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SIMATIC Logon V1.6 service wont start s7traceservicex

Created by: AutoGen_5646659 at: 3/7/2023 1:03 PM (6 Replies)

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3/7/2023 1:03 PM	Rate (0)
AutoGen_5646659 Posts: 4 Rating: (0)	Hi After I upgrade windows server from 2012 to 2019 the "Simatic trace service" (s7traceservicex) wont start. Installed application Simatic Logon V1.6 V6 and ALM Error pop up, when I am trying to start the service --> Error 1053: The service did not respond to the start or control request in a timely fashion we reinstall the application same issue - do some of you had the same issue with the trace service, any solutions?
AutoGen_5646659 Posts: 4 Rating: (0)	Last edited by: AutoGen_5646659 at: 03/07/2023 13:04:32 Last edited by: AutoGen_5646659 at: 03/07/2023 13:06:01
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3/7/2023 3:20 PM	Rate (1)
ElonksuM_SN_BN Regular Member Joined: 5/6/2022 Last visit: 4/21/2025 Posts: 587 Rating: (122)	Hi AutoGen_5646659, I can think of the following possible reasons: - Have you run all installations as Administrator? Maybe you can, after installing the new version of Windows, reinstall the softwares as Admin again? - Maybe you have a firewall/antivirus activated that could be causing a blockage? - Have you checked the compatibility of the software with your OS? Because it seems to me that some of them are not compatible in this environment. I share with you the excel where you can check it since I don't know if you have updates, the build of your OS... Best regards! Attachment Microsoft-Windows-Server_en_2023-02-27 (2).xlsx (587 Downloads)
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3/8/2023 12:02 PM	Rate (0)
AutoGen_5646659 Posts: 4 Rating: (0)	- Have you run all installations as Administrator? I uninstall and Reinstall the application still same issue with Administrator - Maybe you have a firewall/antivirus activated that could be causing a blockage? nothing is change in firewall or antivirus after the windows upgrade still same rules - Have you checked the compatibility of the software with your OS? Because it seems to me that some of them are not compatible in this environment. I share with you the excel where you can check it since I don't know if you have updates, the build of your OS... Both application is compatibility with the windows server 2019 standard edition Siemens Automation license manager and Simatic logon Best regards!
AutoGen_5646659 Posts: 4 Rating: (0)
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3/8/2023 2:31 PM	Rate (0)
ElonksuM_SN_BN Regular Member Joined: 5/6/2022 Last visit: 4/21/2025 Posts: 587 Rating: (122)	Hi AutoGen_5646659, As far as ALM compatibility is concerned that is correct but for SIMATIC Logon you must at least have update 3 installed, V1.6 alone is not compatible. Best regards.
	If this Information really helps, you could use the Rate function Thank you.
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3/8/2023 3:04 PM	Rate (0)
AutoGen_5646659 Posts: 4 Rating: (0)	The version a use is - Simatic logon 1.6 v6 - ALM V60 SP9 upd4 I want to uninstall ALM and reinstall it, but will the license keys still be there after a full uninstall? since the Service S7traceservice is used by Automation. Thanks
AutoGen_5646659 Posts: 4 Rating: (0)
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3/8/2023 3:14 PM	Rate (1)
ElonksuM_SN_BN Regular Member Joined: 5/6/2022 Last visit: 4/21/2025 Posts: 587 Rating: (122)	Ok, I didn't know the exact versions. Yes, if you uninstall ALM to reinstall it, you should save all the licenses keys for example on a pendrive to make sure they are not deleted.
	If this Information really helps, you could use the Rate function Thank you.
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3/10/2023 12:57 PM	Rate (0)
AutoGen_5646659 Posts: 4 Rating: (0)	The service was used by a old application "Security Configuration Tool" after uninstall the application the service was removed.
AutoGen_5646659 Posts: 4 Rating: (0)
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