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SIMATIC HMI EX error auto restart

Created by: long-nd at: 2/21/2013 10:41 AM (4 Replies)

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2/21/2013 10:41 AM	Rate (0)
long-nd Member Joined: 2/28/2012 Last visit: 6/16/2017 Posts: 3 Rating: (0)	Dear Exp! I have problem with HMI EX 15', sometime HMI auto restart that not any message appear. When I disable " Auto restart when system failure" feature of system then the restart PC and then the system appear dump error blue screen like in the picture. Because this HMI installed in Zone 1, so verry diff for check hardware. Please help me solve this problem and how to check the cause. Thank you so much. Attachment ATT14761.jpg (59 Downloads)
	Last edited by: long-nd at: 2/21/2013 10:42 AM
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2/21/2013 12:14 PM	Rate (0)
UMENCHO Diamond Member Joined: 3/21/2006 Last visit: 12/2/2019 Posts: 10197 Rating: (1148)	How the problem started - from the installation or later on? Best regards, Hristo Mihalev

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2/21/2013 1:22 PM	Rate (0)
grg Experienced Expert Joined: 3/2/2009 Last visit: 11/21/2019 Posts: 93 Rating: (7)	Hello long-nd, I recommend to contact Siemens Customer Support. Please make sure to have serial number, ordering number and information about additional installed software available. Best regs, GrG

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2/23/2013 3:05 AM	Rate (0)
long-nd Member Joined: 2/28/2012 Last visit: 6/16/2017 Posts: 3 Rating: (0)	Thank sir, I'll contact SIE.

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2/25/2013 8:46 AM	Rate (0)
Bilao Silver Member Joined: 3/5/2009 Last visit: 1/12/2017 Posts: 378 Rating: (45)	Hello, it would be great, to tell us the answer from siemens after they answered you. Best regards Bilao

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