Hello alexig,

have a look in the following post: How I can reset or Delete the password?

Seems there is a way to load own user administration, but I guess it is required to know at least one correct user group name of the existing project.

Regards,

Frink

Hello.

There should be the option to use Prosave to solve the problem:
* Take a backup.
* Reload the backup to the the HMI.

There may be an option to ONLY download the passwords, if I remember correctly.

Regards.

alexig89

Hello everyone!

After the several authorisation attempts of our engineers (for administrator and non-administrator users) there is a message "Insufficient authorisation" when I try to work with it, so I haven't access to system parameters too when hmi runtime starts (can't make a backup). And the main difficulty that I haven't hmi project to recompile and download it.

Are there any ways to make a hmi panel backup at least in this situation?

 Hello,

Yes there is a solution. 

Please follow my old post for this problem! It was answered for a Panel TP177A but it works here too.

Ayman Elotaify

Ayman Elotaify

....................

In any case, if you can't access any passworded object, there will be the following reasons for that:

1. May be you have activated the password aging in "Run Time and user adminstration"Menu. and may be you entered wrong password several times greater than or equal to allawable attempts to access the passworded object.
2. May be you forgot the password and you need to change it without changing any thing in the software.

To do it:

• Upload complete backup from the TP using Prosave.
• Create a new project using WinCC flexible (TIA ) with the new user adminstration settings and with empty screens. and download it on the TP.
• Use prosave again the make a backup image for "User Management"
  You can select "User Ma\nagement" in backup mask of the prosave program.
• Then download again the orignal image you have uploaded in the first step.
• Then download the backup image of "user management" on the TP.
• Now you have the same software with the new administration settings.

Hope this helps.