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screen connecting to server

Created by: sukrija at: 7/17/2006 12:18 PM (12 Replies)

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7/17/2006 12:18 PM	Rate (0)
sukrija Posts: 43 Rating: (0)	Sorry, but problems again, on some machines i get to screen connecting to server and it stucks there, on some machines it is working perfectly, where is problem now? Best regards, Sukrija
sukrija Posts: 43 Rating: (0)	Last edited by: CS Moderator at: 7/17/2006 1:01 PM new title
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7/17/2006 12:40 PM	Rate (0)
Salma Gold Member Joined: 9/27/2005 Last visit: 11/27/2007 Posts: 1398 Rating: (151)	The problem will probably be related to the Internet Explorer settings on the machines. On these machines : - What operating system is running ? - What verison of IE is installed ? - HasDataMonitor (DM)client been installed ? - Do you get the prompt to log onto the DM server ? - At what stage does it freeze ? (a screen shot would be useful) (I have also asked the moderator to create a new thread as this is a different problem)

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7/17/2006 1:07 PM	Rate (0)
Salma Gold Member Joined: 9/27/2005 Last visit: 11/27/2007 Posts: 1398 Rating: (151)	What version of WinCC and WebNavigator are you using ?

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7/17/2006 1:11 PM	Rate (0)
sukrija Posts: 43 Rating: (0)	it is: Wincc V6.0 SP4 HF2 WebNavigator V6.1 SP1
sukrija Posts: 43 Rating: (0)
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7/17/2006 1:21 PM	Rate (0)
Salma Gold Member Joined: 9/27/2005 Last visit: 11/27/2007 Posts: 1398 Rating: (151)	OK, three things to check on the client machines : 1) The user logged onto Windows is a member of the SIMATIC HMI Viewer Windows group Set in Control Panel -> Administrative Tools -> Computer Management 2) Is there anything in common between the client machine that can connect and the client machines that cannot connect ? For example, they are on a different network; or the Windows user is not an adminstrator, etc. 3) How was the WebNavigator client installed on these machines ? From the WebNavigator CD or from the WebNavigator website ?
	Last edited by: salma at: 7/17/2006 1:22 PM
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7/17/2006 1:32 PM	Rate (0)
sukrija Posts: 43 Rating: (0)	Web navigator is installed from server.
sukrija Posts: 43 Rating: (0)
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7/17/2006 1:32 PM	Rate (0)
Import-User-1 Posts: 3609 Rating: (29)	[quote user="sukrija"] Sorry it is problem with web navigator, not with dat monitor. OS are difrrent(win xp sp2, win xp sp1, win 2000 advanced server...), IE 6.0. sp1 Attachment: weberor.JPG
Import-User-1 Posts: 3609 Rating: (29)	Last edited by: Import-User-1 at: 7/17/2006 1:36 PM
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7/17/2006 2:31 PM	Rate (0)
Salma Gold Member Joined: 9/27/2005 Last visit: 11/27/2007 Posts: 1398 Rating: (151)	... and what about points 1) and 2) ??

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7/17/2006 2:45 PM	Rate (0)
sukrija Posts: 43 Rating: (0)	1) users are members of administrators and simatic HMI 2) i see eveyithing is almost same on all machines. I saw one more thing: on one client it worked, then i deleted adress of server in tools->internet options->connection->lan settings>-advanced->dont use proxy for addresses beginning with:, after that it stoped, when i returned address it wont work.
sukrija Posts: 43 Rating: (0)
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7/17/2006 2:52 PM	Rate (0)
Salma Gold Member Joined: 9/27/2005 Last visit: 11/27/2007 Posts: 1398 Rating: (151)	Are you using a proxy server ?? The WebNavigator mentions very specific settings needed for use with proxy servers. Please confirm that you have applied these settings OR try without a proxy server.

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