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TIA Portal Installation Issue

Created by: mjpatera at: 8/18/2021 11:24 PM (9 Replies)

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8/18/2021 11:24 PM	Rate (0)
mjpatera Posts: 9 Rating: (0)	I'm trying to install TIA Portal v15 and it gets to what appears to be the end of the installation then asks me to reboot the PC. After reboot, it immediately starts over and goes through the same cycle which finally ends on another reboot request. I've tried a few things I saw on this support forum but none of them have worked. At this point, I'd just like to get rid of the software completely and start over but I can't find the files anywhere and the don't show up in Control Panel under Add/Remove Programs.
mjpatera Posts: 9 Rating: (0)
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8/19/2021 11:36 AM	Rate (1)
mui94 Advanced Member Joined: 7/5/2018 Last visit: 8/28/2025 Posts: 19 Rating: (3)	Dear mjpatera, This FAQ might be of use in order to fix this problem: https://support.industry.siemens.com/cs/ww/en/view/8861819

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8/19/2021 2:24 PM	Rate (0)
mjpatera Posts: 9 Rating: (0)	I don't get an error message. The installation gets to the end and requests to reboot to finish the installation but after reboot, it starts over again and goes through the same loop
mjpatera Posts: 9 Rating: (0)
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8/19/2021 4:40 PM	Rate (0)
itafusna Silver Member Joined: 2/17/2020 Last visit: 10/23/2025 Posts: 1251 Rating: (237)	Hi mjpatera, Is the software version (V15) released for the operating system in which it is being installed? It could be the reason for the installation failure. You can use the following tool to check it: Welcome to the compatibility tool
	A rating will be well appreciated.
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8/19/2021 5:29 PM	Rate (0)
mjpatera Posts: 9 Rating: (0)	I'm not sure the exact version I have. I'm running Windows 10 Pro. I just want to remove the TIA software completely so it doesn't try installing every time I reboot the PC
mjpatera Posts: 9 Rating: (0)
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8/19/2021 5:35 PM	Rate (0)
itafusna Silver Member Joined: 2/17/2020 Last visit: 10/23/2025 Posts: 1251 Rating: (237)	To know the exact build of your OS, you can run the 'winver' command from the Windows start bar. If you want to completely uninstall TIA Portal, you can follow the following FAQ: How do you uninstall STEP 7 (TIA Portal) completely? Afterwards, I recommend that you check that your OS is released for the TIA Portal version and, if it is, start the installation again by right-clicking > 'Run as administrator', with a user with admin permissions on the PC.
	A rating will be well appreciated.
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9/8/2021 1:43 PM	Rate (0)
mjpatera Posts: 9 Rating: (0)	The Windows version is 20H2 (Build 19042.1165). At this point, I just want to get the software off my PC completely. Every time I reboot my laptop, the software tries to resume the installation then tells me to reboot again. I've tried the links above but they don't help because the software hasn't completed the installation yet so there's nothing to uninstall. I've deleted the files manually from the paths shown but it still opens back up I've deleted the setup files from the PC completely and it still boots up and tries to continue the installation and I get a message that says "The installation medium is not available. Please insert a DVD or check the network connection". How can I get rid of this software completely?
mjpatera Posts: 9 Rating: (0)
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9/8/2021 2:06 PM	Rate (0)
itafusna Silver Member Joined: 2/17/2020 Last visit: 10/23/2025 Posts: 1251 Rating: (237)	So that's where the problem must lie. TIA Portal V15 is not released to work on Win10Pro 20H2. To check compatibility before installing software, I recommend using this tool: Welcome to the compatibility tool At this point, you can start with a clean PC image, or try following this FAQ: How do you disable the message "Please reboot before installing any more programs"? Hope this helps.
	A rating will be well appreciated.
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This contribution was helpful to 1 thankful Users mjpatera

9/8/2021 4:28 PM	Rate (0)
0_Einstein Diamond Expert Joined: 7/7/2010 Last visit: 10/23/2025 Posts: 16210 Rating: (2517)	Let's see if I can guess how you attempted to install the software. Logged in as a non-admin user (regular windows / domain user account). Launched TIA Portal setup application. Was prompted for admin account to continue install. Entered admin credentials and continued. Now when you login, it is not continuing the install with that account, nor is it prompting for admin credentials, so it does not have permission to access the files in the temp folder for that admin account starting the install, and so it keeps prompting at startup. A possible work-around is to login with that admin account (or a local admin account with no network permissions - security experts tend to suggest that option) at boot so the software might have a chance at continuing the install. A possible work-around is to switch users to that admin account, then navigate to that user's temp folder (open explorer with that account, and type %temp% <enter> in the address bar). Navigate to the portal install folder and manually start the install package again. It might start over, and it might pick up where it left off. Another option is to submit a "Support Request" to Siemens Support (link is in the gray bar above these forums). mjpatera The Windows version is 20H2 (Build 19042.1165). At this point, I just want to get the software off my PC completely. Every time I reboot my laptop, the software tries to resume the installation then tells me to reboot again. I've tried the links above but they don't help because the software hasn't completed the installation yet so there's nothing to uninstall. I've deleted the files manually from the paths shown but it still opens back up I've deleted the setup files from the PC completely and it still boots up and tries to continue the installation and I get a message that says "The installation medium is not available. Please insert a DVD or check the network connection". How can I get rid of this software completely?
	science guy
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This contribution was helpful to 1 thankful Users mjpatera

9/8/2021 5:07 PM	Rate (0)
mjpatera Posts: 9 Rating: (0)	Just wanted to provide an update in case anyone else has similar issues and finds this thread. I opened a ticket with Siemens and they sent me the document that is attached that suggests uninstalling Microsoft SQL Server 2012 Native Client then restarting the installation. After uninstalling SQL, the installation completed successfully. Thanks for the help and suggestion everyone! Attachment uninstall SQL 2014_WINCCPLUSMIG2014_reboot.docx (481 Downloads)
mjpatera Posts: 9 Rating: (0)
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This contribution was helpful to 4 thankful Users 0_Einstein Jen_Moderator itafusna AutoGen_3974540

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