Hello,

I just bought a brand new expensive Comfort Panel from Siemens.

When trying to download to this KTP400 Comfort panel, I get the following error in TIA Portal V15 :

"Download has failed due to missing panel image. Please install the missing panel image. Refer to documentation."

Because Siemens doesn't mention where to find "documentation" (and Siemens offers a lot of documentation). I just looked in the documentation of Comfort Panels in general. There I find :

"If there is no serviceable HMI device image on the HMI device, you can only update the operating system by restoring the factory setting. When restoring the factory settings, connect the PC to the HMI device via the PROFINET (LAN) interface."

When trying to perform a factory reset of this brand new device, I get the message :

"Reset to factory settings has failed due to due to missing panel image. Please install the missing panel image. Refer to documentation."

Solution => One of the error messages also says "C:\...\blablabla.fwf missing

=> found this file in a previously installed folder of Tia Portal V14.

=> copied it to the folder where Tia V15 is looking

=> working (beware : VNC pasword of remote devices must be re-entered locally)

Hope this helps someone.

@ Siemens : please improve debugging.

Hello 

You can Delete the program from the HMI system maybe something wrong on the program files 

cumulus

Hey Kurt,

check your hardware settings of you panel.

1. Go through the network view.
2. Click on your panel.
3. Open Properties > General Catalog information
4. Which Image version  (Version) do you see?
   
   
5. Start your Panel.
6. Open the control panel (Desktop > My Computer > OP > Device)
7. Which Image version  do you see?

If there are differences change your hardware in your project.


Additional information:
The older images are not included in the normal V15 Installation. You can find the old images on DVD2.
How do you do an operating system update on operator panels or perform a "Reset to factory settings"?

Withc best regards
cumulus

 I have the DVD 2 and i cant figure out how to install it, i have the same problem but i have an old prodject V14 that i migrated to V15 and my ktp 1200 wont download (Same warning)After looking in the DVD 2 all i saw was openscorce software but what do i do whit it?

Yes, I was wondering the same. I downloaded DVD 3 for the legacy panel images as per christophD's post (TY) and noticed on the same page the missing .exe file for DVD 2 that you have to complete a form to unlock (didn't seem to appear except with open in a new tab )

Not quite sure how to get it to work with the ISO, or if the install already noticed DVD 2 while running as V15 is working, well except for the missing panel images that is  8) 

V15_00_00_03 is 15.0 Update 3, so it won't be on the DVD, but in the Update (download).

sergyurI need to download the V15.4 DVD3, but do not see where to do so.

I have installed V15.4 of WinCC Comfort on a laptop, with a download from the SUS.

I did not download DVD3 at the time, because I had downloaded DVD3 from V15.1, and it seemed that it might be a waste of bandwidth to again download information I already had, and did not expect to use.  I figured that I could probably just copy the legacy panels off the 15.1 DVD iso image if I needed them, or download the V15.4 DVD3 from the trial download webpage if I happened to need it.  

Unfortunately, I do not see files I can directly copy from the v15.1 DVD3 iso, and do not see a download page for V15.4 DVD3.

Of course, my 28 day window to download V15.4 has expired.  

I tried to run the install exe on the V15.1 DVD.  Not surprisingly, it would not run with V15.4 installed. 

Is there any way for me to download the V15.4 DVD3?

Best Regards,

Doug

dougt

 I have installed V15.4 of WinCC Comfort on a laptop, with a download from the SUS.

I did not download DVD3 at the time, because I had downloaded DVD3 from V15.1, and it seemed that it might be a waste of bandwidth to again download information I already had, and did not expect to use.  I figured that I could probably just copy the legacy panels off the 15.1 DVD iso image if I needed them, or download the V15.4 DVD3 from the trial download webpage if I happened to need it.

Unfortunately, I do not see files I can directly copy from the v15.1 DVD3 iso, and do not see a download page for V15.4 DVD3.

Of course, my 28 day window to download V15.4 has expired.

I tried to run the install exe on the V15.1 DVD.  Not surprisingly, it would not run with V15.4 installed.

Is there any way for me to download the V15.4 DVD3?

Best Regards,

Doug

 Hello.

The updates for V15.0 is listed:
Updates for STEP 7 V15 and WinCC V15

Only the updates are listed there. These are single images. Legacy panels are found in the original base installation. Think about it -> it is 'legacy', so it does not change (within the V15.0 format).

ChristophD mentioned this already.
SIMATIC STEP 7 and WinCC V15 TRIAL Download

BR