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TP900 boot screen stuck up

Created by: mr.Banti at: 12/1/2015 4:08 AM (25 Replies)

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12/1/2015 4:08 AM	Rate (0)
mr.Banti Posts: 54 Rating: (0)	sir in our plant after power recycle lots of siemens TP900 Hmi stuck up in boot screen with siemens logo. i have try prosave to factory reset the panel with ethernet connection.but communication not working
mr.Banti Posts: 54 Rating: (0)
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12/1/2015 8:25 AM	Rate (0)
Wizard Diamond Expert Joined: 4/24/2006 Last visit: 2/19/2025 Posts: 8858 Rating: (1181)	Hello, When you try to perform an OS update wit the option "Reset to factory settings". Do you get any errors? Best regards, Wizard

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12/1/2015 9:00 AM	Rate (0)
mr.Banti Posts: 54 Rating: (0)	yes. in prosave screen shows boot your device.but after booting my hmi nothing happen.prosave don,t detect my device and its shows communication error to establish connection check setting or cable.i am tyring with both cross and normal ethernet cable
mr.Banti Posts: 54 Rating: (0)
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12/1/2015 9:08 AM	Rate (0)
Wizard Diamond Expert Joined: 4/24/2006 Last visit: 2/19/2025 Posts: 8858 Rating: (1181)	Hello, Communication will be done by using MAC address. Sometimes a firewall or virusscanner do not allow to search for Mac Addresses. Perhaps you could disable them. Best regards, Wizard

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12/1/2015 9:13 AM	Rate (0)
mr.Banti Posts: 54 Rating: (0)	thanks for your reply sir i have already input the mac address in prosave .i want to know the other ways to reset factory.i have 13 hmi similar problem
mr.Banti Posts: 54 Rating: (0)
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12/1/2015 9:16 AM	Rate (0)
mr.Banti Posts: 54 Rating: (0)	my laptop can detect mac address of new plc and hmi tia ver13 during program download
mr.Banti Posts: 54 Rating: (0)
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12/1/2015 9:21 AM	Rate (0)
Wizard Diamond Expert Joined: 4/24/2006 Last visit: 2/19/2025 Posts: 8858 Rating: (1181)	Hello, When you use TIA Portal, go to project view. And then go to Online Access. Select your Ethernet card. And show accessible devices. Is the HMI shown here? Here more information about OS Update and Reset to factory settings: how do you do an "Operating system update" (OS update) or "Reset to factory settings" on operator panels? Best regards, Wizard

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12/1/2015 9:33 AM	Rate (0)
mr.Banti Posts: 54 Rating: (0)	sir i have tryed both tia and prosave both cant detect my device.is it possible to factory reset tp900 with this condition.it cant go to control panel.after on the hmi.siemens logo appears and its stuck up in this codition and no error and msg comeing in hmi
mr.Banti Posts: 54 Rating: (0)
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12/1/2015 9:36 AM	Rate (0)
mr.Banti Posts: 54 Rating: (0)	which type of ethernet cable used to factory reset.tp900 has two ethernet port .what is the pin confrigura
mr.Banti Posts: 54 Rating: (0)
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12/1/2015 10:56 AM	Rate (0)
Wizard Diamond Expert Joined: 4/24/2006 Last visit: 2/19/2025 Posts: 8858 Rating: (1181)	Wizard Hello, When you use TIA Portal, go to project view. And then go to Online Access. Select your Ethernet card. And show accessible devices. Is the HMI shown here? What is the result? You can use a crossed cable. And use port 1. Best regards, Wizard

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