Skip to Content

SiePortal

The integrated platform for your product selection, buying and support workflow - bringing together Industry Mall and Online Support.

SiePortalDeutsch

Search

Home
Support Support
{{(apiData.Support | filter:{'rank':1}:true)[0].title}} Support
- Menu temporary not available
- Menu temporary not available
- Menue temporary not available
- {{item.title}}

Products & Services
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Support Support
{{(apiData.Support | filter:{'rank':1}:true)[0].title}} Support
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
MySiePortal MySiePortal
{{(apiData.MySiePortal | filter:{'rank':1}:true)[0].title}} MySiePortal
- Menu temporary not available
- Menue temporary not available
- {{item.title}}
Cart ({{apiData.CartCount}})

Navigation

Not able to open a new request

Created by: obut at: 10/16/2019 9:16 AM (9 Replies)

Rating (0)

Thanks 1

10 Entries

10/16/2019 9:16 AM	Rate (0)
obut Posts: 1 Rating: (0)	Dear Siemens, I'am using firefox. When I'am on the page : https://support.industry.siemens.com/cs/my/srm?lc=en-WW And click the red button "*new request", i' am directed to a blank page. I' am not able to open a new request. Can you help me? Best regards, Olivier
obut Posts: 1 Rating: (0)
Suggestion To thank Quote Answer

10/16/2019 11:10 AM	Rate (0)
Jen_Moderator Posts: 8171 Rating: (174)	Hi obut, we are aware of this problem and are currently working on a solution. In some cases it can help, if you log out and log in again. If there are still problems, we advise to clear the browser cache. Best regards, Jen_Moderator
Jen_Moderator Posts: 8171 Rating: (174)
Suggestion To thank Quote Answer

10/17/2019 4:49 PM	Rate (0)
AutoGen_1402010 Member Joined: 2/28/2018 Last visit: 10/11/2021 Posts: 1 Rating: (0)	I am no longer able to add a new request. I keep receiving the follow error, and am not able to submit the request. No WebSSO data available. Request creation not possible!

Suggestion To thank Quote Answer

10/17/2019 4:52 PM	Rate (0)
ixo65 Grandmaster Joined: 12/18/2014 Last visit: 1/14/2026 Posts: 36446 Rating: (4548)	AutoGen_1402010 I am no longer able to add a new request. I keep receiving the follow error, and am not able to submit the request. No WebSSO data available. Request creation not possible! Take a look at this topic: https://support.industry.siemens.com/tf/de/en/posts/not-able-to-open-a-new-request/222030/?page=0&pageSize=10

Suggestion To thank Quote Answer
This contribution was helpful to 1 thankful Users Jen_Moderator

10/18/2019 7:02 AM	Rate (0)
Jen_Moderator Posts: 8171 Rating: (174)	Hi AutoGen_1402010, please try my suggestion from above and let us know, if it helped you. Jen_Moderator (...) we are aware of this problem and are currently working on a solution. In some cases it can help, if you log out and log in again. If there are still problems, we advise to clear the browser cache. (...) Best regards, Jen_Moderator
Jen_Moderator Posts: 8171 Rating: (174)
Suggestion To thank Quote Answer

11/12/2019 8:58 AM	Rate (0)
SH_TAM Posts: 1 Rating: (0)	unfortunately doesn't work https://support.industry.siemens.com/tf/de/en/posts/not-able-to-open-a-new-request/222030/?page=0&pageSize=10
SH_TAM Posts: 1 Rating: (0)	Last edited by: SH_TAM at: 11/12/2019 08:59:51
Suggestion To thank Quote Answer

11/12/2019 11:13 AM	Rate (0)
Jen_Moderator Posts: 8171 Rating: (174)	Hi SH_TAM, thank you for your feedback. We are aware of this issue and currently investigate it. Which browser do you use? Have you already tried it with another browser? Best regards, Jen_Moderator
Jen_Moderator Posts: 8171 Rating: (174)
Suggestion To thank Quote Answer

11/15/2019 10:37 AM	Rate (0)
Maruthakasi_S Bronze Member Joined: 4/28/2017 Last visit: 12/6/2024 Posts: 149 Rating: (25)	Hai Moderator, You are right, I was also facing the same issue, After looking at your Post I did sign out and closed my internet browser (Chrome), Later opened all the pages using recently closed tabs, Then, Done sign in again. In the end, I could submit the SR successfully, [snip]
	Last edited by: Jen_Moderator at: 11/15/2019 10:51:14 Division of questions into seperate topics. Note: If this post did really help you, you may use the "Rate" button to express your support, Thank you. Maruthakasi S
Suggestion To thank Quote Answer

11/15/2019 10:50 AM	Rate (0)
Jen_Moderator Posts: 8171 Rating: (174)	New question published by Maruthakasi_S is split to a separate thread with the subject Create SR: What does that phrase (*=required) mean?. Best regards Jen_Moderator
Jen_Moderator Posts: 8171 Rating: (174)
Suggestion To thank Quote Answer

11/15/2019 10:52 AM	Rate (0)
Jen_Moderator Posts: 8171 Rating: (174)	Hi Maruthakasi_S, thank you for your feedback and I'm glad that the workaround worked for you Best regards and have a nice weekend, Jen_Moderator
Jen_Moderator Posts: 8171 Rating: (174)
Suggestion To thank Quote Answer

|

Share this page:

Share this page on...

Follow us on