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Problem in Support Request...

Created by: Vithani at: 8/10/2010 9:55 AM (10 Replies)

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8/10/2010 9:55 AM	Rate (0)
Vithani Platinum Member Joined: 7/8/2009 Last visit: 2/20/2021 Posts: 1974 Rating: (473)	Hello, I am having problem with creating support request from the link given under Contact... I faced this about year ago when I tried that first time. Since then I tried that several time but I am unable to create a request a single time... My other colleague has also tried for few times but same problem faced by him also. My problem is, when I complete all steps, it shows that I will get mail. I am getting mail as follows. Dear Sir/ Madam, Thank you for your inquiry at A&D technical support. Please log on to the following website and feed in all the data (company details, product details....etc.) related to your queries, otherwise your service requests can not be processed. Support Request: http://www.siemens.com/automation/support-request Thank you. Your Technical Support Team for Automation & Drives Now this link bringing me to create a new support request... Any one can help on this...??? FYI: I tried for 3-4 diff occurance in last 1 year for different cases but not succeded Does it means Siemens is not taking my requests?? Regards, Devesh Vithani
	I dont Like people driving Fast, thats the reason I overtake them ;)
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8/10/2010 10:49 AM	Rate (0)
Bilao Silver Member Joined: 3/5/2009 Last visit: 1/12/2017 Posts: 378 Rating: (47)	Hello Vithani, from the mail you received i can read that you were not logged in when starting the request. And i think you must log in (with the same login like here in forum)to complete your request or start a new one. Hope i could help you Best regards Bilao

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8/10/2010 11:24 AM	Rate (0)
Vithani Platinum Member Joined: 7/8/2009 Last visit: 2/20/2021 Posts: 1974 Rating: (473)	Do you really think I am making this basic mistake???? My reply is NO.... Any other reason?
	I dont Like people driving Fast, thats the reason I overtake them ;)
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8/10/2010 11:48 AM	Rate (0)
Bilao Silver Member Joined: 3/5/2009 Last visit: 1/12/2017 Posts: 378 Rating: (47)	Sorry if i offented you with my answer. For more help maybe you could send some screenshots of your steps when making a new support request. Best regards Bilao

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8/10/2010 1:19 PM	Rate (0)
UMENCHO Diamond Member Joined: 3/21/2006 Last visit: 1/7/2021 Posts: 10217 Rating: (1159)	Hello, It's not necessary to attach screens. I think "the problem" is clear. Let's wait for Moderator' answer. Sorry I can't to help you Vithany with any advice. I didn't use this "option"... Best regards, Hristo Mihalev

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8/10/2010 1:28 PM	Rate (0)
O_Moderator Diamond Member Joined: 4/24/2009 Last visit: 2/2/2021 Posts: 2694 Rating: (135)	Hello all, to be honest i don´t know why this happens. The mail says he has to log in, and Vithani says that he is logged in. So i think Bilao´s suggestion isn´t bad. Maybe with some screenshots we could find something. I also will ask my colleagues from the "support request"-department. Maybe they know something. Best regards O_Moderator
	Tips&Tricks for the forum usage
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This contribution was helpful to 2 thankful Users UMENCHO Vithani

8/10/2010 2:05 PM	Rate (0)
Vithani Platinum Member Joined: 7/8/2009 Last visit: 2/20/2021 Posts: 1974 Rating: (473)	This problem is not new... It just stuck now in my mind to ask for help regarding this issue so I created this thread Actualy I faced this from the time I joined this forum. Infact i joined this to take help and I wanted support request but unable to do that time too... I tried 2-3 times previously and one more time in Last week.. I dont have any scren shot but I will upload after trying one more time.. I have taken PDF print also for 2-3 instances after completing all steps but I am not able to find it right now.... BTW I asked my seniors here, they also faced same so they are not using this function any more, instead they are using direct mail contact... Regards, Devesh Vithani
	I dont Like people driving Fast, thats the reason I overtake them ;)
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8/13/2010 10:14 AM	Rate (0)
Vithani Platinum Member Joined: 7/8/2009 Last visit: 2/20/2021 Posts: 1974 Rating: (473)	Vithani I have taken PDF print also for 2-3 instances after completing all steps but I am not able to find it right now.... I found my PDF... Attached here... I removed my Cell No and Mail ID from that... It takes my company details automatically that shows that I already logged in... And I got this at final stage which proves that I didnt did any thing wrong in any other step... Moderators, Please forward this to respected deptt... Devesh Attachment https___support.automation.siemens.com_WW_support_SR_index.pdf (49 Downloads)
	I dont Like people driving Fast, thats the reason I overtake them ;)
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8/13/2010 11:30 AM	Rate (0)
O_Moderator Diamond Member Joined: 4/24/2009 Last visit: 2/2/2021 Posts: 2694 Rating: (135)	Hello, thank you. After that step you received the mail you mentioned above?
	Tips&Tricks for the forum usage
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8/13/2010 2:08 PM	Rate (0)
Vithani Platinum Member Joined: 7/8/2009 Last visit: 2/20/2021 Posts: 1974 Rating: (473)	yes... after that final step, I am receiving that above mail... In some cases it is taking 2-3 hours or in last case I received that on the next day..
	I dont Like people driving Fast, thats the reason I overtake them ;)
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