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Help on Process Historian communication with WINCC V7.4

Created by: kashif_saeed at: 4/10/2025 8:01 AM (5 Replies)

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4/10/2025 8:01 AM	Rate (0)
kashif_saeed Joined: 12/7/2024 Last visit: 8/22/2025 Posts: 8 Rating: (0)	Dear Experts, I am currently working on establishing communication between aProcess Historian 2014 server (installed on Windows Server 2016) and WinCC Explorer V7.4(installed on Windows 10). Despite multiple attempts and extensive troubleshooting over the past several days, I have been unable to achieve successful communication between the two systems. I would greatly appreciate your guidance or support in resolving this issue. Your assistance would mean a great deal to me, and I would be sincerely grateful for your help. TIA

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4/10/2025 11:17 AM	Rate (0)
Engkourosh Joined: 7/26/2022 Last visit: 4/25/2025 Posts: 12 Rating: (0)	Hello, Could you please provide more information about the issue? Take a screenshot of your Process Historian (PH) dashboard and the data source configuration and other configuration that help to solve the problem... Have you installedPH-Readyon WinCC? Is thePH-Ready Servicerunning? Is your network topology configured correctly and functioning as expected? Looking forward to your response to assist further. Best regards, Amir

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4/10/2025 12:40 PM	Rate (0)
kashif_saeed Joined: 12/7/2024 Last visit: 8/22/2025 Posts: 8 Rating: (0)	DearEngkourosh Thank you for your reply. Yes, I have installed PH-Ready on the WinCC system. The PH-Ready service is also running. Moreover, when searching in the Process Historian Editor within WinCC, I can now see the server name. However, after starting the WinCC project, no source is displayed in the Process Historian Management. I am also attaching some screenshots for your reference. Attachment process historian server.png (180 Downloads)
	Last edited by: kashif_saeed at: 04/10/2025 12:57:00
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4/11/2025 5:56 AM	Rate (0)
Techno_Taru Bronze-Expert Joined: 1/11/2019 Last visit: 8/14/2025 Posts: 899 Rating: (171)	Hello Refer the below link for manual and go through section 7 https://support.industry.siemens.com/cs/de/en/view/66579062
	Last edited by: Moderator_Lan at: 04/11/2025 07:21:24 link optimized
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4/11/2025 10:42 AM	Rate (0)
kashif_saeed Joined: 12/7/2024 Last visit: 8/22/2025 Posts: 8 Rating: (0)	Techno_Taru Hello Refer the below link for manual and go through section 7 https://support.industry.siemens.com/cs/de/en/view/66579062 Dear Techno_Taru, Thank you for your kind response. I have read the manual and configured my system accordingly. I also changed the user group settings as instructed. I can see my server listed inWINCC > Process Historian Editor, but there is nothing appearing underComputer Management > Message Queuing. I have successfully pinged both the PH and WINCC systems using their names and IP addresses — both are responding correctly. I have also tried reinstalling the PH server, WINCC, and even Windows itself, but the issue remains the same. Could you please guide me further on how to resolve this problem?

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4/14/2025 10:48 AM	Rate (0)
Techno_Taru Bronze-Expert Joined: 1/11/2019 Last visit: 8/14/2025 Posts: 899 Rating: (171)	It sounds like you've already taken several important steps to troubleshoot the issue. Here are a few additional suggestions that might help resolve the problem with the Message Queuing in WINCC: Check MSMQ Installation: Ensure that Microsoft Message Queuing (MSMQ) is properly installed and configured on your system. You can do this by: Going to Control Panel > Programs > Turn Windows features on or off. Ensure that Microsoft Message Queue (MSMQ) Server is checked Verify Service Status: Make sure the Message Queuing service is running: Open Services from the Control Panel. Locate Message Queuing and ensure it is started and set to Automatic Security Settings: Check the security settings for RPC calls in MSMQ. Sometimes, incorrect security settings can prevent proper communication User Permissions: Verify that the user account running the WINCC services has the necessary permissions to access MSMQ. This includes ensuring that the account has administrative privileges Network Configuration: Ensure that there are no network issues preventing communication between the PH and WINCC systems. Double-check firewall settings and network configurations Log Files: Review the log files for any error messages or warnings that might provide more insight into the issue. These logs can often point to specific problems that need to be addressed If these steps don't resolve the issue, it might be helpful to consult the Siemens support by creating the service request using below link https://support.industry.siemens.com/forum/ww/en/header/supportrequest/

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