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WIN CC unified ISSUE n°273

Created by: AutoGen_8832672 at: 4/5/2023 8:46 AM (5 Replies)

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4/5/2023 8:46 AM	Rate (0)
AutoGen_8832672 Posts: 2 Rating: (0)	Good morning , I have a problem with the new wincc unified, it's the first time I use it.. my problem is when i get to the login page which should normally use a tia portal user it doesn't work. I have this error message "Unexpected problem. Please contact an Administrator. (273)". There is a help on the site of siemens compared to this error message which I followed well but I always have this message. I have to use an MTP1000 panel, do I absolutely have to go through these web pages to do the simulation? Thank you in advance for your help
AutoGen_8832672 Posts: 2 Rating: (0)	Last edited by: Jen_Moderator at: 04/05/2023 09:36:40 Text formatting optimized. Last edited by: Jen_Moderator at: 04/05/2023 12:08:54 Text formatting optimized.
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4/5/2023 9:18 AM	Rate (0)
Stefan Arcularius Platinum Expert Joined: 1/21/2013 Last visit: 12/9/2024 Posts: 3350 Rating: (525)	Hi, If you could provide some additional information, such as software versions or more details about your problem, it would help us volunteers to provide the correct solution. Please have a look at the FAQ "Which settings do I have to make for the communication with WinCC Unified Runtime on the runtime device?", especially point 8. The simulation of a Unified Comfort Panel is always done with the WinCC Unified PC Runtime, which requires a browser for access. Kind regards Stefan

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4/5/2023 10:36 AM	Rate (0)
rdoliveira Gold Expert Joined: 4/26/2012 Last visit: 12/9/2024 Posts: 1566 Rating: (170)	AutoGen_8832672 Good morning , I have a problem with the new wincc unified, it's the first time I use it.. my problem is when i get to the login page which should normally use a tia portal user it doesn't work. I have this error message "Unexpected problem. Please contact an Administrator. (273)". There is a help on the site of siemens compared to this error message which I followed well but I always have this message. I have to use an MTP1000 panel, do I absolutely have to go through these web pages to do the simulation? Thank you in advance for your help Hello, from what it shows, it seems to be a user and password or "Users and Roles" error. How is the configuration of your users? see this LINK see this LINK For the simulation you can use the Automatic Login of the Runtime Manager. (Use with care as you always stay logged in using this feature). Good luck
	Last edited by: Jen_Moderator at: 04/05/2023 12:11:20 Link optimized. "Always make a backup before and check the best time before testing." Obrigado.
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This contribution was helpful to 2 thankful Users Stefan Arcularius MakisCE

4/5/2023 10:58 AM	Rate (0)
AutoGen_8832672 Posts: 2 Rating: (0)	thank you, your solution worked, I'll see later why it doesn't work with tia portal users. Thanks again . rdoliveira AutoGen_8832672 Good morning , I have a problem with the new wincc unified, it's the first time I use it.. my problem is when i get to the login page which should normally use a tia portal user it doesn't work. I have this error message "Unexpected problem. Please contact an Administrator. (273)". There is a help on the site of siemens compared to this error message which I followed well but I always have this message. I have to use an MTP1000 panel, do I absolutely have to go through these web pages to do the simulation? Thank you in advance for your help Hello, from what it shows, it seems to be a user and password or "Users and Roles" error. How is the configuration of your users? see this LINK see this LINK For the simulation you can use the Automatic Login of the Runtime Manager. (Use with care as you always stay logged in using this feature). Good luck
AutoGen_8832672 Posts: 2 Rating: (0)	Last edited by: Jen_Moderator at: 04/05/2023 12:10:16 Text formatting optimized.
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This contribution was helpful to 1 thankful Users rdoliveira

4/5/2023 11:08 AM	Rate (0)
rdoliveira Gold Expert Joined: 4/26/2012 Last visit: 12/9/2024 Posts: 1566 Rating: (170)	Hello, that's great, so later if you can post the result here, so that others can see it too. good luck.
	"Always make a backup before and check the best time before testing." Obrigado.
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This contribution was helpful to 1 thankful Users Jen_Moderator

4/12/2024 11:03 AM	Rate (0)
MGrenaaT Joined: 11/3/2022 Last visit: 11/8/2024 Posts: 1 Rating: (0)	Had same problem with a new server. When downloading for the first time, check the "reset users and roll" box. That fixed it for me. -Mikkel

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