FEEDBACK - THE NEW LOOK FORUM (2015/02)

Hi,

This is really looking time upgrade...but is it also applicable for Mobile Apps?

Hello,

It's look like from new forum released, lot of topics stay without any answers!
As if lot of users are braked by using this new forum.

Regards,

Kelu

Hello,

It's look like from new forum released, lot of topics stay without any answers!
As if lot of users are braked by using this new forum.

Regards,

 Yes, you are right.

Perhaps some users avoid the problems with the editor and do not answer...

Talking for me,
I nearly drop 20% of my posts away because Editor hang...

If it is necessary to edit a Quote (i.e. different points of an issue,
you are lost!

Perhaps administration will give me an answer now like
"that was wanted" or "we tested it in uselab and are very satisfied"...

(Not speaking against Moderation but against responsible Administration)

IBN-Service,

Because you are such a good friend of mine, I am going to help you out..

When using the Editor you should not use the BACKSPACE key. Not ever, because as soon as you do that random text deletes happen or editing mode is deselected.

What you should do instead is use you mighty mouse and select what you want to delete and press DELETE, then use your mighty mouse again to move your cursor to the right position.

As you know, pressing ENTER jumps the cursor to the new paragraph. If you are looking for the new line, then use SHIFT + ENTER. Now you will see that the cursor most of the time jumps to the next line and then jumps back to where it came from. Remember now to use your DOWN_KEY to move down to the new line where you want to continue your editing.

BUT.. the biggest mistake to make is to try and use the in-forum editor. You can use the Private Message editor instead and copy from there or use your favourite word processor and copy from there. Using a word processor you can also spell check.

This message was imported from LibreOffice Writer written with Comic Sans MS font in 10 point.

[roll eyes]

w

forum unusable at the moment see screenshot, found add reply function by accident

At this point, since the new look, I gave up visiting the forum daily 

..whatever happened, I can see an improvement in the usage of the Forum.
- faster loading speed (?)
- BACKSPACE key works correctly in the text editor (!)

Hello SteBo,

we know this failure and it is reported, this happens two times in the last two days. I can't promise that this label-Problem didn't occur a third time, I'm sorry. This issue is really annoying.

Hello William B.,

thank you for the positive feedback. We are dedicated to improve the speed of the whole Online Support step by step, because we know that this is one major criticism.
And nice to hear that your Backspace-Problem is solved , but to this moment we don't change anything of the Editor, I think you have a Browser update?

Best regards
Min_Moderator

Min_Moderator

Hello William B.,

thank you for the positive feedback. We are dedicated to improve the speed of the whole Online Support step by step, because we know that this is one major criticism.
And nice to hear that your Backspace-Problem is solved , but to this moment we don't change anything of the Editor, I think you have a Browser update?

Sorry - I have bad news. The trouble with the backspace key is not resolved.  Earlier the speed was good and there was no problem with the backspace key. Now the speed is slower and the backspace key again delete text in an unpredictable way.

One backspace key press is okay.. but hitting it repeatedly causes an issue.SHIFT + ENTER is also strange.. the cursor sometimes jumps back to the original line.

Maybe it happens only with me... it is like that under Firefox and IE.   I hope there is someone who can confirm this behaviour happening to them too. Else it would mean that there is a bug on my system.

Editor still not working in an acceptable way.

Hi,

I can not find the way to ask PDF orders for FAQs. I am sure it is just me, so please point me in the right direction.

Anyways, I really like the new forum look! Well done!