Gents,

the same situation as described above - unfortunatelly I can not manually start SIMATIC Help Service and nothing happens when I double-click on S7OIEHSX.exe (I tried also "run as administrator", but nothing happens as well).

Any suggestions?

regards

Tomasz

------------------------------------------------------------------------------------------
Split from No Ethernet connection with Set PG/PC interface.

thom1982

Gents,

the same situation as described above - unfortunatelly I can not manually start SIMATIC Help Service and nothing happens when I double-click on S7OIEHSX.exe (I tried also "run as administrator", but nothing happens as well).

Any suggestions?

regards

Tomasz

 Hello Tomasz

Which Version of TIA Portal or SImatic Manager or Engineering Software do you use?

Often its not quite the same situation, so we need a few more Information to help.

Bye Murof

Thanks for rapid answer.

Message that I receive when I try to start this service - "System Windows can not start service SIMATIC S7DOS Help Service on this computer. Error 1053: service is not answering on start command or control signal in expected time."

I've attached screenshot of list of services I've on my computer.

For information - I've step 7 v5.5 + wincc flexible 2008 + microwin installed on my computer.

Comunication with CPUs over MPI and PPI works fine, only problem is Ethernet.

I decided to uninstall all Siemens software as explained in:

https://support.industry.siemens.com/cs/document/189025/how-do-you-uninstall-step-7-completely-including-all-the-software-packages-?dti=0&lc=en-WW

Then I have installed all Siemens software again in order listed in:

https://support.industry.siemens.com/tf/ww/en/posts/what-is-the-sequence-of-installation-siemens-softwares-step7-simatic-manager-step7-micro-win-wincc-flex/48731/?page=0&pageSize=10

now everything works fine.

thanks for help.

case closed

regards

tomasz