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Unified V18 - new device

Created by: nalla_98 at: 8/14/2023 8:26 AM (8 Replies)

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8/14/2023 8:26 AM	Rate (0)
nalla_98 Joined: 8/7/2023 Last visit: 9/21/2023 Posts: 13 Rating: (0)	Hello, I need help with Unified V18 version. Namely, I installed the Unified version, as well as the update Unified image (Unified Comfort Panel V18.0 Upd. 2.1), and Unified PC runtime V18, set the program features according to the instructions from the forum, but still when selecting new devices it does not show the Unified options panel (Screenshots attached). Note: The installed Unified V18 version is installed on VirtualBox, Windows 10 LTSC operating system. Can you help me solve the problem? Thanks in advance Kind regards! Attachment 4.jpg (19 Downloads)

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8/14/2023 8:35 AM	Rate (0)
serendipity0 Advanced Member Joined: 2/3/2022 Last visit: 9/21/2023 Posts: 246 Rating: (19)	Hi! I would recommend to check the installation (this is the trial link where you can find the .iso https://support.industry.siemens.com/cs/ww/en/view/109807109) and check that you have the requiered licenses. Here you can find the requierements. https://support.industry.siemens.com/cs/ww/en/view/109807122 Br!

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8/14/2023 10:40 AM	Rate (0)
rdoliveira Gold Expert Joined: 4/26/2012 Last visit: 9/21/2023 Posts: 1373 Rating: (133)	hello, could you send an image of the installed versions? both windows and TIA? good luck
	Last edited by: rdoliveira at: 08/14/2023 10:43:43 image "Always make a backup before and check the best time before testing." Obrigado.
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8/14/2023 11:49 AM	Rate (0)
nalla_98 Joined: 8/7/2023 Last visit: 9/21/2023 Posts: 13 Rating: (0)	Thank You for answering :) Here are all of the installations that I have. Attachment 42.jpg (31 Downloads)

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8/14/2023 11:59 AM	Rate (0)
nalla_98 Joined: 8/7/2023 Last visit: 9/21/2023 Posts: 13 Rating: (0)	Also operating system and device. Attachment 44.jpg (12 Downloads)

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8/14/2023 12:04 PM	Rate (0)
nalla_98 Joined: 8/7/2023 Last visit: 9/21/2023 Posts: 13 Rating: (0)	I don't know what else I need to download :/ Attachment 45.jpg (11 Downloads)

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8/14/2023 12:31 PM	Rate (0)
rdoliveira Gold Expert Joined: 4/26/2012 Last visit: 9/21/2023 Posts: 1373 Rating: (133)	Hello, and what software installed?
	"Always make a backup before and check the best time before testing." Obrigado.
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8/14/2023 12:39 PM	Rate (0)
kst22 Joined: 10/25/2022 Last visit: 9/22/2023 Posts: 8 Rating: (1)	Hi Nalla, When you install Tia portal, the Unified panels are not selected by default, so maybe they are not installed on your machine yet (that happened when i installed it first time ) You can install in by running the installer again, and 'modify' the installation and click the check marks for unified panels, then they should show up in the Tia portal
	Last edited by: kst22 at: 08/14/2023 12:40:44
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8/14/2023 1:07 PM	Rate (0)
nalla_98 Joined: 8/7/2023 Last visit: 9/21/2023 Posts: 13 Rating: (0)	It worked, thank You so much!! :)

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