Help

I keep getting notifications and i don't know how i can turn them off.

Problem started after introduction of new forum format.

Kind regards,

BV

Me too. My inbox is getting crowded. I am sure I didn't have any notification turned on. I am getting notifications from at least one conference when a new topic is created.

Hello BeVee and daga,

Have you defined conferences as your favorite one at the former pages? And maybe one or more conferences with notification? 

Please check the page Filter -> Forum at mySupport. If notification is enabled you could deactivate it there. To check the conferences were notifications are enabled please have a look at this page: Manage conference filter.

Hope you will enjoy the new Industry Online Support after familiarisation

Best regards
CS Moderator

There us nothing to see.

Before the update i did not get any notification. Now my inbox keeps getting updates of the WinCC forum

This has to stop. If necessary delete my account.

I dont want to loose my job because of this

Kind regards

BV

.

For a desperate try..

Forum management >> Conference filter
1. Make sure you have a few selections on the right
2. Save the changes
3. Deselect all selections on the right.
4. Save the changes again.

Alternate idea..
Change the user profile's email address to some address hosted by yahoo / ms / google or so. Then the guys here have the opportunity to look into your case without you getting in trouble at work.

i changed my e-mail address to an Hotmail account

This cannot be the only method to stop this siemens spam machine...

Guess what....

I still keep getting notifications after changing the e-mail address in my profile settings

Stop this asap please

Same problem here since yesterday, I didn't change any of mySupport settings, didn't have notifications active but mailbox spammed. Check attachment, looks like "notif. active" but can't change.

BeVee

Guess what....

I still keep getting notifications after changing the e-mail address in my profile settings

Stop this asap please

 ouch!

 Hello SteBo,

SteBo

Same problem here since yesterday, I didn't change any of mySupport settings, didn't have notifications active but mailbox spammed. Check attachment, looks like "notif. active" but can't change.

 thank you for the screenshot. This showes that notifications are enabled.

If you want to disable them:
Please select the checkboxes at the left -> Click Actions -> click Disable Notification.

At the former plattform have you enabled favorite conferences there?

Best regards
CS Moderator

No. I am pretty sure that I had all notifications disabled. Yes, some of them are defined as 'My conference", but that has been for years without any notifications.

At this moment, I have removed all conference from my conferences. I hope it will stop the notifications.

Disabling notification does NOT work

As i said before: i even changed my e-mail address and i am still getting notifications.

I will get fired for abusing company's e-mail resources.

Do whatever it takes to stop this spamming.

These are unwanted e-mails and i dont see any option to stop it. Do you really want to engage legally ?

BV

Hello BeVee and daga,

I'm sorry for the circumstances. 

I got the Information, that the disabling of notifcations is set correct in mySupport.
But there are still so notification in the queue of the notification service.

If you really should get trouble with your Company please forward my contact. I'm sure they could be dispeld.

Best regards

CS Moderator

CS Moderator

 Hello SteBo,

SteBo

Same problem here since yesterday, I didn't change any of mySupport settings, didn't have notifications active but mailbox spammed. Check attachment, looks like "notif. active" but can't change.

 thank you for the screenshot. This showes that notifications are enabled.

If you want to disable them:
Please select the checkboxes at the left -> Click Actions -> click Disable Notification.

At the former plattform have you enabled favorite conferences there?

Best regards
CS Moderator

Who, in the Name of the Lord,

who has come up with such an ***ic user interface?

Hello samsy,

the setting shows that notification for new post of favorite users is still active.

Please note: The settings are for notification in the future. At the moment there are still notification in the queue. This notifications will be send with the former settings.

Best regards
Moderator

CS Moderator

 Hello SteBo,

SteBo

Same problem here since yesterday, I didn't change any of mySupport settings, didn't have notifications active but mailbox spammed. Check attachment, looks like "notif. active" but can't change.

 thank you for the screenshot. This showes that notifications are enabled.

If you want to disable them:
Please select the checkboxes at the left -> Click Actions -> click Disable Notification.

At the former plattform have you enabled favorite conferences there?

Best regards
CS Moderator

 Hi CS Moderator

I disabled the notifications as you instructed, I will check if spamming stops now...

but I'm sure that I did not have any notifications enabled before the migration.

I have to agree with IBN that the whole new Industry Support pages are complete chaotic.

CS Moderator

Hello samsy,

the setting shows that notification for new post of favorite users is still active.

Please note: The settings are for notification in the future. At the moment there are still notification in the queue. This notifications will be send with the former settings.

 

Best regards
Moderator

 I cant agree.

I never have any notification activated.

Now, without any reason, I recieve a fleed of them.

Still after deselect it in the chaotic option selection section that nobody may found without searching for hours...

CS Moderator

Hello samsy,

the setting shows that notification for new post of favorite users is still active.

Please note: The settings are for notification in the future. At the moment there are still notification in the queue. This notifications will be send with the former settings.

 

Best regards
Moderator

 I haven't set any favourite users. None of the buttons under the actions button seem to work. The emails I am getting are for new topics in my favourite conferences, of which I have none. I wasn't getting any of these emails before yesterday.

Hello samsy, 

samsy

 

CS Moderator

Hello samsy,

the setting shows that notification for new post of favorite users is still active.

Please note: The settings are for notification in the future. At the moment there are still notification in the queue. This notifications will be send with the former settings.

 

Best regards
Moderator

 I haven't set any favourite users. None of the buttons under the actions button seem to work. The emails I am getting are for new topics in my favourite conferences, of which I have none. I wasn't getting any of these emails before yesterday.

the notification you posted is for a new thread within the conference STEP 7 (TIA Portal).

Maybe this thread will be helpful to understand why you got this notification: Migration of Notifications 

As already written. Changing the settings will influence notifications for postings in the future. Not notifications which are already one the way.  

Best regards
CS Moderator

"As already written. Changing the settings will influence notifications for postings in the future. Not notifications which are already one the way.  "

How many hours are the notifications "already one the way"?

Also, most notifications pointing to a wrong link.

my idea:

Stop "notifications" immediatly.

Fix the Problem before you harassed the users again.

Hello IBN-Service

we have sent some notification of old threads, but all that received now should be some from Friday to now (or the date you disabled your notifications). If you have in the new ones a false link please provide an example.

Best regards
Min_Moderator

Min_Moderator

Hello IBN-Service

we have sent some notification of old threads, but all that received now should be some from Friday to now (or the date you disabled your notifications). If you have in the new ones a false link please provide an example.

Best regards
Min_Moderator

 So why are we getting notifications from Friday now? There must be dozens of new threads created between Friday and today that are going to be randomly appearing in my inbox.

Min_Moderator

Hello IBN-Service

we have sent some notification of old threads, but all that received now should be some from Friday to now (or the date you disabled your notifications). If you have in the new ones a false link please provide an example.

Best regards
Min_Moderator

 How many examples do you need ?

This behavior has a name: spamming

Hello BeVee,

thank you for the example.

The screenshot you send is the notification that within the conference STEP 7 (TIA Portal) the new thread how to add a s7-1500 was started. This is a thread which is started after the migration was done and the conference is correct. Think, ... of Thurstay evening the conference STEP 7 (TIA Portal) was listed on your Conference Filter?

Our IT-Deparment is working on a solution that soon the delay between starting a thread /editing notification settings and the shipment will less.

Best regards
CS Moderator

As far as i know i didn't installed a filter and i sure did not get any notifications for these conferences.

Your IT department should focus on one thing:

Adding a big button 'Delete all filters and notification settings' that is clearly visible on any page of the forum.

Even more: each e-mail that is sent by the automated system should contain a link that makes it possible to stop receiving e-mails immediately.

Next time you plan some changes make sure the new thing is better than the previous one

Kind regards

BV

CS Moderator

Hello BeVee,

thank you for the example.

The screenshot you send is the notification that within the conference STEP 7 (TIA Portal) the new thread how to add a s7-1500 was started. This is a thread which is started after the migration was done and the conference is correct. Think, ... of Thurstay evening the conference STEP 7 (TIA Portal) was listed on your Conference Filter?

Our IT-Deparment is working on a solution that soon the delay between starting a thread /editing notification settings and the shipment will less.

Best regards
CS Moderator

There's only one good solution: IT-Department should stop the notification service NOW and clear the queue that still has to be send.

I still get notification mails, it seems that whenever I post a topic or reply in another conference, notifications from that conference is added somewhere. As said before I didn't enable notifications myself, not before, not after the migration.

There's only one good solution: IT-Department should stop the notification service NOW and clear the queue that still has to be send.

I still get notification mails, it seems that whenever I post a topic or reply in another conference, notifications from that conference is added somewhere. As said before I didn't enable notifications myself, not before, not after the migration.

100% agree!

Why there is no reaction from Siemens but some meaningless "answers"?

My Mailbox was flooded with "notifications" again!

Same here

Almost 48 hours after first report,the notifications keep coming.

Filter settings and notification settings are disabled.

I even entered another e-mail address in my profile data.

I reported it and it still keeps going.

This is CRIMINAL behaviour

I'm sure there is an electrician out there that can pull the power-cord from the Siemens e-mail server as long as the high(?) skilled IT department hasn't fixed the problem.

BV

IBN-Service

100% agree!

Why there is no reaction from Siemens but some meaningless "answers"?

My Mailbox was flooded with "notifications" again!

maybe we should all change our email to  support.automation@siemens.com in our mySupport profile

or make a rule in our own mailbox to forward every notification mail to support.automation@siemens.com

maybe the only way to get some decent action

Hello CS moderator,

I can understand that this is a big migration project. I wish you guys all the best, because this is a disaster at the moment.

I understand what you are trying to explain. And I hope the "queue" will clear soon. I think I am at 9th February as of now, so another 2 days of messages, I guess.

However, even though my notifications were disabled before the migration, they were turned on after migration. That's where my disappointment stems from. I shouldn't have had a queue (or even a single notification for that matter) in first place.

You probably are not responsible for this mess. But we don't know who else to bully. Hopefully I will have my normal inbox soon!

Thanks

BeVee

This is CRIMINAL behaviour

I'm sure there is an electrician out there that can pull the power-cord from the Siemens e-mail server as long as the high(?) skilled IT department hasn't fixed the problem.

BV

 ha ha ha...

I like the idea.. May be mods dont like but its pretty true

SteBo

 

IBN-Service

100% agree!

Why there is no reaction from Siemens but some meaningless "answers"?

My Mailbox was flooded with "notifications" again!

maybe we should all change our email to  support.automation@siemens.com in our mySupport profile

or make a rule in our own mailbox to forward every notification mail to support.automation@siemens.com

maybe the only way to get some decent action

The problem than will be,
that we will not recieve the Newsletters and other useful informations any more also...

In the meantime, i got a phonecall from S. IT department,

that lets me hope that the Problem will be fixed...

BTW.

In some Areas in Germany, "carnival" time has begun,
perhaps that makes solutions more difficult...

IBN-Service

 

SteBo

 

IBN-Service

100% agree!

Why there is no reaction from Siemens but some meaningless "answers"?

My Mailbox was flooded with "notifications" again!

maybe we should all change our email to  support.automation@siemens.com in our mySupport profile

or make a rule in our own mailbox to forward every notification mail to support.automation@siemens.com

maybe the only way to get some decent action

The problem than will be,
that we will not recieve the Newsletters and other useful informations any more also...

In the meantime, i got a phonecall from S. IT department,

that lets me hope that the Problem will be fixed...

BTW.

In some Areas in Germany, "carnival" time has begun,
perhaps that makes solutions more difficult...

you're not alone with some hope left...

but are they gonna call everyone personally ?

seems like some programmer switched the logic of "enabled" & "disabled"

https://support.industry.siemens.com/tf/ww/de/posts/121732/

I send 40 examples (more or less) to Administration and the answer was that it help to find the Problem.

They do some changes for all users and will give a feedback...

Dear Users,

Actual update:
It seems that the cleaning of the queue was successful this afternoon. Personaly I havn't recieved notifications for hours now. Tomorrow we are going to check the queues again. We will keep you updated.

Best regards
S Moderator

S_Moderator

Dear Users,

Actual update:
It seems that the cleaning of the queue was successful this afternoon. Personaly I havn't recieved notifications for hours now. Tomorrow we are going to check the queues again. We will keep you updated.

Best regards
S Moderator

Positive Feedback:

This morning, I recieve some newsletters that I ordered but no wrong "nodifications" any more.