Dear Users,

We are working on new versions of the Forum and mySupport application that will be released within the next months.

These releases will feature a more modular approach for mySupport, resulting in a state-of-the-art landing page enabling us to easily add more services in the future.

Some features closely related to the Forum and mostly used by Forum users will return to the Forum application, namely personal messages, favorites / notifications for Forum entries and avatars.

This will make the functions more comfortable for the usage within the forum.

Main benefits:

• Personal Messages will be faster
• New messages will be shown more prominent within the Forum
• Forum Filters will change to favorites,
  notifications can be activated for each conference / user separately
• Notifications will be sent with less delay
• Favorite and notification management will be easier to handle

Forum favorites and notifications on favorites as well as avatars will be migrated from mySupport to the Forum application. Personal messages will not be migrated. If you want to archive you messages please use the export option within mySupport.

On the mySupport side, you will no longer find personal messages; forum-related favorites and filters will not show up in mySupport.

We’ll keep you updated with more details during the next weeks.

Best regards,
Online Support Team – CS Moderator

Dear users of the Online Support.

The first steps in the new design of mySupport are right ahead.
With the December release (planned for this first week of December), the Favorites for Forum contents, the Avatars and the Personal Messages function will be relocated to the Technical Forum. This means that the Personal Messages function will no longer be available in mySupport, and likewise that you will no longer find in mySupport the Favorites and the Filters for Forum contents.

Please note:

• Personal Messages will not be migrated into the Forum.
• Messages that were so far forwarded to your Personal Messages will be sent again as e-mails after this release. The conversion is done by the program.
• E-mail notifications will not be activated again until after the switchover of the functions to the Forum. These messages will not be forwarded subsequently.

Best regards,
Your CS Moderator of the Online Support Team

Things are happening!
Already the Private Messages are now part of the Forum, with a notification pop-up.

Thank you Online Support Team for these changes.

Dear users of the Online Support,

The Personal Messages function as well as the Favorites function for forum content have successfully been moved from mySupport to the Technical Forum.

From now on you will find them here:

• Your Personal Messages: Personal Messages
• Your Favorites on forum content: My favorites

If you miss any content or data, please use this thread to inform us: Feedback and questions regarding the migration of my data as a result of mySupport conversion

Best regards,
Your Online Support Team - CS Moderator

Dear users of the Online Support,

for some weeks, we are successfully sending out notifications on forum content using a new tool and a new layout. From January 22^nd notifications on product support content will also be sent using this process.

This should not affect neither number, scope nor schedule of your notifications. However, if you miss any information, please use this thread to inform us: Feedback and questions regarding the migration of my data as a result of mySupport conversion

Kind regards,
your Online Support Team - CS Moderator

Hello.

stephan_g

Available now! The new mySupport.

From today, the new mySupport is available. 

Assuming the new functionality should look something like the example picture. Then it means the changes are not available right at this moment.

BR

Nice job. Now comes the time to do testing.

is everything in a working condition or are there some things to finalize? For example "My Filters". It is not apparent to me how this should function.

Will there be some screen-cast to show how these functionalities work? It would be most helpful to have one "Explain" or "how-to" item that shows what the functions do. Very few of us speak English / German, but (moving) pictures speaks much more.

The focus on making Siemens' support more personal is much appreciated.

Regards.

EDIT 1:
What happens to these items listed in the right margin (mySupport Cockpit)?

Before there was a way to remove items from the list. Now there is no action possible; 'All posts read' goes nowhere helpful.