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TIA information system

Created by: BeVee at: 5/21/2012 10:27 AM (8 Replies)

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5/21/2012 10:27 AM	Rate (0)
BeVee Gold Member Joined: 7/18/2011 Last visit: 6/9/2023 Posts: 521 Rating: (88)	Hi, What's the best way to report errors in TIA information? I found faulty description of Positive Edge instruction (FDB) for s7-1200 Kind regards, BV

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5/21/2012 10:29 AM	Rate (0)
Darius Platinum Expert Joined: 9/28/2005 Last visit: 8/22/2023 Posts: 2957 Rating: (242)	BeVee Hi, What's the best way to report errors in TIA information? I found faulty description of Positive Edge instruction (FDB) for s7-1200 Kind regards, BV Hi, I can imagine other method then just contact Siemens support, by creating support request. In they case your question will be transfered to development team and they if find real error will make some updates for that.
	Best regards, Darius
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5/21/2012 11:11 AM	Rate (0)
Ganes10 Platinum Member Joined: 8/31/2010 Last visit: 10/1/2023 Posts: 1499 Rating: (220)	BeVee Hi, What's the best way to report errors in TIA information? I found faulty description of Positive Edge instruction (FDB) for s7-1200 Kind regards, BV Hello BeVee, Instead of support request, the ideal way would be pressing the Suggestion for the entryunder that particular page (where you have identified an err). As they always closely watch the feedback provided this Suggestion for the entry. If they recommend you to open a support request, then you may proceed with that. IMO Support Request is mainly for technical support rather than knowledge management issues.
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5/21/2012 12:10 PM	Rate (1)
Darius Platinum Expert Joined: 9/28/2005 Last visit: 8/22/2023 Posts: 2957 Rating: (242)	Ganes10 BeVee Hi, What's the best way to report errors in TIA information? I found faulty description of Positive Edge instruction (FDB) for s7-1200 Kind regards, BV Hello BeVee, Instead of support request, the ideal way would be pressing the Suggestion for the entryunder that particular page (where you have identified an err). As they always closely watch the feedback provided this Suggestion for the entry. If they recommend you to open a support request, then you may proceed with that. IMO Support Request is mainly for technical support rather than knowledge management issues. Suggestion forthe entry ????? He speaks about some possible incorrect info in the help system of TIA. What suggestion to the entry has to do with it ? Please learn to read question first and then answer. Suggestion for the entry is only for web related things.
	Last edited by: Darius at: 5/21/2012 12:11 PM Best regards, Darius
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5/21/2012 12:29 PM	Rate (0)
Ganes10 Platinum Member Joined: 8/31/2010 Last visit: 10/1/2023 Posts: 1499 Rating: (220)	Darius Suggestion forthe entry ????? He speaks about some possible incorrect info in the help system of TIA. What suggestion to the entry has to do with it ? Please learn to read question first and then answer. Suggestion for the entry is only for web related things. Hello Darius, I will consider your valuable comments seriously henceforth. In TIA Portal the online help and the offline manuals have the same contents. It is always synchronized. Coincidentally for this case "Suggestion for the entry" will also solve the purpose.
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5/21/2012 12:43 PM	Rate (0)
Darius Platinum Expert Joined: 9/28/2005 Last visit: 8/22/2023 Posts: 2957 Rating: (242)	Ganes10 Darius Suggestion forthe entry ????? He speaks about some possible incorrect info in the help system of TIA. What suggestion to the entry has to do with it ? Please learn to read question first and then answer. Suggestion for the entry is only for web related things. Hello Darius, I will consider your valuable comments seriously henceforth. In TIA Portal the online help and the offline manuals have the same contents. It is always synchronized. Coincidentally for this case "Suggestion for the entry" will also solve the purpose. Maybe it will solve, but this is not proper way !!! Suggestion for the entry is for entries in WEB. Here we speak about TIA as a product and it has just its own help system and it should be sent to Siemens support. Not all Siemens users use web and not all of them will find that entry. But all TIA users will see possible wrong information, so it should be sent to developement team. Don't try to find some alternative ways. There are lots of ways, but they are not proper in this case. You can also maybe write email to Siemens sales deprtment and maybe your email will be delivered to the right place or maybe not. So that's why I'm talking about improper ways to tell about this problem. Also don't confse about purpose of Siemens support. They help not only in technical questions. All software related things (help system also) and all software crashes and all other cases related to Siemens product should be supported by official support. Offcourse if those problems are on Siemens side. Don't think that they will ask questions like 'how to do this or that'. If users thinks that some SIemens product might have problems - support request is right place !
	Best regards, Darius
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5/21/2012 12:52 PM	Rate (0)
Ganes10 Platinum Member Joined: 8/31/2010 Last visit: 10/1/2023 Posts: 1499 Rating: (220)	Darius Ganes10 Darius Suggestion forthe entry ????? He speaks about some possible incorrect info in the help system of TIA. What suggestion to the entry has to do with it ? Please learn to read question first and then answer. Suggestion for the entry is only for web related things. Hello Darius, I will consider your valuable comments seriously henceforth. In TIA Portal the online help and the offline manuals have the same contents. It is always synchronized. Coincidentally for this case "Suggestion for the entry" will also solve the purpose. Maybe it will solve, but this is not proper way !!! Suggestion for the entry is for entries in WEB. Here we speak about TIA as a product and it has just its own help system and it should be sent to Siemens support. Not all Siemens users use web and not all of them will find that entry. But all TIA users will see possible wrong information, so it should be sent to developement team. Don't try to find some alternative ways. There are lots of ways, but they are not proper in this case. You can also maybe write email to Siemens sales deprtment and maybe your email will be delivered to the right place or maybe not. So that's why I'm talking about improper ways to tell about this problem. Also don't confse about purpose of Siemens support. They help not only in technical questions. All software related things (help system also) and all software crashes and all other cases related to Siemens product should be supported by official support. Offcourse if those problems are on Siemens side. Don't think that they will ask questions like 'how to do this or that'. If users thinks that some SIemens product might have problems - support request is right place ! Hello Darius, 100% accepted and I'm not still suggesting/ recommending the method I said previously, that's why i have mentioned coincidental for this particular case.
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5/21/2012 12:56 PM	Rate (0)
BeVee Gold Member Joined: 7/18/2011 Last visit: 6/9/2023 Posts: 521 Rating: (88)	Hello guys, please don't start an argue about one wrong word. Falling edge should be replaced by raising edge, that's all. But there is no link to report suggestion on the bottom of the page. Guess they won't make a hotfix for just one faulty word in information system. Kind regards, BV Attachment Positive edge.jpg (138 Downloads)

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5/21/2012 1:06 PM	Rate (0)
Darius Platinum Expert Joined: 9/28/2005 Last visit: 8/22/2023 Posts: 2957 Rating: (242)	BeVee Hello guys, please don't start an argue about one wrong word. Falling edge should be replaced by raising edge, that's all. But there is no link to report suggestion on the bottom of the page. Guess they won't make a hotfix for just one faulty word in information system. Kind regards, BV Please open support request and send this picture. Its important to make software we use better. Every word matters ! So please take your time and contact SIemens.
	Best regards, Darius
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