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Created by: Pepsi Cola at: 9/30/2023 9:30 AM (4 Replies)

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9/30/2023 9:30 AM	Rate (0)
Pepsi Cola Bronze Member Joined: 3/24/2018 Last visit: 5/5/2024 Posts: 236 Rating: (1)	Dear Moderator, Today,I did not find my previous support request. Why? How can I find them? Thank you in advance.

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10/10/2023 9:18 AM	Rate (1)
Jen_Moderator Diamond Member Joined: 6/19/2017 Last visit: 9/6/2024 Posts: 8175 Rating: (172)	Hello Pepsi Cola, sorry for the late reply. Do you still face the issue? If yes, did you receive any error message? As far as I know you can find the overview of your Support Requests here: https://support.industry.siemens.com/cs/my/srm?lc=en-WW Best regards, Jen_Moderator

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This contribution was helpful to 1 thankful Users Pepsi Cola

10/12/2023 2:20 PM	Rate (0)
Pepsi Cola Bronze Member Joined: 3/24/2018 Last visit: 5/5/2024 Posts: 236 Rating: (1)	Hi The problem still"no support request" Attachment Screenshot_2023-10-12-17-16-56-513_com.android.chrome-edit.jpg (410 Downloads)
	Last edited by: Pepsi Cola at: 10/12/2023 14:24:31
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This contribution was helpful to 1 thankful Users Jen_Moderator

10/13/2023 4:41 AM	Rate (1)
Jen_Moderator Diamond Member Joined: 6/19/2017 Last visit: 9/6/2024 Posts: 8175 Rating: (172)	Hello Pepsi Cola, thanks for the reply! I have forwarded the case to the person in charge. I will update the topic as soon as I receive any information. Best regards, Jen_Moderator

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This contribution was helpful to 1 thankful Users Pepsi Cola

10/13/2023 6:48 AM	Rate (1)
Jen_Moderator Diamond Member Joined: 6/19/2017 Last visit: 9/6/2024 Posts: 8175 Rating: (172)	Hello Pepsi Cola, I received following answer from the Technical Support: Technical Support The SR's are available online for the customer during the entire processing period. After the completion of the process, the customer has the option to view the request for another year in our online portals (Support Request My SR's or in the App). Longer display periods are not provided. Best regards, Jen_Moderator

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