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TIP: STEP7 V13 SP1 and automatic search for software updates

Created by: Denilson Pegaia at: 1/11/2015 5:47 PM (8 Replies)

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1/11/2015 5:47 PM	Rate (0)
Denilson Pegaia Platinum Expert Joined: 9/23/2005 Last visit: 1/17/2025 Posts: 4394 Rating: (1463)	Hi, A new feature that STEP7 V13 SP1 brings is the Automatic search for software updates using the Automation Software Updater. As from V13 SP1, it be done once a day. TIP: This feature could be activated / deactivated in Options, Settings, General, Software Updates, “check for updates daily. Attachment swupdate.jpg (862 Downloads)
	Denilson Pegaia Siemens Industry Sector Technical Support
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1/20/2015 10:26 PM	Rate (0)
Rinat 98 Advanced Member Joined: 5/28/2013 Last visit: 7/11/2022 Posts: 11 Rating: (7)	Hello Pegaia, Unfortunately the updater still cannot access through company proxy.

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1/21/2015 9:43 AM	Rate (0)
Denilson Pegaia Platinum Expert Joined: 9/23/2005 Last visit: 1/17/2025 Posts: 4394 Rating: (1463)	Hi, if you have access to change the proxy/firewalls/antivirus settings, I suggest you open a Support Request asking which port / service should be "released / enable" to make this feature available (please post here the answer ).
	Denilson Pegaia Siemens Industry Sector Technical Support
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1/21/2015 3:41 PM	Rate (0)
Rinat 98 Advanced Member Joined: 5/28/2013 Last visit: 7/11/2022 Posts: 11 Rating: (7)	Hello Pegaia, I made a service request for TIA updater via proxy access in May 2014, the answer was that the updater "server is fixed at the following address: https://www.siemens.com/industry/TIAPortalUpdates“ The following is their full answer (2014-05-22) : "This is issue has been escalated further by HQ in Germany to the development team. HQ has another reported issue similar to what you are experiencing. The workaround at this point is to connect directly via the Web eliminating the company proxy. I will inform you of any updates that I receive related to this issue. Please ensure that the pc, your profile (domain login) and page are registered in the company proxy configurations. We cannot advise of specific proxy settings. We do not have anything more specific to advise at this point. Again, the development team is looking into this issue. It could be some time before any updates are available." Regards, Rinat

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1/22/2015 9:54 AM	Rate (0)
Denilson Pegaia Platinum Expert Joined: 9/23/2005 Last visit: 1/17/2025 Posts: 4394 Rating: (1463)	Hi, and can you access these link (https://www.siemens.com/industry/TIAPortalUpdates) from you PC Browser?
	Denilson Pegaia Siemens Industry Sector Technical Support
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1/22/2015 2:31 PM	Rate (0)
Rinat 98 Advanced Member Joined: 5/28/2013 Last visit: 7/11/2022 Posts: 11 Rating: (7)	Hello Pegaia, The link (https://www.siemens.com/industry/TIAPortalUpdates) is accessible from PC browsers, generally browsers can access Internet via company proxy. The proxy is configured in ControlPanels - Internet Options - Connection Tab - LAN settings (win 7). Opening the link in a browser loads XML file with latest released versions. Somewhat helpful but overall useless.

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1/23/2015 10:12 AM	Rate (0)
Denilson Pegaia Platinum Expert Joined: 9/23/2005 Last visit: 1/17/2025 Posts: 4394 Rating: (1463)	Hi, unhappily I don't have much to suggest in this case : there is no setting in TIA Portal to change default proxy... Try to check with yourTI colleagues, if something could be donein your PC orin your TI network. Maybe you could build a VPN to theupdate link, maybe you could setsome "general proxy setting" or something likethat (http://support.automation.siemens.com/BR/view/en/70892408) Else, therealways the alternative tosearch and install updates manually.
	Denilson Pegaia Siemens Industry Sector Technical Support
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2/20/2015 1:14 PM	Rate (0)
Min_Moderator Platinum Member Joined: 9/3/2014 Last visit: 3/13/2019 Posts: 4766 Rating: (122)	New question published by AutoGen_340105 is split to a separate thread with the subject TIA Update Error. Best regards Min_Moderator

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7/9/2016 1:50 PM	Rate (0)
AHGE Regular Member Joined: 10/2/2008 Last visit: 12/7/2024 Posts: 2 Rating: (0)	Hello folks, Any sugestion related how to fix this issue? I am with the same trouble and i cannot find a reasonable solution. I did manual download to the latest update (9) and installed it. I was thinking that the trouble could be solved but nothing change. TIA updater continue to show "unable to connect to the server" message. Current versions: TIA Portal : V13 SP1 Upd9 Sinamics Start Drive: V13 SP1 Upd3 Step7 Professional : V13 SP1 Upd9 WinCC Advanced : V13 SP1 Upd9 PC OS : Windows 7 SP1 Regards, Alessandro Min_Moderator New question published by AutoGen_340105 is split to a separate thread with the subject TIA Update Error. Best regards Min_Moderator

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