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Lost Touch on MP370 12"

Created by: Tranber at: 11/8/2006 3:35 PM (6 Replies)

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11/8/2006 3:35 PM	Rate (0)
Tranber Posts: 24 Rating: (0)	Hello, I'm using a MP370 12" Touch. It the first this device is used, I've load the OS and application yesterday. The Touch function doesn't work, so I've plugged a mouse and enter in the Control Panel. When I would like to recalibrate it, I can touch the screen and it works. But I can do that during many hour . . . it never stop. Is anyone has an idea ? Thanks. Tranber
Tranber Posts: 24 Rating: (0)
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11/8/2006 3:42 PM	Rate (0)
Wizard Diamond Expert Joined: 4/24/2006 Last visit: 12/24/2025 Posts: 9097 Rating: (1202)	Hello Tranber, Did you performanother OS update? Best regards, Wizard

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11/8/2006 5:36 PM	Rate (0)
Tranber Posts: 24 Rating: (0)	Hello, I'm using the version 7.1.1.0, this is the last one I think. I've just finish to reload the OS and the application, and ther's no changes. I've to test with an older version of OS ? Thanks Tranber
Tranber Posts: 24 Rating: (0)
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11/9/2006 9:12 AM	Rate (0)
skimmer Posts: 317 Rating: (18)	Hi. Do you mean you cannot get out of the calibration screen? I've seen this on some of my panels. What should happen after the last point is touched is that there should be a message asking if you want to save the settings you just made. If this doesn't happen try holding your finger on the crosshair until it moves to the next position. Then repeat this until you've done all four points. Afetr the 4th point the message should appear and you can save the settings. Let me know how you get on.
skimmer Posts: 317 Rating: (18)
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11/9/2006 11:19 AM	Rate (0)
Tranber Posts: 24 Rating: (0)	Hello, when I start recalibration, I can touch the screen and it works, but after the fifth point (top right corner), it come back to the center. I try to hold a point until it changes, but no changes. I don't have any message like "Save Parameters" or "Quit". I unplugged the power and restart. I made this tests with and without mouse plugg. I'm actually use it with a mouse, but it's not very easy for users. Do youy have another idea. Thanks. Tranber
Tranber Posts: 24 Rating: (0)
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11/9/2006 11:53 AM	Rate (0)
skimmer Posts: 317 Rating: (18)	Hi. Does it have the same behaviour if you use your finger. Normally the method I describe works for me but I don't use a mouse. If it still doesn't work I guess you could try OS update, like Wizard already suggested[:D]. If it still don't work then you should be able to exchange it for a new one from Siemens.
skimmer Posts: 317 Rating: (18)	Last edited by: skimmer at: 11/9/2006 11:55 AM
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11/9/2006 1:05 PM	Rate (0)
Tranber Posts: 24 Rating: (0)	No it's not the same behaviour. I need the mouse to access to the control panel, and run the recalibrate function. In this mode, the mouse doesn't work, I've to use my finger. I've already make an upload OS. So, I'll ask Siemens to send me a new one. Thanks all. Tranber
Tranber Posts: 24 Rating: (0)
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