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Step7 upgrade issue

Created by: Kevbloke at: 1/7/2013 2:17 PM (10 Replies)

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1/7/2013 2:17 PM	Rate (0)
Kevbloke Posts: 30 Rating: (0)	Hi all, i have just ugraded fron V5.4 to V5.5 step 7. All has loaded ok but now when i try to open Step7 it says i have no valid license. Go into License manager and i have 1 for step7 and 1 for wincc. Do i now have to transfer this somewhere else to activate in the upgraded software?
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1/7/2013 2:19 PM	Rate (0)
Wizard Diamond Member Joined: 4/24/2006 Last visit: 9/9/2024 Posts: 8735 Rating: (1167)	Hello Kevbloke, Did you upgrade your Floating license Step 7 v5.4? When you have a look in Automation License Manager, do you have a Floating License Step 7 v5.4? or v5.5? (Make a screenshot of your licenses) Best regards, Wizard

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1/7/2013 2:40 PM	Rate (0)
Kevbloke Posts: 30 Rating: (0)	Thanks for the prompt reply Wizard, you are right the it is the V5.4 license, how do i go about correcting this please? Attachment Licence screen shot.gif (255 Downloads)
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1/7/2013 2:46 PM	Rate (0)
Wizard Diamond Member Joined: 4/24/2006 Last visit: 9/9/2024 Posts: 8735 Rating: (1167)	Hello Kevbloke, You should also have an USB Stick with an Upgrade license? When you select the Floating License Step 7 v5.4, go to License Key (at the top) Then go to Upgrade. You will "loose" the Floating License Step 7 v5.4 and you will get the Floating License Step 7 v5.5 Here is a link: how do you install, uninstall and upgrade license keys? Best regards, Wizard
	Last edited by: Wizard at: 1/7/2013 2:49 PM link added
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1/7/2013 2:49 PM	Rate (0)
Kevbloke Posts: 30 Rating: (0)	Thanks wizard, the software didnt come with a USB stick, is this something that should have been ordered with it or should it have come with it automatically?
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1/7/2013 2:53 PM	Rate (0)
Wizard Diamond Member Joined: 4/24/2006 Last visit: 9/9/2024 Posts: 8735 Rating: (1167)	Hi Kevbloke, When you have an Upgrade package, you will receive a DVD with the software and an USB stick with an upgrade license. Did you receive: 6ES7 810-4CC10-0YE5? Or did you receive a DVD, containing Step 7 v5.5 SP2 Perhaps you have a Software Update Service contract, then you should have received the upgrade (including the upgrade license) earlier. Best regards, Wizard

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1/7/2013 3:00 PM	Rate (0)
Kevbloke Posts: 30 Rating: (0)	No the DVD has got the number 6ES7810-4CC10-0YA7 and the box it came in is EWK-SUS1044031. I am guessing the boss ordered the wrong box? can this be remedied via the internet or have we got to order a USB stick? Im guessing i am going to have to reload V5.4 for the time being. Many thanks for your help Wizard.
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1/7/2013 3:19 PM	Rate (0)
Wizard Diamond Member Joined: 4/24/2006 Last visit: 9/9/2024 Posts: 8735 Rating: (1167)	Kevbloke .....can this be remedied via the internet or have we got to order a USB stick? . Hello, This can not be remedied via the internet. You need the upgrade license. Did he order a Trial DVD? Or perhaps you havea SUS contract, then the USB stick is deliveried much earlier!! Best regards, Wizard

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1/7/2013 3:26 PM	Rate (0)
Kevbloke Posts: 30 Rating: (0)	Thanks Wizard, i will have to investigate this one further.
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1/8/2013 12:59 PM	Rate (0)
Kevbloke Posts: 30 Rating: (0)	We cant find the V5.4 but can find V5.3 Step7. Clutching at straws big time, would Step7 V5.3 work with a V5.4 license?
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