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WinCC 7.2 Graphic Designer Crash

7/13/2014 1:39 PM	Rate (0)
TechDiff Posts: 17 Rating: (0)	Hello Everybody, I am facing a rather annoying issue with WinCC Graphic Designer , I am unable to open/Edit any picture in WinCC graphic Designer, each time the program starts, it gives me this error and I have no Idea why it's doing this , it was working perfectly last week. and when you show problem details you get Problem signature: Problem Event Name: APPCRASH Application Name: Grafexe.exe Application Version: 702.0.187.1 Application Timestamp: 511d788e Fault Module Name: MSVCR100.dll Fault Module Version: 10.0.40219.325 Fault Module Timestamp: 4df2be1e Exception Code: 40000015 Exception Offset: 0008d6fd OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 519b Additional Information 2: 519b9e6072a6ef0856a3aedacc0bc482 Additional Information 3: dba0 Additional Information 4: dba054379b6d32f1cb7e7abc29b2abd6 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt anyone faced an issue like this ? Thank you Attachment GraphicsDesigner Crash.jpg (405 Downloads)
TechDiff Posts: 17 Rating: (0)	Last edited by: TechDiff at: 7/13/2014 1:49 PM
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7/14/2014 9:35 AM	Rate (1)
bg2492 Diamond Member Joined: 5/16/2014 Last visit: 9/12/2022 Posts: 7298 Rating: (2188)	Hello TechDiff, I recommend to install at first the actual Update 7 for WinCC V7.2. http://support.automation.siemens.com/WW/view/en/92023320 Maybe it solves the crash. If you would have the same problem with Update 7 too, you should create a manual userdump from "grafexe.exe" via Taskmanager. Then create a Service Request an send the userdump to the Technical Support. Regards Georg Berghof
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7/14/2014 12:08 PM	Rate (0)
TechDiff Posts: 17 Rating: (0)	HelloGeorg , Thank you for your help , unfortunately I am still facing the same problem ... I'll send the dump file to technical support. Thanks again.
TechDiff Posts: 17 Rating: (0)
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7/15/2014 9:57 AM	Rate (0)
ASGrant Bronze Member Joined: 1/18/2008 Last visit: 9/20/2024 Posts: 36 Rating: (0)	Hi I had a similar issue when installing WinCC 7.2 on a new PC. The issue occurred after installing WinCC and then running Windows7 updates. The solution was reload Windows7,run all Windows updates, disable updatesand then install WinCC. Hope this helps. Andrew

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