I have a HMI tp700 comfort stuck in logo, knowing that I have a new one, how can I get the backup file?

And if I receive a file from another machine with the same model, will it work?

Cordially

Hi sabri23,

Since this is a problem that has occurred in quite a few customers and the panel needs to be repaired, if you have tried to perform the BACKUP with PROSAVE and it did not work I am afraid that you will not be able to save a backup of the HMI project.

If I receive a file from another machine with the same model, will it work?

Hello,

maybe documentation to your HMI type can help you. Generally, in some cases like this is possible to reset HMI via Prosave SW so check documentation how to correctly to do that. I think that also image is included inside Prosave SW but you can also expect reset of your HMI, also clear all as project and data inside. Try read documentation to HMI and also to Prosave to know what possibilities you have and what next functionality you expect after remedy.

I can't connected the HMI with prosave because it stuck in logo.

>i tried the ethernet cable.

Hello,

Maybe this will help you:

You can try reset to factory by USB link HERE

Hi sabri23,

Yes, reset via USB option is only supported by Basic Panels 

If the Comfort Panel is stuck in the Bootloader screen, and doesn't allow the extraction of the program backup following the official documentation (see link), I wouldn't have much expectation of being able to obtain it...

So, I would try to reset it to factory settings via ProSave with the following procedure:

1. Power the panel off.

2. Turn panel over to get the MAC address from the back label area.

3. Connect with ethernet cable from your computer directly to panel (leave panel off for now).

4. Then, from your computer, do a windows search from taskbar for Simatic ProSave.

5. Once you open your ProSave, it will open default on General tab.

6. From General tab, pick the Comfort panel model, set to Ethernet, and enter the IP address.

7. Then, go to the Update OS tab, check box for Reset to factory…. And the MAC address boxes will appear and enter the MAC address you got from the back label of panel.

8. Then, click update OS, acknowledge message, and it may prompt you to power panel on or when you see the two devices trying to connect, power the panel on.

9. We want the Reset to catch the boot sequence as the panel is being powered on and starting.

10. If it does not catch, it will stop again on white screen, and try again.

If this doesn't work either, I would send the panel to your local Repair Service.

Hello,

this is not working.

cordially

sabri23

Hello,

this is not working.

cordially

 Hello,

Then it is defected. Send it to local Siemens representitive for repair or replace the panel.