6/2/2017 2:14 PM | |
Joined: 9/30/2016 Last visit: 8/15/2024 Posts: 914 Rating: (6) |
I don't know if I should end this thread and start a new one since my situation and needs have changed - I do no longer have a working TIA V13 and a crashing TIA V14. Now nothing works and my situation /needs are: Nothing works and I cannot install TIA to a working state. I need to remove "all traces" of TIA from the PC and then reinstall TIA V13 and TIA V14 both with Step 7 Professional and WinCC Advanced and PLCSIM. HOW do I do that ? Our IT department is busy and have a long delivery time so I would really prefer if I could get it done with some guidance from here. Or is there a better "Siemens helpdesk" I can use - maybe where they can get access to my screen via Skype for business ? I just tried to follow: https://support.industry.siemens.com/cs/document/76325723/how-do-you-uninstall-step-7-(tia-portal)-completely-?dti=0&lc=en-WW And after the removal install everything again - and it seemed to install without errors - see the attached crash report and screenshots But still no success - it still crashes - see the attached crash report. This is really difficult software to install to a working condition - it MIGHT tell me what is going wrong (in some log) but not in a clear and comprehensible (to me) language. Still - I DID get it installed (to a working state) once - so it MUST be possible to do it again - but HOW ? Attachmentcrash 6.zip (343 Downloads) |
6/2/2017 6:14 PM | |
Joined: 7/7/2010 Last visit: 10/18/2024 Posts: 15327 Rating: (2432)
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Please verify you have local admin rights and have restarted your laptop since the temporary allowance for local admin rights. ( https://blogs.technet.microsoft.com/jhoward/2005/01/06/do-i-have-local-admin-rights-find-out-how-in-three-mouse-clicks-or-two-keys-plus-a-mouse-click/ ) Now that you know you have these rights, you have to exercise those rights when you launch the install by ctrl-right-click the setup.exe file for your install. Use the "Run as Administrator" option rather than simply double-clicking. You may want to do some windows PM before attempting a new install. 1. I highly recommend ccleaner, http://www.piriform.com/ccleaner/download 2. Microsoft created a tool that may help, but I would verify the source is correct https://support.microsoft.com/en-us/help/17588/ |
science guy |
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6/2/2017 7:49 PM | |
Joined: 9/30/2016 Last visit: 8/15/2024 Posts: 914 Rating: (6) |
Hi again ,huggy_d1 I looked at that MS page but I cannot even find "My Computer" - I searched for it. I am however pretty sure I DO have the rights. I know I DO have the option to "run as Administrator". I used CCleaner both to clear general debris and to clean the registry before the previous Installation attemps. But I did not run the installs as Administrator. And There MIGHT have been some residual Siemens files on the system. Now I have ALSO uninstalled WinCC 7.4 (unrelated to TIA) and removed/deleted any Siemens / Simatic files on the PC. I will run CCleaner also and reboot. Would it be OK to install TIA V14 first and then V13 after - or do I HAVE ti install V13 first if i want it ??
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