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Problem with installing step 7 v11 (TIA 11)

Created by: wolka at: 7/11/2013 3:16 PM (9 Replies)

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7/11/2013 3:16 PM	Rate (0)
wolka Bronze Member Joined: 3/26/2009 Last visit: 1/7/2025 Posts: 140 Rating: (0)	I have problem with installing step7 v11 professional to Windows7 32bit professional PC. License keys already installed on the PC. At the end of the installation appears "SP1 An Error occured during setup" & "License transfer or license was sucessful". If I try to configurate "hardware" appears "The application has encountered a probleme and needs to close". The same appears when I try doing programm. PS On this PC are also installed WinCC 7.0 Sp2 and Step 7 v5.5 best regards
	Last edited by: wolka at: 7/16/2013 4:55 PM
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7/11/2013 3:19 PM	Rate (1)
0_Einstein Diamond Expert Joined: 7/7/2010 Last visit: 1/16/2025 Posts: 15539 Rating: (2465)	wolka I have problem with installing step7 v11 professional to Windows7 32bit professional PC. License keys already installed on the PC. At the end of the installation appears "SP1 An Error occured during setup" & "License transfer or license was sucessful". If I try to configurate "hardware" appears "The application has encountered a probleme and needs to close". The same appears when I try doing programm. PS On this PC are also installed WinCC 7.0 Sp2 and Step 7 v5.5 best regards The latest available version / service pack / update for V11 is: V11 SP2 Update 5 The error log may help you determine what is happening with the SP1 installation. You might be able to simply install SP2 then apply update 5 and correct the SP1 install issue.
	science guy
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7/11/2013 4:44 PM	Rate (0)
TomDeWou Platinum Expert Joined: 11/15/2006 Last visit: 12/18/2024 Posts: 1319 Rating: (176)	Indeed, a look at the Logfile should help finding the root cause. Just the information 'an error occured' is not very useful for me to provide any help on this. Please add the SIA* logfile (or better the whole textfiles) from %autinstlog% folder (just enter in Windows Explorer).
	Have Fun! TomDeWou
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7/11/2013 7:40 PM	Rate (0)
DS SURESH KUMAR Bronze Member Joined: 4/17/2012 Last visit: 11/26/2024 Posts: 474 Rating: (10)	wolka I have problem with installing step7 v11 professional to Windows7 32bit professional PC. License keys already installed on the PC. At the end of the installation appears "SP1 An Error occured during setup" & "License transfer or license was sucessful". If I try to configurate "hardware" appears "The application has encountered a probleme and needs to close". The same appears when I try doing programm. PS On this PC are also installed WinCC 7.0 Sp2 and Step 7 v5.5 best regards Hi, ithink you have to reinstall the OS

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7/12/2013 9:24 AM	Rate (0)
TomDeWou Platinum Expert Joined: 11/15/2006 Last visit: 12/18/2024 Posts: 1319 Rating: (176)	DS SURESH KUMAR Hi, ithink you have to reinstall the OS If you are in a hurry, think about it. If you want us to have a look at the logfiles attach them.
	Have Fun! TomDeWou
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7/15/2013 4:26 PM	Rate (0)
wolka Bronze Member Joined: 3/26/2009 Last visit: 1/7/2025 Posts: 140 Rating: (0)	The installation SIA logfiles in the attached .ZIP I tried to find the reason myself, but I did not succeed Attachment SIA STEP7_PRO_V11 & SIA_TIA_V11_Upd.zip (337 Downloads)

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7/15/2013 4:47 PM	Rate (0)
0_Einstein Diamond Expert Joined: 7/7/2010 Last visit: 1/16/2025 Posts: 15539 Rating: (2465)	Are you using an administrator privileged account? Both logs are showing 'access denied' in several of the failed message reasons.
	science guy
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7/15/2013 6:52 PM	Rate (0)
wolka Bronze Member Joined: 3/26/2009 Last visit: 1/7/2025 Posts: 140 Rating: (0)	huggy_d1 Are you using an administrator privileged account? Both logs are showing 'access denied' in several of the failed message reasons. Yes, I use administrator account System: Windows 7 Professional SP1, CPU P6100 2GHz, RAM 4GB, 32bit PS I checked in the compability list the Step 7 V11 SP2 is compatible with the Win 7 SP1 OS
	Last edited by: wolka at: 7/19/2013 10:53 PM Last edited by: wolka at: 7/15/2013 6:56 PM
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7/16/2013 9:04 AM	Rate (0)
TomDeWou Platinum Expert Joined: 11/15/2006 Last visit: 12/18/2024 Posts: 1319 Rating: (176)	Please have a look for the S7DOS* logfiles and attach them here as well for further diagnostics. Thank you.
	Have Fun! TomDeWou
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7/16/2013 1:06 PM	Rate (0)
wolka Bronze Member Joined: 3/26/2009 Last visit: 1/7/2025 Posts: 140 Rating: (0)	TomDeWou Please have a look for the S7DOS* logfiles and attach them here as well for further diagnostics. Thank you. I looked at the log file, but the result is the same as the last one - I havn't found the cause of the error Attachment S7DOS_LOG.zip (295 Downloads)
	Last edited by: wolka at: 7/16/2013 8:27 PM
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