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Client cannot find start picture

Created by: mara at: 9/5/2006 11:09 AM (40 Replies)

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9/5/2006 11:09 AM	Rate (0)
mara Posts: 62 Rating: (2)	Hi! I have one server (HMIPAS1) and one client. I made client by instrucitions in WinCC help (Configurations->Multi-User Systems->Client Configuration). In WinCCExplorer->Computer i have defined start picture for client in this way: Omega_Server_HMIPAS1::main.pdl (Omega_Server_HMIPAS1 is symbolic server name). In runtime I get "Start picture not found. Please define the start picture within the Control Center". When I try define start picture again it does not work. Any suggestions? Thank you!
mara Posts: 62 Rating: (2)
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9/5/2006 12:05 PM	Rate (0)
Salma Gold Member Joined: 9/27/2005 Last visit: 11/27/2007 Posts: 1398 Rating: (151)	I've seen this a few times before. Below are somethings that have fixed it : - Ensure you can ping the server on both IP address and computer name - Ensure the SIMATIC Shell folder llists the server andproject state correctly on the client - Hardcode the network speed on the network cards on both client and server - Delete server data package, check file is deleted in Windows Explorer and recreate package - Ensure the exact same version of WinCC is on client and server - Try creating same username / password on both client and server, add the user to the Windows SIMATIC HMI and Administrator groups and log-on using this user (more information on this at http://support.automation.siemens.com/WW/view/en/22784251) - Check both computers are using the same timezone and clocks are synchronised - Check both computers have same language configured in Control Panel -> Regional Settings ( remember if it's English then it must be English(US) and not English(UK) ) This is not a complete list, just what I can think of right now. Hopefully one of them will work for you.

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This contribution was helpful to 1 thankful Users AutoGen_3010114

9/5/2006 12:29 PM	Rate (0)
Salma Gold Member Joined: 9/27/2005 Last visit: 11/27/2007 Posts: 1398 Rating: (151)	Also, if you are using DNS please read this thread - WinCC SP4

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9/5/2006 1:42 PM	Rate (0)
mara Posts: 62 Rating: (2)	[quote user="salma"]I've seen this a few times before. Below are somethings that have fixed it : 1. Ensure you can ping the server on both IP address and computer name 2. Ensure the SIMATIC Shell folder llists the server andproject state correctly on the client 3. Hardcode the network speed on the network cards on both client and server 4. Delete server data package, check file is deleted in Windows Explorer and recreate package 5. Ensure the exact same version of WinCC is on client and server 6. Try creating same username / password on both client and server, add the user to the Windows SIMATIC HMI and Administrator groups and log-on using this user (more information on this at http://support.automation.siemens.com/WW/view/en/22784251) 7. Check both computers are using the same timezone and clocks are synchronised 8. Check both computers have same language configured in Control Panel -> Regional Settings ( remember if it's English then it must be English(US) and not English(UK) ) This is not a complete list, just what I can think of right now. Hopefully one of them will work for you. 1. I can ping both computers by IP and computer name 2. Client see HMIPAS1 and Omega_Server project (Status: Run Time when project is activated) 3. "Hardcode the network speed on the network cards on both client and server" Sorry but I dont understand what does this mean [:(] Set speed, in my case, to 100 Mbps? 4. Done. 5. All good. 6. All good. 7. All good. 8. Checked. ----------- Sorry for changing your original quote, I made changes for easy understanding. All things are OK but I get same error [:cry:]
mara Posts: 62 Rating: (2)
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This contribution was helpful to 1 thankful Users a.cheraghi

9/5/2006 1:58 PM	Rate (0)
Salma Gold Member Joined: 9/27/2005 Last visit: 11/27/2007 Posts: 1398 Rating: (151)	Go to Control Panel -> Network Connections -> LAN Properties -> hit Configure button -> select Advanced tab -> set Link Speed to 100Mbs. You should reboot both computers after making this change. Also, have you checked the DNS (if it's being used) ? One other thing to check, are there any errors in the Windows Event Viewer ( Control Panel -> Administrative Tools -> Event Viewer -> Application Log ) ? Specifically any DCOM errors relating to WinCC ?

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9/5/2006 2:26 PM	Rate (0)
mara Posts: 62 Rating: (2)	I set up speed and checked Event Viewer for errors - none (only info about wincc sql database recovery). I suspect that problem is with user rights on server shared folder. I made user Remote on both computers (server and client) with same passwords. That account is in Administrator and SIMATIC HMI group. I can access from client to server so login is OK. But when I try open some picture from shared server folder (GraCS) I get error "Windows cannot find 'picture_name'. Make sure that you typed the name correctly, and then try again. To search for a file, click the start button and then click Search." but Graphic Designer opening picture. I guess I have problem with user rights on shared folder. Any solution? TY!
mara Posts: 62 Rating: (2)
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9/5/2006 2:50 PM	Rate (0)
Salma Gold Member Joined: 9/27/2005 Last visit: 11/27/2007 Posts: 1398 Rating: (151)	If you are using XP it could be you have Simple File Sharing activated. You should disable this feature in Windows Explorer -> Tools -> Folder Options -> View tab -> Uncheck "Use simple file sharing (Recommended)" setting.

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9/5/2006 2:55 PM	Rate (0)
mara Posts: 62 Rating: (2)	I'm dont using simple file sharing. I'd turned off long time ago [:)] On folder SIMATIC HMI group have full control and SYSTEM too. SIMATIC HMI VIEWER has only read right.
mara Posts: 62 Rating: (2)
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9/5/2006 3:06 PM	Rate (0)
Salma Gold Member Joined: 9/27/2005 Last visit: 11/27/2007 Posts: 1398 Rating: (151)	Your folder permissions sound correct to me. What is the OS on the server and the client (XP SP1, XP SP2, W2K SP4, etc. ) ? One more thing to check, is there any anti-virus software installed ? If so you could try temporarily disabling it.

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9/5/2006 3:40 PM	Rate (0)
mara Posts: 62 Rating: (2)	Firewall and antivirus are off. OS is Windows XP Pro SP2. Is there any other step-by-step manual for setting-up client-server arhitecture?
mara Posts: 62 Rating: (2)
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