 1/24/2012 9:02 PM |
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1/26/2012 1:06 PM | |
Joined: 11/15/2006 Last visit: 5/7/2021 Posts: 1319 Rating: (172) |
Guys, here's an FAQ about this issue which describes the workaround: |
Have Fun! |
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1/26/2012 1:29 PM | |
Joined: 12/29/2011 Last visit: 8/22/2024 Posts: 17 Rating: (0) |
Thank you for that info. It is nice to know there is a simple method to get SP2 working. Propably it would be a good idea to update also the SP2 download page. There is still no warning for HP users.
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1/26/2012 1:34 PM | |
Posts: 25 Rating: (0) |
Thank you for the link !!!
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