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User administration problems

Created by: AutoGen_3432607 at: 3/28/2023 7:48 AM (5 Replies)

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3/28/2023 7:48 AM	Rate (0)
AutoGen_3432607 Joined: 11/20/2022 Last visit: 5/22/2023 Posts: 2 Rating: (0)	Hey, When using user administration on buttons and other elements, they can no longer be used. Operation/fill-in no longer works. When we remove this from these elements, they do work again. This problem only occurs on the physical panels and not in the simulator. Does anyone have a solution for this problem?

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3/28/2023 8:29 AM	Rate (0)
Hazard_7 Advanced Member Joined: 5/30/2022 Last visit: 11/27/2024 Posts: 606 Rating: (99)	Hi AutoGen_3432607, In order to help you: 1- Does this behavior happen to you in all projects or in a certain one, create a new basic project to see if the behavior is reproducible. 2- I recommend you to delete the IM folder and recompile software and hardware and reload the project: How do you delete the IM folder of your TIA project? 3- Check the display firmware and update to the latest available. 4- What version of TIA PORTAL are you using? I recommend you to update to the latest update available
	If this information really helps, you could use the Rate function. Best Regards.
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3/28/2023 8:33 AM	Rate (0)
qwazee Platinum Member Joined: 3/30/2020 Last visit: 11/29/2024 Posts: 4988 Rating: (1016)	It is important to the product experts that you mention which version software and which device firmware you are working with. V18 of the software is recommended, updated with the recent update.Some screen capture could help too. ** You may need to speak to Siemens directly via the "Support Request" link. Some problems had come up already that was not covered by the update for V18. I have no personal experience with the Unified platform. But I have seen yesterday some mention of a "WinCC Unified community". It might be worth looking into(?). LINK: https://www.siemens.com/global/en/products/automation/simatic-hmi/wincc-unified.htm
	Last edited by: qwazee at: 03/28/2023 08:34:10 ** .. covered by response from Hazard_7 Activities of this user is voluntary. There is no obligation or liability placed on this user. Though optional, your 'please' and 'thank you' is highly valued.
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3/28/2023 8:36 AM	Rate (0)
AutoGen_3432607 Joined: 11/20/2022 Last visit: 5/22/2023 Posts: 2 Rating: (0)	Hi I'm using V18 updt 1

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3/28/2023 11:10 AM	Rate (0)
Hazard_7 Advanced Member Joined: 5/30/2022 Last visit: 11/27/2024 Posts: 606 Rating: (99)	Hi AutoGen_3432607, Have you tried the solutions I indicated?
	If this information really helps, you could use the Rate function. Best Regards.
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3/28/2023 11:25 AM	Rate (0)
rdoliveira Gold Expert Joined: 4/26/2012 Last visit: 11/29/2024 Posts: 1562 Rating: (169)	AutoGen_3432607 Hey, When using user administration on buttons and other elements, they can no longer be used. Operation/fill-in no longer works. When we remove this from these elements, they do work again. This problem only occurs on the physical panels and not in the simulator. Does anyone have a solution for this problem? Hello, hello welcome to the forum. Just to confirm with you, did you uncheck the option to transfer users to the HMI? (Keep current user administration data in runtime), unchecking transfers users and passwords or updates them. Is this user, from the elements, created and maybe not transferred to the HMI? good luck Attachment Capturar.PNG (178 Downloads)
	Last edited by: rdoliveira at: 03/28/2023 11:26:35 Last edited by: rdoliveira at: 03/28/2023 11:27:16 "Always make a backup before and check the best time before testing." Obrigado.
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