Good morning ixo65,

thank you for the hint! I guess the reason why the topic could not be accessed was that the last post had embedded images that were too large, because after I added the images as attachment the topic was accessible again.

Please try it out:

https://support.industry.siemens.com/tf/ww/en/posts/connection-to-logo-does-not-open/259045

Best regards,
Jen_Moderator

Hi ixo65,

it's me again. Sorry it seems that there is more trouble with another post.  I will try to reproduce this topic.

Regards,
Jen_Moderator

Also good morning Jen_Moderator,

no, the problem exist by me.

The problem comes as the top starter writes the post #18. When I clicked at first time on this post unreaded posts list, then comes only a white page. Also when I clicked on the page #2.

See attached screenvideo.

Hi ixo65,

I have reproduced the topic but because of this your posts are no longer highlighted as an expert post. When you write a new post within this topic they will be highlighted again.

You can find the topic here:

https://support.industry.siemens.com/tf/ww/en/posts/connection-to-logo-does-not-open/259097?page=2&pageSize=10

Thanks again for forwarding it to me! 

Regards,
Jen_Moderator

Thanks.

And what exactly was the cause now?

Edit:

The post that was the reason for the problem is not to see ...

Hi ixo65,

ixo65

Also good morning Jen_Moderator,

no, the problem exist by me.

The problem comes as the top starter writes the post #18. When I clicked at first time on this post unreaded posts list, then comes only a white page. Also when I clicked on the page #2.

See attached screenvideo.

 Thank you for the attached video!

I was able to open and restore all posts except the post from 4/6/2021 3:45PM. I guess there is an large image embedded, because after because after I attached the other images as attachment the topic was partly accessible.

I will investigate further on it. 

Best regards,
Jen_Moderator

In another topic I had a similar problem.

I could open the post, but only one text line. The user wrote there's a screenshot in this post but I couldn't see it.

Then I qouted the post and then I could see the screenshot, but not in the original post.

Hi ixo65,

I also observed this behavior and suspect that the problem relies on the size of the picture. It is recommended to add images as an attachment or to resize them, if the images are much too large. 

As a workaround I would like to attach the embedded pictures as moderator, but it's very cumbersome to check every single contribution, especially when there is a lot going on in the Technical Forum 

If you should come across such a contribution or a topic is not accessible again, then I would be very grateful if you would inform me about it. 

Greetings,
Jen_Moderator