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Reboot problem

Created by: rfond at: 2/24/2023 2:29 PM (10 Replies)

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2/24/2023 2:29 PM	Rate (0)
rfond Advanced Member Joined: 6/8/2018 Last visit: 9/20/2023 Posts: 92 Rating: (5)	Hi everybody, I am encountering a problem with image 1.1.1 or image 1.2.2 on IOT Advanced. All devices have an Internet connection to be able to manage them remotely. Every weekend they are updated through "unattended-updates" package. If the device has been online for e.g. 1 month and I need to reboot (with the sudo reboot command) so it has a 50/50 chance of going solid red and never rebooting. It's really restrictive because I have to intervene to do a hard-reset. Do you have already met this bug ? Do you have a solution ? Thank's.

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2/27/2023 6:35 AM	Rate (0)
bergmanu Platinum Expert Joined: 4/28/2015 Last visit: 9/21/2023 Posts: 3256 Rating: (367)	Hi, I have heard about the IOT2050 starting not every time correctly. In the cases I know, it was caused by the used SD card. Is it possible to try another vendor / model of the SD card? Best regards!

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2/27/2023 8:19 AM	Rate (0)
rfond Advanced Member Joined: 6/8/2018 Last visit: 9/20/2023 Posts: 92 Rating: (5)	Hi Bergmanu, No for me IOT use only eMMC not SD Card. The problem only occurs during a very long operating time. Thank's.

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2/27/2023 3:28 PM	Rate (0)
bergmanu Platinum Expert Joined: 4/28/2015 Last visit: 9/21/2023 Posts: 3256 Rating: (367)	Hi, do you happen to have a UART cable? That you can check the log in case of the error? Best regards!

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2/27/2023 3:43 PM	Rate (0)
rfond Advanced Member Joined: 6/8/2018 Last visit: 9/20/2023 Posts: 92 Rating: (5)	In the office I will try to reproduce the problem and save the report with the UART cable to send it to you. Thank's.

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2/27/2023 4:27 PM	Rate (0)
rfond Advanced Member Joined: 6/8/2018 Last visit: 9/20/2023 Posts: 92 Rating: (5)	Here are the logs with syslog concerning the problem (be careful it's without the UART) Stop at : Feb 24 15:10:18 Hard reset at : Feb 24 15:54:36 Attachment logs.txt (150 Downloads)

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3/1/2023 8:04 AM	Rate (0)
bergmanu Platinum Expert Joined: 4/28/2015 Last visit: 9/21/2023 Posts: 3256 Rating: (367)	Hi, did you install a Desktop environment? Is there a monitor connected? I can't really interprete the logs, but somehow it looks like a not connected monitor may be the problem? Best regards!

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3/3/2023 7:56 AM	Rate (0)
rfond Advanced Member Joined: 6/8/2018 Last visit: 9/20/2023 Posts: 92 Rating: (5)	Hi, No desktop environment, no monitor. I would like to output the logs when the bug does it with the UART cable, I will try to get that.

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3/15/2023 11:16 AM	Rate (0)
apastore Regular Expert Joined: 10/22/2020 Last visit: 9/20/2023 Posts: 130 Rating: (5)	Hello rfond, please check whether the boot priority is set correctly. This can also be seen via UART in the boot process. BR

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3/15/2023 2:36 PM	Rate (0)
rfond Advanced Member Joined: 6/8/2018 Last visit: 9/20/2023 Posts: 92 Rating: (5)	Hi apastore, Boot priority does not change over time (since one month for exemple) and not automatically. siemens@iot2050-debian:~$ sudo fw_printenv boot_targets boot_targets=mmc0 mmc1 usb0 usb1 usb2 Thank's.

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