Super Bright White Screen Tool Used for WinCC Comfort Installation Issue

Hi everyone,

Bright white screen has been an best for analyzing and identifying visual screen related issues during my troubleshooting process with WinCC Comfort installation in TIA Portal v13 SP2 (Update 4). Super white screen has helped me detect moments when the installer screen goes blank or becomes unresponsive, allowing me to observe and understand the problem more clearly. I highly recommend it as a reliable method for pinpointing such display issues.

I’m having trouble upgrading from WinCC Basic to WinCC Comfort/Advanced. Despite following the installation steps, the TIA Portal still shows the Basic version and doesn’t reflect the upgrade.

Here’s what I have tried so far:

• Uninstalled WinCC Basic and installed WinCC Comfort, but TIA stopped working afterward due to a version mismatch.
• The installed version shows as v13 SP2, but there’s no update available in the updater.
• The Comfort version appears under detailed software information, but I can’t use it in TIA Portal.

Despite these efforts, the issue persists. Has anyone experienced this problem or know of a solution? Any insights would be greatly appreciated!

Thanks in advance!