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Problem With Touch Screen KTP 700

Created by: Andrés_Ariza at: 3/7/2015 4:21 PM (6 Replies)

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3/7/2015 4:21 PM	Rate (0)
Andrés_Ariza Experienced Member Joined: 9/3/2014 Last visit: 1/4/2023 Posts: 77 Rating: (4)	Dear Experts, I have a HMI Basic Panel KTP700 Profinet, I am Working in a project with some HMIs, I been working all week with the HMIs, they are new, today I had a problem with a HMI the touch Screen does not work, I can make ping to HMI and I can load programs, but the touch Screen Doesnt work. I can not make a factory reset because TIA displayed a message that says the operation is impossible. I will be grateful if you my dear experts can help me with the problem, I do not know what is the best way for solve the problem.

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3/7/2015 5:01 PM	Rate (0)
William_B Posts: 5225 Rating: (1165)	My first thought is to register a formal support request: https://support.industry.siemens.com/my/ww/en/requests#requests There is a chance that some user may know what to do. Please give some more explanation other than "not working". Please give some detailed description of the symptoms and tell us how many is effected. Good luck! w
William_B Posts: 5225 Rating: (1165)
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This contribution was helpful to 1 thankful Users Andrés_Ariza

3/7/2015 6:42 PM	Rate (0)
Andrés_Ariza Experienced Member Joined: 9/3/2014 Last visit: 1/4/2023 Posts: 77 Rating: (4)	I thank you for your quickly answer, Other explanations can be: Unexpectedly the touch screen didn't operate, I touch the Screen and nothing happens, I can load programs with buttons, images and programmer events, but when I try to use the HMI the screen does not work, the HMI is new and I already had work with it Since one week I been working and there was not problem. Today I had this problem, I tried to factory reset but I can not, I tried to load system functions but do not serve me, I think that can be a defect factory, but I want to exhaust the options. I would like to know if a other user had the same problem or similar, Thank you, Blessings

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3/7/2015 8:25 PM	Rate (0)
William_B Posts: 5225 Rating: (1165)	So the touch functionality does not work - right? What happens if you connect a USB corded mouse to it? Which firmware version is the KTP700?.. you should be able to see it in the device settings somewhere. It may be that you can do a firmware update. Make sure that there is no place in the device settings (on the HMI) where you can select to not use the touch functionality and have to use the USB mouse. ----- Don't ask why.. I have a ' feeling ' that this is hardware related issue. I would suggest strongly that you get the Siemens Rep. where you got the HMI from, to be part of your solution. Good Luck !! w
William_B Posts: 5225 Rating: (1165)
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This contribution was helpful to 1 thankful Users Andrés_Ariza

3/10/2015 11:19 PM	Rate (0)
Andrés_Ariza Experienced Member Joined: 9/3/2014 Last visit: 1/4/2023 Posts: 77 Rating: (4)	Hi!! I thank you, for your collaboration, I tried to connect the mouse and I can access to settings, but I could not find an option that would be useful, I learned a good trick, so thank you so much, I contacted me with our confiability provider, and like you said, the problem is the hardware, so the provider made use of the guarantee. I am grateful by your help. I wish so luck...

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3/11/2015 4:55 AM	Rate (0)
William_B Posts: 5225 Rating: (1165)	Señor, muchas gracias por su nota. Buen día. w Andrés_Ariza_From-Colombia Hi!! I thank you, for your collaboration, I tried to connect the mouse and I can access to settings, but I could not find an option that would be useful, I learned a good trick, so thank you so much, I contacted me with our confiability provider, and like you said, the problem is the hardware, so the provider made use of the guarantee. I am grateful by your help. I wish so luck...
William_B Posts: 5225 Rating: (1165)
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11/29/2017 10:15 AM	Rate (0)
Jen_Moderator Moderator Joined: 6/19/2017 Last visit: 3/31/2023 Posts: 6704 Rating: (130)	New question published by Vraze is split to a separate thread with the subject KTP700f - Why can't access the interface? . Best regards Jen_Moderator
	My Forum is the place to personalize your profile, track your topics, and maintain content that interests you. Best regards Jen_Moderator
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