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TIA13 RT Pro freezes

Created by: waard at: 9/4/2015 8:27 AM (7 Replies)

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9/4/2015 8:27 AM	Rate (1)
waard Posts: 14 Rating: (2)	Hi, I have computer with intalled WinCC 13 RT Pro, and i have <10 real tags and two int tags, this RT used only for tag logging and alarm logging. In main screen i have 2 objects - online trend control and ruler control. Connection via CP5622MPI.1. All tags logging in 5 s, asquisition time the same. All is working fine. But every 7 days RT is freezes. Tag logging still working, but RT crashes. I restart computer and its working about week and crashes again. Anybody help me with this problem, thanks PS: Win2008 R2 standart, PLC S7-314C Best regards
waard Posts: 14 Rating: (2)	Last edited by: waard at: 9/4/2015 8:28:54 AM Last edited by: waard at: 9/4/2015 8:29:08 AM
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9/4/2015 9:42 AM	Rate (0)
Towome Platinum Member Joined: 7/9/2015 Last visit: 12/5/2023 Posts: 3613 Rating: (526)	Hi, you can check the event protocoll in Windows if there are any warnings or errors and check the diagnostig buffer from your CPU if there is an entry. Towome
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9/4/2015 11:38 AM	Rate (0)
waard Posts: 14 Rating: (2)	Big thanks for answer! CPU diag buffer is fine. CPU have 1 OP connected to MPI. In HW CPU have 1 PG and 1 OP connection. In WinCC PS Station customuzed without HMI connection to CPU (attachment). In diagnose folder i see some strange messages: WinCC_Sys_02.log: .............. 255,04.09.2015,08:32:18:238,1002019,4,,CR1,TLGRT,WARNING: more than 100000 notifications in queue - updates will be lost! 255,04.09.2015,08:32:53:237,1002019,4,,CR1,TLGRT,WARNING: more than 100000 notifications in queue - updates will be lost! 255,04.09.2015,08:33:28:238,1002019,4,,CR1,TLGRT,WARNING: more than 100000 notifications in queue - updates will be lost! 255,04.09.2015,08:34:03:238,1002019,4,,CR1,TLGRT,WARNING: more than 100000 notifications in queue - updates will be lost! In CCAlgRtCommonArchiving.log: 04.09.2015 04:38:22.253 TID=5220 W CAlarmDataArchiving: Unable to create/init AlgCAPH: [0x800401f3] 04.09.2015 04:38:22.253 TID=5220 W CAlarmDataArchiving: This instance won't have access to PH 04.09.2015 04:58:18.690 TID=6520 W CAlarmDataArchiving: Unable to create/init AlgCAPH: [0x800401f3] 04.09.2015 04:58:18.706 TID=6520 W CAlarmDataArchiving: This instance won't have access to PH CCTextServer.log: 04.09.2015 04:35:02.162 TID=2812 E TXTRT: COM-exception [0x80004005] in IText::UnRegisterNotify 04.09.2015 04:35:02.177 TID=5804 E TXTRT: COM-exception [0x80004005] in IText::UnRegisterNotify 04.09.2015 04:44:31.712 TID=5748 E TXTRT: COM-exception [0x80004005] in IText::UnRegisterNotify 04.09.2015 04:44:31.732 TID=5804 E TXTRT: COM-exception [0x80004005] in IText::UnRegisterNotify 04.09.2015 04:58:52.356 TID=5620 E TXTRT: COM-exception [0x80046206] in ReadTextFromAso(0, 1033) CCTlgCommonArchiving.log 04.09.2015 04:38:44.450 TID=6716 E CCCTlgCA: COM-exception [0x800401f3] while initializing PH ready 04.09.2015 04:38:44.450 TID=6716 E CCCTlgCA: This instance won't have access to the Process Historian 04.09.2015 04:58:45.819 TID=6788 E CCCTlgCA: COM-exception [0x800401f3] while initializing PH ready 04.09.2015 04:58:45.819 TID=6788 E CCCTlgCA: This instance won't have access to the Process Historian Events.log (then i disable ethernet adapter): CCProjectMgr.exe : 04.09.2015 8:38:01 : SIMATIC WinCC ProjectManager: Error : CreateShare failed. No network card available CCProjectMgr.exe : 04.09.2015 8:56:54 : SIMATIC WinCC ProjectManager: Info : Service started CCProjectMgr.exe : 04.09.2015 8:57:32 : SIMATIC WinCC ProjectManager: Error : CreateShare failed. No network card available PMdiagnose.log: 2015-09-04 08:54:48.020 - ccProjectMgr.exe (4936) ControlService failed for CCPackageMgr with error 0 2015-09-04 08:54:48.122 - ccProjectMgr.exe (4936) ControlService failed for CCPackageMgr with error 1062 2015-09-04 08:54:48.371 - ccProjectMgr.exe (4936) ControlService failed for CCNSInfo2Provider with error 0 2015-09-04 08:54:48.473 - ccProjectMgr.exe (4936) ControlService failed for CCNSInfo2Provider with error 1062 2015-09-04 08:54:48.476 - ccProjectMgr.exe (4936) ControlService failed for CCDeltaLoader with error 0 2015-09-04 08:54:48.577 - ccProjectMgr.exe (4936) ControlService failed for CCDeltaLoader with error 1062 2015-09-04 08:56:55.074 - ccProjectMgr.exe (1048) GetSecurityInfo failed with error 5: 2015-09-04 08:57:55.711 - ccProjectMgr.exe (1048) CCProjectMgr.exe CSingletonProject::RenameComputer OldComputer(CR1) = NewComputer(CR1) 2015-09-04 08:58:01.249 - ccProjectMgr.exe (1048) CSingletonProject::UpdateOPCSettings OPC Server(AppID\{3C4F7EEF-EBB7-4bd1-A1CA-1B0D74268E0F}) not installed! 2015-09-04 08:58:01.249 - ccProjectMgr.exe (1048) CSingletonProject::UpdateOPCSettings OPC Server(AppID\{D6CDCCD1-610E-4a6d-A8DA-97E07E9977D9}) not installed! 2015-09-04 08:58:01.249 - ccProjectMgr.exe (1048) CSingletonProject::UpdateOPCSettings OPC Server(AppId\{1327484D-B2DD-4c25-84BE-D349AD20B5B7}) not installed! 2015-09-04 08:58:01.624 - ccProjectMgr.exe (1048) GetSecurityInfo failed with error 5: 2015-09-04 08:58:23.464 - ccProjectMgr.exe (1048) * Error: CRTApplication::StartWinCCApplication(System-Diagnostics Manager) Status(Failed) signaled 2015-09-04 08:58:23.464 - ccProjectMgr.exe (1048) * Error: CRTApplication::StartWinCCApplication(System-Diagnostics Manager) failed of WinCC 2015-09-04 08:58:51.980 - ccProjectMgr.exe (1048) CRTApplication::StartWinCCApplication CreateProcessAsUser failed for CAReportMergerX.exe with error 183 2015-09-04 08:58:51.980 - ccProjectMgr.exe (1048) CRTApplication::StartWinCCApplication GetFileAttributes of CAReportMergerX.exe failed 2015-09-04 08:58:51.980 - ccProjectMgr.exe (1048) CRTApplication::StartWinCCApplication GetFileAttributes of CAReportMergerX.exe failed Attachment 1.png (139 Downloads)
waard Posts: 14 Rating: (2)	Last edited by: waard at: 9/4/2015 11:41:15 AM Last edited by: waard at: 9/4/2015 12:47:46 PM Last edited by: waard at: 9/7/2015 7:30:04 AM
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9/4/2015 2:39 PM	Rate (0)
waard Posts: 14 Rating: (2)	Anybody help me please
waard Posts: 14 Rating: (2)
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9/7/2015 9:44 AM	Rate (0)
dan.v. Bronze Member Joined: 7/1/2014 Last visit: 7/10/2023 Posts: 230 Rating: (23)	waard Anybody help me please Similar problem here: https://support.industry.siemens.com/tf/ww/en/posts/problems-with-sql-server-after-installing-last-update-to-wincc-7-0/68312/?page=0&pageSize=10 See if you find useful their solution!

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9/7/2015 10:36 AM	Rate (0)
Murof Platinum Expert Joined: 8/3/2009 Last visit: 12/4/2023 Posts: 11798 Rating: (1517)	Hello Waard Which exact Version of WinCC professional RT do you use on RT System and which exact Version of TI A Portal do you use on Engineering System? Do you use scripts in your Runtime? when yes you can look at the Process "script.exe" in the Task manager. Is the Memory running up continously over a longer Amount of time like half a day then there might be a Memory leak in the global Script Runtime (Then you have to look in yours Scripts) I would help if you post the whole Diagnostic folder of WinCC Runtime as ZIP File here that we can see if we can find a solution. Bye Murof
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9/7/2015 4:08 PM	Rate (0)
waard Posts: 14 Rating: (2)	Thanks for answer all of you. Unfortunly the problem is not gone. I dont use sctipts, just trends. And i create wincc project with wizard WinCC 13 RT Pro without SP. Diagnose folder attached. Thank you for help Attachment diagnose.rar (88 Downloads)
waard Posts: 14 Rating: (2)	Last edited by: waard at: 9/7/2015 4:10:06 PM Last edited by: waard at: 9/7/2015 4:10:41 PM Last edited by: waard at: 9/7/2015 4:11:25 PM
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9/28/2015 7:28 AM	Rate (1)
waard Posts: 14 Rating: (2)	i found the reason - when i use area name in "Online trend control" with format like - 0 - 0.99 - START 1 - 1.99 - STOP 2 - 2.99 - ALARM and etc. RT freezes as often as more tags with area name used. When i disable this function - all OK. In Wincc 7.0 SP3 the same freezes i see. May be i use this option (Area name) with wrong parameters?
waard Posts: 14 Rating: (2)	Last edited by: waard at: 9/28/2015 7:29:19 AM Last edited by: waard at: 9/28/2015 5:05:26 PM
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