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Created by: CS Moderator at: 11/5/2018 11:13 AM (11 Replies)

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11/5/2018 11:48 AM	Rate (5)
CS Moderator Moderator Joined: 9/1/2005 Last visit: 8/6/2020 Posts: 3859 Rating: (183)	Dear Users, We are working on new versions of the Forum and mySupport application that will be released within the next months. These releases will feature a more modular approach for mySupport, resulting in a state-of-the-art landing page enabling us to easily add more services in the future. Some features closely related to the Forum and mostly used by Forum users will return to the Forum application, namely personal messages, favorites / notifications for Forum entries and avatars. This will make the functions more comfortable for the usage within the forum. Main benefits: Personal Messages will be faster New messages will be shown more prominent within the Forum Forum Filters will change to favorites, notifications can be activated for each conference / user separately Notifications will be sent with less delay Favorite and notification management will be easier to handle Forum favorites and notifications on favorites as well as avatars will be migrated from mySupport to the Forum application. Personal messages will not be migrated. If you want to archive you messages please use the export option within mySupport. On the mySupport side, you will no longer find personal messages; forum-related favorites and filters will not show up in mySupport. We’ll keep you updated with more details during the next weeks. Best regards, Online Support Team – CS Moderator

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This contribution was helpful to 19 thankful Users 0_Einstein #dP Duris_I JazTai Online Tech Kahl mindware Med_selmi Gordon Shumway AutoGen_7295147 rticona27 Albis K2016 AutoGen_767031 Maruthakasi_S MMzx lavdixit RKBIS KhanhNguyen0209

12/3/2018 4:04 PM	Rate (2)
CS Moderator Moderator Joined: 9/1/2005 Last visit: 8/6/2020 Posts: 3859 Rating: (183)	Dear users of the Online Support. The first steps in the new design of mySupport are right ahead. With the December release (planned for this first week of December), the Favorites for Forum contents, the Avatars and the Personal Messages function will be relocated to the Technical Forum. This means that the Personal Messages function will no longer be available in mySupport, and likewise that you will no longer find in mySupport the Favorites and the Filters for Forum contents. Please note: Personal Messages will not be migrated into the Forum. Messages that were so far forwarded to your Personal Messages will be sent again as e-mails after this release. The conversion is done by the program. E-mail notifications will not be activated again until after the switchover of the functions to the Forum. These messages will not be forwarded subsequently. Best regards, Your CS Moderator of the Online Support Team

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This contribution was helpful to 5 thankful Users Med_selmi dchartier Pepsi Cola Online Tech RKBIS

12/11/2018 1:50 PM	Rate (0)
#dP Posts: 2826 Rating: (588)	Things are happening! Already the Private Messages are now part of the Forum, with a notification pop-up. Thank you Online Support Team for these changes.
#dP Posts: 2826 Rating: (588)
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This contribution was helpful to 1 thankful Users Jen_Moderator

12/12/2018 5:55 PM	Rate (1)
CS Moderator Moderator Joined: 9/1/2005 Last visit: 8/6/2020 Posts: 3859 Rating: (183)	Dear users of the Online Support, The Personal Messages function as well as the Favorites function for forum content have successfully been moved from mySupport to the Technical Forum. From now on you will find them here: Your Personal Messages: Personal Messages Your Favorites on forum content: My favorites If you miss any content or data, please use this thread to inform us: Feedback and questions regarding the migration of my data as a result of mySupport conversion Best regards, Your Online Support Team - CS Moderator

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This contribution was helpful to 1 thankful Users Online Tech

1/21/2019 12:52 PM	Rate (1)
CS Moderator Moderator Joined: 9/1/2005 Last visit: 8/6/2020 Posts: 3859 Rating: (183)	Dear users of the Online Support, for some weeks, we are successfully sending out notifications on forum content using a new tool and a new layout. From January 22^ndnotifications on product support content will also be sent using this process. This should not affect neither number, scope nor schedule of your notifications. However, if you miss any information, please use this thread to inform us: Feedback and questions regarding the migration of my data as a result of mySupport conversion Kind regards, your Online Support Team - CS Moderator

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This contribution was helpful to 1 thankful Users Online Tech

2/14/2019 2:32 PM	Rate (0)
stephan_g Regular Member Joined: 11/22/2011 Last visit: 6/22/2020 Posts: 10 Rating: (0)	Dear users of the Online Support, With the next release of the Online Support by end of February, the new mySupport will be available for you. As a sneak peek, you'll find a preview of the new mySupport landing page attached. The core functions for managing Filters, Favorites and Notifications are better integrated from this release onwards and are considerably better performing. Please note that the little-used Tagging function will no longer be available in the new mySupport. To group your favorites in the future, use the option to organize the favorites in folders. If you have any questions feel free to contact us. Best regards, Your Online Support Team Attachment LP_PreView_EN_frame_2019-02.png (151 Downloads)
	Last edited by: stephan_g at: 2/14/2019 3:01:13 PM
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3/12/2019 10:35 AM	Rate (0)
stephan_g Regular Member Joined: 11/22/2011 Last visit: 6/22/2020 Posts: 10 Rating: (0)	Available now! The new mySupport. From today, the new mySupport is available. Here is a short summary of the new features. To optimize our service offering, we are now providing a new version of mySupport, which has been re-built from ground up. The well-accepted features are now presented in a modernized user interface, new features can now be added successively: The central mySupport functions for managing Filters, Favorites, and Notifications, as well as the Support Request are now fully integrated with the Online Support, resulting in a much better performance. Additionally the Support Request now provides some new features: As the owner of a Siemens Industry Service Card or as a customer with a respective service contract, you can now call up services directly via the "Support Request". An exchange platform can now be used to provide the Technical Support with large files for problem solving. Further improvements are already in progress. Some features closely related to the Forum and mostly used by Forum users are now fully integrated with the Forum application, namely personal messages, favorites / notifications for Forum entries and avatars. In mySupport these functions and data will no longer be available. Forum and Product Support notifications are now generated and sent by a new tool, and in the up-to-date Siemens layout. For streamlining purposes, some little-used features have not been taken over to the new mySupport: The Tagging function is no longer available in the new mySupport. You may still group your favorites by organizing your favorites in folders. The Entries last viewed function is no longer available in the new mySupport. However, you can still view and return to your previously viewed articles by using the respective section in the mySupport cockpit, available on all Online Support pages; only the feature for managing your content browsing history is no longer available. The Extranet overview is no longer available in the new mySupport. As a logged-in user, you can see and select your available extranets in the header menu, left of your user name. To modify your User Data, simply click on your user name in the header, available on each page. Best regards, Online Support Team

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3/12/2019 11:12 AM	Rate (0)
#dP Posts: 2826 Rating: (588)	Hello. stephan_g Available now! The new mySupport. From today, the new mySupport is available. Assuming the new functionality should look something like the example picture. Then it means the changes are not available right at this moment. BR
#dP Posts: 2826 Rating: (588)	Last edited by: #dP at: 3/12/2019 11:15:42 AM
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3/12/2019 5:35 PM	Rate (0)
stephan_g Regular Member Joined: 11/22/2011 Last visit: 6/22/2020 Posts: 10 Rating: (0)	You're right. Couldn't do all steps in parallel. Now everything should be consistent. Thanks for caring!

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This contribution was helpful to 1 thankful Users #dP

3/12/2019 6:05 PM	Rate (0)
#dP Posts: 2826 Rating: (588)	Nice job. Now comes the time to do testing. is everything in a working condition or are there some things to finalize? For example "My Filters". It is not apparent to me how this should function. Will there be some screen-cast to show how these functionalities work? It would be most helpful to have one "Explain" or "how-to" item that shows what the functions do. Very few of us speak English / German, but (moving) pictures speaks much more. The focus on making Siemens' support more personal is much appreciated. Regards. EDIT 1: What happens to these items listed in the right margin (mySupport Cockpit)? Before there was a way to remove items from the list. Now there is no action possible; 'All posts read' goes nowhere helpful.
#dP Posts: 2826 Rating: (588)	Last edited by: #dP at: 3/12/2019 7:03:20 PM
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