4/13/2019 8:51 PM | |
Posts: 9 Rating: (0) |
Hello Everyboby, Please I need your help ASAP. I've been using the Scout V4.4. HF2 normally in my laptop with Windows 7 Professional SP 1. Last month we bought a new laptop for our customer. So I installed all Simotion Scout SWs like in my laptop. The point here is that the Scout is not working accordingly in customer's laptop. I can open a project normally and compile without erros. But when I try to open the HW-Config, it appears a error (attached file). I reinstall the Scout SWs and the problem persists. It's important to mention that this new laptop had Windows 10 installed and we reinstall the Windows 7 in order to run the Scout V4.4 HF2. I don't know if this problem is related to this changed operational system. I thank you in advance! Regards, AttachmentError.pdf (350 Downloads) |
4/15/2019 3:00 PM | |
Posts: 9 Rating: (0) |
Hello Christoph, Please see below my answers: 1.) do you have MS Office installed on the System? If yes the same like on the one who is working? Answer: No, in this new laptop the MS Office is not installed. Only the Simotion Scout + DCC are installed. Could it be the problem? 2.) same Step7 version on both systems? Answer: Yes 3.) can you switch to english , i cant read the error message Answer: The error message in English is: "The server threw an exception" 4.) you say that you can compile, but in the screen in the pdf the compile is not working :( Answer: I can comple by the icon "Save project and compile changes". If I complie "Save and recomplie all" the error you saw appears. Please see the attached messages errors: when I try to open the HW-Config, when I try to open the NetPro and when I try ro "Recomplie all".
Jorge AttachmentErrors.pdf (313 Downloads) |
4/15/2019 4:17 PM | |
Posts: 9 Rating: (0) |
Hello Pigroplc, When I open the SW with STEP7, the error-window does not appear, but never happens on the SW. Please see the attached file. Important to mention that I tested this issue with 4 other SW's project and the behavior is the same, i.e., I can open them normally in my "old" laptop and none SW can be open in the "new" latpot. It is not a problem with a specific SW's project. Thanks, Jorge AttachmentSTEP7.pdf (292 Downloads) |
4/15/2019 4:22 PM | |
Joined: 5/12/2006 Last visit: 9/23/2024 Posts: 22369 Rating: (3012)
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Hello, the last screen looks not ok. Do you have installed all latest Windows Updates? Regards Christoph |
4/15/2019 6:44 PM | |
Posts: 9 Rating: (0) |
Hello, None all of them, 3 updates are not possible due to erros during the updates: KB2773072 KB3159398 KB2931356 Regards, Jorge |
4/16/2019 2:26 PM | |
Posts: 9 Rating: (0) |
Hello pigroplc, I proceeded acc. to your recomendation and it didn' work, unfortunately! Regards, Jorge |
4/16/2019 4:23 PM | |
Joined: 4/3/2008 Last visit: 8/1/2024 Posts: 386 Rating: (16) |
Jorge, can you open an S7-300 project with this damned laptop flawless or do you face some issue either? pigroplc |
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