7/3/2015 12:37 PM | |
Posts: 46 Rating: (0) |
Hello, I have the problem on WinCC V6.1 HF24. It is actually a redundant server system with 2 clients connected on them. A Failure occurred on the main server computer. After changing it and downloading back everything, the system works ok. But after couple of hours (between 2 & 7), the problem appears as per below: 1- Any click on the mouse inside the operation screens would not do anything except on the tags that are programmed to navigate between a screen and another 2- the alarm screen is refreshing, the analog values tags are also refreshing 3- the lower band of control ( log in/out, reports trends...) is not working on any click 4- the hierarchy levels are not operational ( the small arrow even is not working) 5- The NUM lock is working normally, the mouse as well It seems like the operation input commands are not working anymore. Attached diagnose file after the problem occured Any one can help, thanks, ELie AttachmentDiagnose.zip (104 Downloads) |
7/3/2015 3:57 PM | |
Joined: 5/16/2014 Last visit: 9/12/2022 Posts: 7298 Rating: (2145)
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Hello ElieR, you can use the tool "apdiag.exe", which is located in the folder "..\Siemens\WinCC\uTools". You can use the function "First Action", which writes a file "stack", where you can find the script, which is actually executed, when you click this function. If you do this, when the script.exe is hanging, it is the script, which is causing this. Or you use the "Profile", here can you find out how long every script is running, or which script needs a long time. Regards Georg Berghof Attachmentapdiagconf.zip (133 Downloads) |
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7/4/2015 9:35 AM | |
Posts: 46 Rating: (0) |
Hi bg2492, please find the attached diagnose file after 13 hours of run. No freezing or stoppage occurred, but can you check for me the errors or warnings shown in the updated file, thanks, AttachmentDiagnose.zip (130 Downloads) |
7/4/2015 2:36 PM | |
Posts: 46 Rating: (0) |
Now the main server was disconnected, so this one took it and run. however few minutes after, the client connected to it froze and the runtime on the server deactivated alone. attached diagnose file, I appreciate your urgent help, thanks, Elie AttachmentDiagnose.zip (80 Downloads) |
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