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Simatic Step 7 Basic V.11 SP2 SE - Unsupported operating system! windows 7 64 bit???

Created by: Raeng at: 11/15/2012 10:13 PM (4 Replies)

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11/15/2012 10:13 PM	Rate (0)
Raeng Posts: 4 Rating: (0)	Please i am quite in trouble here and i need help! Finally i just bought the Simatic S7-1200 starter pack (6av6651-7ka01-3aa2) and it came with the Step 7 Basic V.11 SP2 SE (incl. update2) Well, now i am trying to install it but it seems there is a problem with the software. After run the install file, i see a message "unsupported operating system" Then it explains that it is not compatible with the old windows versions and it reccomends me to install on a Win xp SP3 32bit or Windows 7 (home, prof, premium etc.) 32 and 64 bit. My computer is a DELL i3 with win7 64 bit that is just bought for working with siemens products... before someone asks: -Yes, i already change the compatibility mode on the exe file without success (winXp, vista, 7, all failed). -Yes, i am running in admin mode -Yes, i already readed the readme file about the compatibility and it says it compatible with my win7 64bit. I also checked on the siemens website and it is the same. Why i can't intall it?? *i have installed the Logo!Confort and i did not have any problems...
Raeng Posts: 4 Rating: (0)
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11/15/2012 10:34 PM	Rate (0)
0_Einstein Diamond Expert Joined: 7/7/2010 Last visit: 12/11/2023 Posts: 13998 Rating: (2284)	My suggestion is to quickly contact Siemens tech support via Support Requestand get them to help solve this problem. Let us know what they suggest. Do you have Win7-64 with SP1 ?
	science guy
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11/15/2012 10:54 PM	Rate (0)
Raeng Posts: 4 Rating: (0)	Thanks for the suggestion. i just filled the support form. let's see what they say. my os: win 7, 64 bit, sp1 hard:Dell, i3, 4gb, 500gb etc..
Raeng Posts: 4 Rating: (0)
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11/16/2012 12:59 AM	Rate (0)
Raeng Posts: 4 Rating: (0)	Just for illustrate the problem... Attachment step7basicError.jpg (189 Downloads)
Raeng Posts: 4 Rating: (0)
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11/16/2012 2:21 PM	Rate (1)
Ganes10 Platinum Member Joined: 8/31/2010 Last visit: 11/23/2023 Posts: 1500 Rating: (221)	Raeng Just for illustrate the problem... Hello Raeng, The reason why the software not getting installed in your PC is because you are trying to load it on a Windows 7 Home Basic OS, whereas the prerequisite is Windows 7 Home Professional OS. Possibly the Online Support will also tell you the same. Try it in any other compatible OS as mentioned there or get the list from here - Compatibility Tool for Automation and Drive Technology
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This contribution was helpful to 1 thankful Users 0_Einstein

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