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TP900 boot screen stuck up

Created by: mr.Banti at: 12/1/2015 4:08 AM (25 Replies)

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12/1/2015 11:06 AM	Rate (0)
mr.Banti Posts: 54 Rating: (0)	no sir hmi not shown in acessible device
mr.Banti Posts: 54 Rating: (0)
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12/1/2015 11:08 AM	Rate (0)
mr.Banti Posts: 54 Rating: (0)	sir can you please tell me the siemens ethernet cross cable pin confirigution
mr.Banti Posts: 54 Rating: (0)
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12/1/2015 11:28 AM	Rate (0)
Wizard Diamond Expert Joined: 4/24/2006 Last visit: 3/21/2025 Posts: 8904 Rating: (1187)	Hello, Perhaps this link might help: how are the individual wires of an Industrial Ethernet FC installation cable assigned to the pins on the IE FC RJ45 plug? Please turn off your Firewall and Virusscanner. (They can block the search to MAC Address) Best regards, Wizard

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12/1/2015 3:33 PM	Rate (0)
mr.Banti Posts: 54 Rating: (0)	sir i disable the firewall setting and also uninstall the antivirus but still prosave cant detect any hmi with this problem Attachment 20151201_200110.jpg (499 Downloads)
mr.Banti Posts: 54 Rating: (0)
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12/1/2015 3:34 PM	Rate (0)
mr.Banti Posts: 54 Rating: (0)	prosave cant detect its showing like this Attachment 20151201_200117.jpg (615 Downloads)
mr.Banti Posts: 54 Rating: (0)
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12/1/2015 3:36 PM	Rate (0)
mr.Banti Posts: 54 Rating: (0)	after booting nothing happen.my ethernet connection status showing like this. only sent data showing no receiving data Attachment 1448980587478.jpg (544 Downloads)
mr.Banti Posts: 54 Rating: (0)
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12/1/2015 4:11 PM	Rate (0)
Wizard Diamond Expert Joined: 4/24/2006 Last visit: 3/21/2025 Posts: 8904 Rating: (1187)	Hello, Ok, looks like you have done everything that will be necessary. My advise would be to contact Siemens Support line, perhaps they have some options. p.s. Let us know the result. Best regards, Wizard

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12/1/2015 5:51 PM	Rate (0)
Online Tech Platinum Member Joined: 3/28/2015 Last visit: 2/15/2025 Posts: 722 Rating: (214)	Hello, Siemens Support If the screen of panel shows the grid and text "SIMATIC HMI" ,it is not possible to do a reset to factory settings and you should send it to the repair center.
	Eng.Mohamed Ibrahim WhatsApp : +201122880543
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12/1/2015 9:15 PM	Rate (0)
mr.Banti Posts: 54 Rating: (0)	yes its display simatic hmi.and grids are showing.this problem arise due to power recycle and some of them during os update failure.how to solve the problem we have 15 hmi.and every month this problem we face
mr.Banti Posts: 54 Rating: (0)	Last edited by: sandeepalliance at: 12/1/2015 9:17:16 PM
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12/5/2015 12:01 AM	Rate (0)
dirk_ Bronze Member Joined: 3/22/2014 Last visit: 3/19/2025 Posts: 101 Rating: (7)	I was able to help some collegues to restore panels in this condition, but i'm not sure that is possible in any case and with any type of this new panels.. Ensure to connect directly PC and HMI with an ethernet cable. Open prosave and chose your panel. Do not insert any IP address (i saw from pictures you post that you wrote an IP in your configuration, leave it to 0.0.0.0). Then in last tab insert MAC address and press OS update. Also check that your PG/PC interface is set to ethernet port you are using to connect to your panel. You can also try with an other PC (better if with a different SW configuration), don't care if TIA portal version is different, if you can restore panel then during next download of the project the firmware will be updated to the correct version. When you connect to a dead panel like yours is OK that network information given by windows says that PC is not connected because in that state HMI doesn't have any IP address yet.

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This contribution was helpful to 1 thankful Users genious2015

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