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Step 7 v13 - unable to remove or upgrade our trial license

Created by: srikant at: 7/3/2014 5:59 AM (15 Replies)

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7/3/2014 5:59 AM	Rate (0)
srikant Posts: 2 Rating: (0)	We are unable to remove or upgrade our trial license. We have an expired trial license and an Upgrade license that we received wiith Step 7 v13 software pack. We have transferred this upgrade license to our hard disk, which also has the trial license. TIA Portal tells "No valid license key found" when we try to introduce a PLC in our project. If we attempt to Upgrade trial license on ALM via License Key -> Upgrade, it says "No matching upgrade license keys were found." If we attempt to delete the trial license to help TIA Portal find the full license instead, deletion fails because the license has been previously enabled.
srikant Posts: 2 Rating: (0)	Last edited by: Narrator1 at: 7/3/2014 11:29 AM Topic split from /tf/WW/en/Posts/2063#top
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7/3/2014 10:00 AM	Rate (0)
Wizard Diamond Member Joined: 4/24/2006 Last visit: 3/14/2025 Posts: 8894 Rating: (1185)	srikant We are unable to remove or upgrade our trial license. We have an expired trial license and an Upgrade license that we received wiith Step 7 v13 software pack. We have transferred this upgrade license to our hard disk, which also has the trial license. TIA Portal tells "No valid license key found" when we try to introduce a PLC in our project. If we attempt to Upgrade trial license on ALM via License Key -> Upgrade, it says "No matching upgrade license keys were found." If we attempt to delete the trial license to help TIA Portal find the full license instead, deletion fails because the license has been previously enabled. Hello srikant, Go to Automation License Manager and select the previous license. Then what happens if you go to License Key -> upgrade? See also: how do you install, uninstall and upgrade license keys? Best regards, Wizard

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7/3/2014 12:48 PM	Rate (0)
srikant Posts: 2 Rating: (0)	Wizard, Thank you. After removing the trial licenses, it became easier to root-cause the problem. Our Upgrade license upgrades only v5.4/5.5, and not v12, to v13. So we had to bring our v5.5 and this upgrade license together for a successful upgrade. Now we are able to use TIA Portal v13. Thanks, Srikant
srikant Posts: 2 Rating: (0)
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This contribution was helpful to 3 thankful Users S_Moderator Wizard 0_Einstein

8/29/2014 3:33 PM	Rate (0)
JimWar Posts: 3 Rating: (0)	I am having a similar problem. I am unable to upgrade from TIA V12 to TIA V13. When I start License Manager the message comes up there are unused upgrades. When I try to upgrade Step 7 Professional V12 using License Key->Upgrade I get the message 'No matching license upgrade keys were found'. I have tried transferring and deleting the trial licenses, both fail. I am not certain the problem is with the trial licenses. The V12 license came from an XP machine, could that be the issue? Please see attached for the licenses on the machine. Thanks, Jim Attachment LicInfo.jpg (1315 Downloads)
JimWar Posts: 3 Rating: (0)	Last edited by: JimWar at: 8/29/2014 8:09 PM Added attachment
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8/30/2014 5:25 PM	Rate (0)
BryanG2001 Posts: 113 Rating: (22)	Just had a similar problem myself. Right click on the software that needs the License and then choose upgrade. You would think that would be OK but for me that didn't work, I had to click on the version 12 software and choose the upgrade option, then the V13 suddenly was activated OK. More Siemens weirdness I think. It would be better if the error message that you get at starting TIA didn't just say to go to License Key / Upgrade.
BryanG2001 Posts: 113 Rating: (22)
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10/10/2014 10:34 AM	Rate (0)
SBenericetti Posts: 11 Rating: (0)	srikant We are unable to remove or upgrade our trial license. We have an expired trial license and an Upgrade license that we received wiith Step 7 v13 software pack. We have transferred this upgrade license to our hard disk, which also has the trial license. TIA Portal tells "No valid license key found" when we try to introduce a PLC in our project. If we attempt to Upgrade trial license on ALM via License Key -> Upgrade, it says "No matching upgrade license keys were found." If we attempt to delete the trial license to help TIA Portal find the full license instead, deletion fails because the license has been previously enabled. Hi, i've the same problem, if i try to delete the old licence its say: " Could not delete license key STEP 7 Professional (00000000000000000000) on drive C:\. License keys can only be deleted as long as they have not been enabled." And if I do right click and update say: "No matching upgrade license keys were found". How can i fix the problem ?
SBenericetti Posts: 11 Rating: (0)
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10/10/2014 11:33 AM	Rate (0)
Wizard Diamond Member Joined: 4/24/2006 Last visit: 3/14/2025 Posts: 8894 Rating: (1185)	Hello, Can you make a screenshot of the Automation License Manager, showing all available licenses? Best regards, Wizard
	Last edited by: Wizard at: 10/10/2014 11:33 AM A Trial license can not be upgraded!!!!
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10/10/2014 12:04 PM	Rate (0)
SBenericetti Posts: 11 Rating: (0)	Wizard Hello, Can you make a screenshot of the Automation License Manager, showing all available licenses? Best regards, Wizard if i cant upgrade the trial version, wich license i have to upgrade ? Attachment ALM.jpg (1443 Downloads)
SBenericetti Posts: 11 Rating: (0)
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10/10/2014 12:17 PM	Rate (1)
Wizard Diamond Member Joined: 4/24/2006 Last visit: 3/14/2025 Posts: 8894 Rating: (1185)	Hello, You need to select a previous license of STEP 7. Best regards, Wizard

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This contribution was helpful to 3 thankful Users SBenericetti Karri_R LarsFosshaugen

10/10/2014 12:32 PM	Rate (0)
SBenericetti Posts: 11 Rating: (0)	Wizard Hello, You need to select a previous license of STEP 7. Best regards, Wizard Problem solved. Thanks you!
SBenericetti Posts: 11 Rating: (0)
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This contribution was helpful to 1 thankful Users Wizard

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