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TIA Portal (V11) Crashes after clicking on button "project view"

Created by: Smurf at: 5/30/2011 1:56 PM (37 Replies)

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5/30/2011 1:56 PM	Rate (0)
Smurf Silver Member Joined: 9/28/2005 Last visit: 10/24/2024 Posts: 414 Rating: (28)	Captive Engineer Hello, Folks. 8months ago, TIA Portal (aka Step 7 Basic, V10.5 SP2) was installed on my PC, Dell M6400 OS: Windows XP Professional, SP3 Dual Core 2.66 GHz CPU 3.48 GB of RAM 160 GB HD Step 7, Simatic Manager, WinCC Flex '08, Simotion, and Micro Win are also installed along with the usual suspects for Office software, etc. Today, I opened up TIA Portal to do some experimentation with an S7-1200, but I could not do very much without the software crashing. When it falls over, a very informative dialog box appears which reads: --------------------- The application has encountered a problem and needs to close. Would you like to restart the application? --------------------- And then I have the corresponding buttons available at the bottom of this popup box. I can get this crash to occur without doing much at all. Once I have selected the project view and opened some window such as the Devices and Networks page, an HMI visualization screen, or even simply the Diagnostics tab along the bottom of the application's display, I need only let my mouse hover for a few seconds over some interactive content (pushbutton, column header, basic objects visualization toolbox, etc.) on any of the mentioned windows. I don't have to even click on the object. After 4 or 5 seconds, the cursor briefly switches from the usual pointer arrow to a pointer-hourglass cursor, and then back again. Once this happens, the popup display appears, and I can no longer interact with the software until I restart it. For whatever it may be worth, I've not yet seen this happen whilst working with items listed in the project tree. I called tech support earlier today, and the individual with whom I spoke suggested that I should probably uninstall and then reinstall TIA Portal. This I did, but there is no change in the behaviour of the application. Has anyone seen this problem, and, more importantly, is there a solution that may be recommended? Thank you for whatever good advice you offer. Best regards, The Captive Engineer Hi, I have the same problem with TIA Portal V11, even installing Update 1 did not solve the problem. The 'crash button' is "project view". As long as I am not trying to enter Project view the system works... Still wondering how to program.. Right! Let's have a support request. Spliited from TIA Portal Crash. Attachment TIA Portal V11 Crash.JPG (1265 Downloads)
	Last edited by: O_Moderator at: 5/30/2011 3:40 PM new subject after splitting Smurf "The only difference between a problem and a solution is that people understand the solution."
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5/31/2011 12:50 PM	Rate (1)
Denilson Pegaia Platinum Expert Joined: 9/23/2005 Last visit: 11/19/2024 Posts: 4353 Rating: (1454)	Hi, My suggestions: 1 - If you don't have already open a suport request on this site, open it. If it sugest to reinstal the software, reinstal it AND give a feed back that doesn't work. If you have local support, ask hin to scalete to Germany. If it talk from Germany ask him to scalete to developer. Important: Don't let the SR be closed before to find a solution. 2 - If you don't want to format the PC and starts again from zero, (no body wants), try to see how the software works in a virtual machine, just with Windows and the TIA. It is not offitially supported but maybe it could give him an idea if the problem stay on the machine, on the window or in the software.
	Denilson Pegaia Siemens Industry Sector Technical Support
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5/31/2011 2:48 PM	Rate (0)
Smurf Silver Member Joined: 9/28/2005 Last visit: 10/24/2024 Posts: 414 Rating: (28)	Hi Pegaia, Thank you for your advice, I know how it works. Latest news is that Siemens Germany is working on the case. They have the full list of installed programs and they can have any information I can provide. I'll keep you posted in this thread. === What I discovered more: * Closing the TIA Portal V11 (with update 1) causes a crash. * Importing a STEP7 V5.5 project causes a crash
	Last edited by: Smurf at: 5/31/2011 2:51 PM added "What I discovered more:" Smurf "The only difference between a problem and a solution is that people understand the solution."
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6/16/2011 8:52 PM	Rate (0)
janiki Posts: 2 Rating: (0)	I'm having the same problem. Have you gotten any help from Siemens support?
janiki Posts: 2 Rating: (0)	Last edited by: janiki at: 6/16/2011 9:01 PM
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6/16/2011 10:31 PM	Rate (0)
Smurf Silver Member Joined: 9/28/2005 Last visit: 10/24/2024 Posts: 414 Rating: (28)	Not yet According to my contacts is "Germany working on it". I also discovered that this happens for Professional and Basic!
	Smurf "The only difference between a problem and a solution is that people understand the solution."
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6/16/2011 10:43 PM	Rate (0)
janiki Posts: 2 Rating: (0)	I guess I'm sticking with V10.5 for now. Let me know if you solve this issue.
janiki Posts: 2 Rating: (0)
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6/20/2011 10:01 AM	Rate (0)
Smurf Silver Member Joined: 9/28/2005 Last visit: 10/24/2024 Posts: 414 Rating: (28)	Smurf Not yet According to my contacts is "Germany working on it". I also discovered that this happens for Professional and Basic! Well till so far I managed to uninstall STEP7 V11 PROFESSIONAL completely at last! On one computer STEP7 V11 BASIC refused to install after doing a PROFESSIONAL uninstall, it seemed that the uninstall was not so complete as the name says. I discovered an registry entry that caused the BASIC install problem, see attachment. After removing this entry the BASIC install was ended normally, but... STEP7 V11 BASIC was crashing. After a new start, installation of update 1 and another complete restart gave a situation to work with. And still STEP7 V11 BASIC crashes now and then. The old STEP7 days are back again? Attachment TIAP11 removal from register.JPG (1132 Downloads)
	Smurf "The only difference between a problem and a solution is that people understand the solution."
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6/20/2011 1:30 PM	Rate (0)
Ganes10 Platinum Member Joined: 8/31/2010 Last visit: 12/1/2024 Posts: 1523 Rating: (230)	What's the response for the SR raised for this issue Mr. Smurf?
	Like it? Rate it!
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This contribution was helpful to 1 thankful Users Antony Vadakkumch...

6/20/2011 3:43 PM	Rate (0)
Smurf Silver Member Joined: 9/28/2005 Last visit: 10/24/2024 Posts: 414 Rating: (28)	Still waiting for a response.
	Smurf "The only difference between a problem and a solution is that people understand the solution."
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6/24/2011 10:47 AM	Rate (1)
endix Posts: 5 Rating: (1)	Hello. I'm having same problem. I tried to install SP1 and SP2. In either case, it did not help. Do you have any news? SP1, SP2: http://support.automation.siemens.com/WW/llisapi.dll?func=cslib.csinfo&lang=de&siteid=cseus&aktprim=0&extranet=standard&viewreg=WW&objid=29156492&treeLang=de
endix Posts: 5 Rating: (1)
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This contribution was helpful to 1 thankful Users Smurf

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