10/4/2018 9:59 AM | |
Posts: 16 Rating: (0) |
I tried to install the new version of SINAMICS MICROMASTER STARTER v5.1 on a brand new PC, with Windows 7 Pro and nothing else installed on it. I tried many times, but always appears the same error messages: - first of all, at the very beginning of installatio procedure, there is a message that says that on my system in disabled the 8.3 file format, and i could have problems... I checked in the registry and as I can see, 8.3 file format is enabled During the (very long) install procedure, these other messages appear: - Error reading file C:\Program Files(x86)\SIEMENS\Step7|U7umc\data\wrkbnch\metadata\wbsnapin.xml - Unknown error (i checked this file, it's present, readeable, and it's the same as on my other PC) - It's not possible to install the following program: DCBLIB SINAMICS A couple of times i saw other messages too. I already tried to completely uninstall STARTER, reboot, and install it again. I tried also to download again the install packages (Vol1, Vol2 and Vol3 from here https://support.industry.siemens.com/cs/document/26233208/sinamics-micromaster-starter?dti=0&lc=en-IT) , unzip them and install, but with no luck. Anyone knows what could be the cause of all these problems? i installed STARTER on others PCs and i never had problems like these Thank you |
Last edited by: s.facoetti at: 10/4/2018 10:00:31 AM |
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12/19/2019 2:19 PM | |
Joined: 7/5/2009 Last visit: 6/27/2024 Posts: 76 Rating: (8) |
Hi if your System Win 32 bit and your MS 64 bit it might lead to STARTER installation issues. Regards Rejjal AttachmentSTARTER Uninstall guide.zip (520 Downloads) |
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This contribution was helpful to1 thankful Users |
4/5/2020 3:05 PM | |
Posts: 36 Rating: (3) |
Hey there, I had the same issue and in my case it was the antivirus blocking the correct installation of the DCLIB.. therefore getting wbsnapin.xml error. Try to reinstall the software in Admin mode with the antivirus deactivated (in my case I disconnected from the internet in order to avoid any risk). As of today the MS Office issue should have been corrected and patched so I guess that will not give you problems. Good luck.
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