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SIMATIC Logon V1.6 service wont start s7traceservicex

Created by: AutoGen_5646659 at: 3/7/2023 1:03 PM (6 Replies)

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3/7/2023 1:03 PM	Rate (0)
AutoGen_5646659 Joined: 2/7/2023 Last visit: 3/10/2023 Posts: 4 Rating: (0)	Hi After I upgrade windows server from 2012 to 2019 the "Simatic trace service" (s7traceservicex) wont start. Installed application Simatic Logon V1.6 V6 and ALM Error pop up, when I am trying to start the service --> Error 1053: The service did not respond to the start or control request in a timely fashion we reinstall the application same issue - do some of you had the same issue with the trace service, any solutions?
	Last edited by: AutoGen_5646659 at: 03/07/2023 13:04:32 Last edited by: AutoGen_5646659 at: 03/07/2023 13:06:01
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3/7/2023 3:20 PM	Rate (1)
ElonksuM_SN_BN Regular Member Joined: 5/6/2022 Last visit: 3/27/2023 Posts: 170 Rating: (35)	Hi AutoGen_5646659, I can think of the following possible reasons: - Have you run all installations as Administrator? Maybe you can, after installing the new version of Windows, reinstall the softwares as Admin again? - Maybe you have a firewall/antivirus activated that could be causing a blockage? - Have you checked the compatibility of the software with your OS? Because it seems to me that some of them are not compatible in this environment. I share with you the excel where you can check it since I don't know if you have updates, the build of your OS... Best regards! Attachment Microsoft-Windows-Server_en_2023-02-27 (2).xlsx (3 Downloads)
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3/8/2023 12:02 PM	Rate (0)
AutoGen_5646659 Joined: 2/7/2023 Last visit: 3/10/2023 Posts: 4 Rating: (0)	- Have you run all installations as Administrator? I uninstall and Reinstall the application still same issue with Administrator - Maybe you have a firewall/antivirus activated that could be causing a blockage? nothing is change in firewall or antivirus after the windows upgrade still same rules - Have you checked the compatibility of the software with your OS? Because it seems to me that some of them are not compatible in this environment. I share with you the excel where you can check it since I don't know if you have updates, the build of your OS... Both application is compatibility with the windows server 2019 standard edition Siemens Automation license manager and Simatic logon Best regards!

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3/8/2023 2:31 PM	Rate (0)
ElonksuM_SN_BN Regular Member Joined: 5/6/2022 Last visit: 3/27/2023 Posts: 170 Rating: (35)	Hi AutoGen_5646659, As far as ALM compatibility is concerned that is correct but for SIMATIC Logon you must at least have update 3 installed, V1.6 alone is not compatible. Best regards.
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3/8/2023 3:04 PM	Rate (0)
AutoGen_5646659 Joined: 2/7/2023 Last visit: 3/10/2023 Posts: 4 Rating: (0)	The version a use is - Simatic logon 1.6 v6 - ALM V60 SP9 upd4 I want to uninstall ALM and reinstall it, but will the license keys still be there after a full uninstall? since the Service S7traceservice is used by Automation. Thanks

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3/8/2023 3:14 PM	Rate (1)
ElonksuM_SN_BN Regular Member Joined: 5/6/2022 Last visit: 3/27/2023 Posts: 170 Rating: (35)	Ok, I didn't know the exact versions. Yes, if you uninstall ALM to reinstall it, you should save all the licenses keys for example on a pendrive to make sure they are not deleted.
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3/10/2023 12:57 PM	Rate (0)
AutoGen_5646659 Joined: 2/7/2023 Last visit: 3/10/2023 Posts: 4 Rating: (0)	The service was used by a old application "Security Configuration Tool" after uninstall the application the service was removed.

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