Dears,
I have already installed STARTER software version V 4.4.0.3 and it does not work. When I start this software, it opens (the view of windows presented at attachment) and at the same time it freezes, crashes and after a few moments the following communique opens: ‘The application has encountered a problem and needs to close’ (see also at attachment).
I don’t know what is wrong. Installation finished without any errors.
In addition, I had installed version V4.4 SP1 but it also didn’t work and I deleted it and I installed mentioned version.

I have Windows 7 and TIA Portal V13 SP1.
Please help me if you can. I would be grateful for any help.
Best regards,
Adam

 

Hello,

Now, I don’t have any version of STARTER, I removed all, because after installing and uninstalling it stopped work completely – I mean when I tried to open this program there appeared error (refers to version V4.4.0.3) and in case of version V4.4.1.0 SP1 the installation finished with error.

Moreover, the system on my computer starts more slowly – I see black screen for a while and then appears the command window C:/ProgramFiles/Common…. What is this? How can I removed it and return to the state before installation? I add that I can’t remove SIMATIC STEP 7 V5.5+SP1 OEM2 – I think it could cause that problems. I could clean C:/ProgramFiles/Common…. but I’m afraid that I could do something bad to TIA Portal.

I used CCleaner to find problems at registers – it had found many and removed it, but system still works slow during start and I still don’t have STARTER software.

Thank you in advance for your help.

Best regards,

Adam

any screen available for the Command box?
CCleaner is not a good idea with installed SIMATIC SW, it can cause a lot of errors.

The first problem is a crash of the STARTER SW, the crashdump shold be located in a directory "Advanced diagnostics" on the computer.

Regards

Christoph

Thank you for your answer,

I have already removed Starter, because I thought that it's doing something bad with my computer.

Now I will install again it, but it's a little bit strange that I can not choose installation directory - Starter is always installed at the first given directory (during the first installation). 

"Advanced diagnostic"? I do not realy know where look for it.

Hello,

Starter use the installpath of Step7.

Search on the computer for the directory !

Regards

Christoph

OK, I have already installed STARTER V4.4.0.3. Sadly, I have the same problem, it opens and immediately software hangs out and after few moments appears "The application has encountered a problem and needs to close."

I don't know what to do, installation has finished without errors.

See also attachment

any crashdump in the directory:

<ProgramFiles>\Siemens\Step7\u7umc\data\AdvancedDiagnostics\