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Automation License Manager cannot detect disks

Created by: Giedrius_Kai at: 1/18/2012 5:43 PM (19 Replies)

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1/18/2012 5:43 PM	Rate (0)
Giedrius_Kai Posts: 72 Rating: (3)	Hello, Need help! Automation License Manager cannot detect disks (see attached) with my licenses, but I can browse disk C and D from My Computer. How can I fix this problem? Thanks for your help. Giedrius K. Attachment ALM.jpg (1297 Downloads)
Giedrius_Kai Posts: 72 Rating: (3)
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1/20/2012 2:49 AM	Rate (0)
Chehombing Posts: 98 Rating: (4)	Please check your USB stick License. and USB Port. Try to arrange View tool bar (see attachment). When still not show...uninstall and install again your Automation License Manager. Cheers. Attachment Picture1.jpg (1287 Downloads)
Chehombing Posts: 98 Rating: (4)	Last edited by: Chehombing at: 1/20/2012 3:02 AM
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1/20/2012 7:46 AM	Rate (0)
umencho Grandmaster Joined: 3/21/2006 Last visit: 10/16/2025 Posts: 10239 Rating: (1183)	Hello, Using Windows Explorer do you see the disck? Which versions of ALM and Windows OS do you have? Best regards, Hristo Mihalev

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1/20/2012 11:45 AM	Rate (0)
Giedrius_Kai Posts: 72 Rating: (3)	Hi, My USB lincese stick works fine. I have the same settings as in your attachment and I have reinstalled ALM couple of times already. It didn't help. I'm using 5.1 + Upd1 64-bit Edition ALM version on W7 Enterprise 64bit and YES, I can see all my drives on Windows Explorer. Regards, Giedrius K.
Giedrius_Kai Posts: 72 Rating: (3)
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1/20/2012 12:01 PM	Rate (0)
BeVee Platinum Member Joined: 7/18/2011 Last visit: 4/11/2025 Posts: 521 Rating: (91)	Hi Giedrius_Kai What happens if you click on the + sign in front of My Computer (on left pane of automation license manager) Kind regards, BV
	Last edited by: BeVee at: 1/20/2012 12:02 PM Last edited by: BeVee at: 1/20/2012 12:01 PM
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1/20/2012 1:15 PM	Rate (0)
Giedrius_Kai Posts: 72 Rating: (3)	Nothing at all, it's inactive. Now the "+" sign has disappear at all. Regards, Giedrius K. Attachment ALM1.jpg (1056 Downloads)
Giedrius_Kai Posts: 72 Rating: (3)
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1/20/2012 1:27 PM	Rate (1)
BeVee Platinum Member Joined: 7/18/2011 Last visit: 4/11/2025 Posts: 521 Rating: (91)	You could try to reset all user-defined settings. Go to menu File>Settings On the tab page'Reset', you can delete the user-defined settings, Hope this helps BV

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This contribution was helpful to 1 thankful Users Dave Huffman

1/20/2012 2:18 PM	Rate (2)
umencho Grandmaster Joined: 3/21/2006 Last visit: 10/16/2025 Posts: 10239 Rating: (1183)	Maybe I am wrong but: In case 'Missing license keys' selected there is not possible to expand My Computer tree. In case of 'Installed license keys' selected there are possibiliti to expand My conputer tree, but there is not possible to see the dick drive. Only Floppy and C:, D:...(hard disk). Best regards, Hristo Mihalev

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1/20/2012 3:49 PM	Rate (0)
Giedrius_Kai Posts: 72 Rating: (3)	Reset to default didn't help. dick drive?? I can't see my HDD D: drive where all my licenses are stored.
Giedrius_Kai Posts: 72 Rating: (3)
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1/21/2012 8:00 AM	Rate (0)
umencho Grandmaster Joined: 3/21/2006 Last visit: 10/16/2025 Posts: 10239 Rating: (1183)	Try it there too. Support Request Best regards, Hristo Mihalev

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