Unified Comfort Panel: what does the status "Inactive" mean?

Hello,

Do anybody know what it means the status "Inactive"? I was not able to find in documentation this status, only "Timeout" (I get also that status sometimes).

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Split from Save Report or .CSV to a Network drive with Unified Comfort Panel.

Hello,

I don't perform OS update on any image.

It would be possible to be caused by the fact that my user is a domain user but the HMI is not part of that network?

My laptop is connected to the corporate network and also my user is a domain user (10.X.Y.Z).

The HMI is not part of that network, is connected directly to my laptop on the wired LAN  (192.168.1.Z).

I am just wondering if this could cause a problem, to not be possible to access the specified folder.

Thanks.

Fred1816

Hello GabyT,

The network drive status is shown as "Inactive" when an OS update is performed on an image where the network drive has been successfully added.

With best regards,

Fred

Hello GabyT

do you have already tried it with a local user of the Windows where the networks shareis locatedand the Panels is connected to?

Bye Murof

 Hello Murof,

Yes, actually I connect my MTP Panel with an IPC where I have only local user of the Windows, but the result was the same. :(

Now I am running out of my ideas to find the reason, what can cause this issue. 

Thank you for your response.

Murof

Hello GabyT

do you have already tried it with a local user of the Windows where the networks shareis locatedand the Panels is connected to?

Bye Murof

Try to use the TraceViewer. Usually you should get any answer depending of network share.

 Hello,

I tried to check the TraceLogs on HMI and I found something related to NetworkShare. Unfortunatley I don't know what it means that events. Is also found mentioned the status "Inactive", but no more information what it means.

I attached two screenshots. Does anybody know what it means?

Thanks.

sirbarny

Try to use the TraceViewer. Usually you should get any answer depending of network share.

 Hello Stefan,

I do what do you suggested, but no error is present.

I see only a Warning regarding the fact that: "Cannot unmount, local shared folder is not mounted."

Thank you very much.

GabyT.

Stefan Arcularius

Hi GabyT,

To me, these trace log messages look more like they are related to some problems with the GUI. I would recommend you to use the trace viewer and filter the messages for application "FwComSiemensEnvironment_worker" and subsystem "FwServices". This will reduce the amount of messages and show some error numbers for mounting the network share.

Possible return codes should be as follows

• 0 (Success): The operation was successful, and the share was mounted without any issues.
• 1 (Operation not permitted): This error code may indicate that you don't have the necessary permissions to perform the mount operation.
• 5 (I/O error): An I/O error occurred during the mount process. This could be due to network issues or problems with the SMB share.
• 13 (Permission denied): This error suggests that you don't have the necessary permissions to access the specified mount point.
• 22 (Invalid argument): This error code may be returned if you provide incorrect or invalid options in the -o parameter.
• 32 (Broken pipe): This can occur if there is a network interruption or communication problem while mounting the share.
• 71 (Protocol error): This error indicates that there was an issue with the SMB protocol during the mount operation.
• 112 (Host is down): This error suggests that the target SMB server is not reachable or is currently offline.
• 115 (Operation now in progress): This error may indicate that the mount operation is already in progress.
• 116 (Stale file handle): This error can occur when the remote file or directory handle is no longer valid.
• 121 (Remote I/O error): An I/O error occurred on the remote SMB server.
• 124 (Directory not empty): This error indicates that the mount point is not empty and cannot be overwritten.
• 255 (Unknown error): This code is a catch-all for any other unknown errors that may occur during the mount operation.

Kind regards
Stefan